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Home / Amazon / Amazon Prime Video Help Something Went Wrong โ€“ 6 Fixes

Amazon Prime Video Help Something Went Wrong โ€“ 6 Fixes

Many people have been wondering how to fix the Amazon Prime Video message โ€˜Oops! Something went wrong?

Amazon Prime Video Help Something Went Wrong

โ€˜ In most cases, this message has more than one meaning and for that reason, you should make sure you are addressing the right issue.

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Most amazon prime users rush to check the network connection which is a good thing but thereโ€™s something more than that that we are going to address in this post.

If you check online, you are probably going to get tens of suggestions from Amazon Prime Video users that managed to solve this issue.

Though this information can help, not all the information you get is going to solve your specific problem.

So, what do you do when you come across this message?

Here are some useful troubleshooting suggestions that you can try.

But before that, letโ€™s understand the root cause of the Amazon Prime video message Something went wrong.

Amazon Com Video Help โ€˜Something went wrongโ€™ Causes

The first thing in addressing any problem is to understand where the problem is coming from.

In this case, thereโ€™s more than one cause of this problem.

Some related issues such as โ€˜Unable to play.

Go to Amazon.com/video helpโ€™ or โ€˜weโ€™re unable to play the title at this time might have a similar root cause.

So here are some of the things that might have caused this problem.

Issues with the network

One of the biggest culprits, in this case, is a poor network connection.

An unstable Internet connection is a common reason for receiving this and many other messages while using Amazon Prime.

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Itโ€™s therefore advisable to check the internet before proceeding to other tests.

VPN or Proxy servers

VPNs or Proxy servers can also be blamed for these issues.

In most cases, if Amazon prime servers realize that you are using a proxy server or a VPN to watch geo-restricted content, it might cause this problem.

Issues with the streaming device

Issues with the streaming device can as well be a reason.

When the streaming device lands into streaming issues or other software problems, you are very likely to get related messages such as โ€˜Unable to play.

Go to amazon.com/videohelp.

Server down

Lastly, if the Amazon Prime streaming servers are down, thereโ€™s a likelihood that the streaming process will not be smooth.

This is not your fault and for that reason, you should try again in a few to get the problem solved.

Amazon com video help something went wrong: Solutions

Now that we have discussed the three main reasons why you are getting this message, letโ€™s try and discuss some of the most reliable solutions.

You might have to try more than one solution to get your problem solved.

1. Check the internet connection

The most common solution is to check your router and internet connection.

As we have already stated in this brief, internet issues can cause a lot of streaming problems.

So, test your internet speed and make sure itโ€™s stable and at per.

If not, you might have to reach out to your ISP for assistance.

2. Restart the router

The internet router can as well be blamed for this problem.

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If thereโ€™s a little problem with the router, then you might get slower internet which will translate to a poor streaming experience.

To restart the router, disconnect the router from the power for 1 minute.

After this, connect the router back to the power and you are good to go.

3. Restart the streaming device

We have also blamed issues with the streaming device for this problem.

If there are upgrade issues or software problems with the device, you need to check before you proceed.

You can update the device and if the problem is not rectified you can restart the streaming device.

4. Clear Cache on the Amazon Prime Video App

Clearing Cache on the Amazon Prime video can be a day saver when you want to continue streaming your favorite movie.

Therefore, proceed to the settings>apps>App info> clear cache.

This might help you with this problem.

5. Uninstall and reinstall the Amazon Prime video app

If clearing the cache didnโ€™t help, the next step to take is to uninstall Amazon Prime and reinstall it back.

This might solve most related bugs that can cause this problem.

6. Disable any VPN/proxy servers

We are forced to sometimes use VPNs or Proxy servers to access the geo-restricted content on Amazon Prime.

Besides the fact that this is a helpful decision to make, there are few instances when the VPN or the proxy server can cause this issue.

Therefore, try disabling any VPN or Proxy server in your device.

7. Contact Prime Video customer support

If none of these methods has worked for you, then you should check out Amazon Prime support and notify them of this issue.

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In most cases, the support will help you along and get you back streaming smoothly.

FAQs

Why does Amazon Prime video keep saying something went wrong?

There are a few reasons why Amazon prime video wonโ€™t stream smoothly.

The first culprit is the internet connection, the second is issues with the Amazon Prime App, VPNs, or software issues with the streaming device.

How do I update Amazon Prime on my TV?

Updating the Amazon Prime video app on your TV is easy mainly because the app is set to update automatically.

Though, you are just supposed to check the โ€˜App Storeโ€™ on the TV.

Now locate the Prime Video app and open the details page.

In case of an update, it will be easily displayed here.

You can click the update option to launch the update process.

How to fix Amazon Prime Video Oops something went wrong error?

To fix the โ€˜something went wrong error on Amazon Prime Video, check your internet connection, secondly, clear the cache on the Amazon Prime app, you might also have to uninstall VPNs and proxy, and lastly, check your app updates or uninstall and install it back.

Now you have every tip and information you needed to solve the Amazon Prime something went the wrong message.

You are expected to try more than one method to get this problem rectified and regain your streaming.

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Vanesa Charna
Vanesa Charna
Capturing lifeโ€™s moments through her lens, Vanesa is a photography enthusiast with a lifelong thirst for learning. Her seasoned experience in event planning marries well with her love for streaming and writing, bringing a unique flair to our team.
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