The focus of this write-up will be on Xfinity Mobile Insurance.
Our smartphones and tablets are essential devices we need daily. That is why we take them along everywhere we go. So, it makes more sense to protect them.
Xfinity as a company has a partnership with Assurant to provide a Mobile Insurance plan.
This comprises accidental damage protection, no-fee early upgrade, theft or loss coverage, and access to pocket geek mobile which can be used for filing claims.
For subscribers that make use of Apple devices, there will be additional AppleCare services as part of the insurance plan.
Xfinity Mobile Insurance – What is covered?
For a flat monthly fee, you’ll receive the following;
Accidental damage coverage
When your device mistakenly gets cracked, spills or drops, it will be repaired or even replaced.
Customers that use Apple’s products will have access to AppleCare services. The fees apply depending on the approved claim.
Hardware Service
Most of the time devices on their own might develop an electrical or mechanical issue especially after the expiration of the warranty.
In situations like this, your device will be fixed or replaced. This is without any service fees.
Theft or Loss coverage
We all need help whenever we misplace our device or it’s stolen. Luckily, Xfinity Mobile Insurance includes theft and loss.
This means you can get a replacement immediately but deductibles apply.
Early upgrade with no fees
With this, you don’t need to wait forever just to use a new device.
You can decide to upgrade to the latest device once you complete 50% of the device price.
For business mobile phones, you need to have at least 12 months of service before you can apply for an upgrade.
You can still upgrade in the absence of the insurance plan, but you need to pay for an early upgrade. Though this is not available for tablets.
For those in the device payment plan, you can qualify for the plan only if your phone is in perfect condition and you’ve made half of your payments.
Personal TechProSM
This is important especially to manage and connect with any third-party apps and devices for fitness tracking, video streaming, smart home, etc.
It also comprises phone support for any software or hardware issues.
Experts can assist you to troubleshoot any technical issue related to managing and connecting other devices from your mobile.
Pocket Geek Mobile
This can help you gain more from the package through security, support, optimization, and plan management features.
All these are included in the app.
Features in details:
- Technical support
You’ll have access to uninterrupted live support which will help you enroll for any smart device.All you need is to tap the support icon in the Pocket Geek. - Security
There is Antivirus by Avast especially for Android customers - Optimization
This comprises troubleshooting guides and how-to. - Plan Management
Access to claim filing, coverage docs, and deductibles/service fees. - You can download and register the app in the App Store or Google Play.
Xfinity Mobile Insurance service enrollment
You can go ahead and enroll for this service once you make the purchase or 30 days after depending on the device condition.
For those who are already in the plan and have received a replacement device from Xfinity mobile or Apple, the enrollment will be automatic.
Billing for the Xfinity Mobile Insurance
Once your plan is active, the billing cycle will comprise a flat monthly charge but it varies depending on your device.
If you want to include the Xfinity mid-cycle plan, a prorated amount will be charged on your first order statement. After that, normal charges will commerce.
Deductible/ Service fee
In a situation where you mistakenly damage your device, it gets stolen or lost, you’ll be expected to pay a service fee for it to be fixed or even replaced.
However, their hardware services do not involve any fees for either repair or replacement.
Filing insurance claim
The Pocket Geek Mobile App is the starting point to file a claim for either repair or replacement.
There is a need to install the app first unlike android users that have it installed already for iPhone users. This is available 24/7.
Cancellation policy
You’re free to cancel your Mobile Insurance anytime.
When this plan is canceled within the first 45 days of enrolling, you’re entitled to a full refund of all the payments made during the purchase.
However, when you cancel after that 45 days, you’ll only receive a pro-rated refund because of the unused service remaining in your billing cycle.
Once you cancel, it’s immediate and cant is reversed and you cannot enroll the device again.
The Xfinity Mobile Insurance can only be accessed on devices that still have active lines.
In Conclusion
With the insurance plan, Xfinity Mobile remains a perfect match.
If you decide to leave, you’re free to return your device within 14 days from the first day I was shipped. The plan will be canceled and all refunds will be made once you’ve not submitted any claim in the time past.
Frequently Asked Questions
Can I get phone insurance on Xfinity Mobile?
Xfinity is in partnership with Assurant to offer their subscribers Mobile Insurance. It covers accidental damage, theft, loss.
It includes a Pocket Geek Mobile app for filing any claim and is accessible 24/7.
What does Xfinity Mobile Insurance mean?
This is a mobile protection plan for subscribers that use Android devices.
It covers any accident, cracks, spill drops that may happen on your mobile device.
Is Xfinity mobile coverage reliable?
- Hotspots: It has millions of hotspots operating at 3G speeds.
- Network: It makes use of Verizon’s network, which is the best nationwide.
- Customer service: Among all the entire MVNO, it has the best rating.
