Why Does Comcast Have Outages – 3 Main Reasons Explained

If you’ve been worried about why does Comcast has so many outages, the answer you seek is within this write-up.

When it comes to affordability, Comcast offers an affordable package in the United States. Their service is cut across internet provision, Phone, TV, etc. and their coverage can be accessed across all United States.

Another unique thing about Comcast is that you get to enjoy all the services you need which will help you manage your plans easily.

Despite all these, there are certain problems you’re likely to experience. One of the major ones is the constant outage.

Why is Comcast experiencing constant outages?

Fiber Cuts

At the moment, Comcast as a company still has fiber as their backbone network which has advantages and disadvantages.

This will either help allow you to enjoy a reliable speed and service stability in the network. The fiber cables used by Comcast for their network centers and servers most times become troublesome for the users.

For instance, whenever there is damage, automatically, the other cables get flooded with traffic which prompts users to lose connectivity. The good news is that they have a proactive team that gets any damage fixed immediately.

Power Outages

This is another factor that will result in a power outage. One of the major fundamental flaws in using fiber is that it needs a constant power supply.

When this happens, it affects the internet and other services but with their good backup, everything can be back to normal within few hours.

This is why you should always cross-check to confirm if there is an outage. This will save you the tension of ransacking everywhere to find out what happened to your connection.

Bugs or Errors

Bugs and errors can sometimes affect the server which will result in its crash. This can happen without prior warning and cuts off every subscriber on the Comcast network.

Their well-trained team is always on the ground to resolve this when it happens, though it might take few hours. But most times it doesn’t last for long and everything will be normal.

Checking for Comcast Service Outage

As stated earlier, you’ll save yourself from much stress if you check Comcast service for a possible outage when you notice any error. Normally the areas affected will be reported. Follow the steps below;

Status Center

1. With your credentials, log in to your account.
2. Navigate down to Overview page >>> Services, then tap on the Status Center.
3. At the top of the page >>> click the Devices tab >>> click the Status Center seen under ‘Common Solutions’.
4. Check the banner on top if there is any outage report around you. If there is no such report, click Run Diagnostic. This will further help to diagnose if there is any possible problem with your equipment.

If there is an outage, the affected service will be marked in red. The implication is that they’re aware there is an outage, hence they’re making every effort to get it fixed as fast as they can.

So, there is no point in stressing yourself to reach out. But in a situation where you’ve waited and the error has not been rectified, you can the report using the Comcast status center.

They’ll help you find out what is causing the problem and what to do.

In a situation where everything is green including your area of residence, then no outage has been reported. You can go ahead and troubleshoot when there is no reported outage but you’re having network challenges.

Outage Message Alerts

Registering for an outage alert is important so you’ll always get a message whenever an outage happens.

For subscribers who subscribed for Xfinity alerts, text OUT to 266278. This will help you confirm if there is an outage in your area.

Remember the texting rates will apply. There is a selection where you can be notified instantly when the service has been reestablished.

1. Sign in to Account.
2. Click Services >>> tab top of the page.
3. Click Status Center.
4. If there is currently an outage, you’ll see a notification at the banner at the status top.
5. Navigate to the announcement banner for info.
6. Tap ‘Text me’ when resolved.
7. Enter your phone number >>> selects ‘Get a Text’.
8. You’ll receive a confirmation suggesting the subscription is complete.

In Conclusion

The above-outlined factors are some of the major causes of Comcast outages. This does not imply they have a bad service. Some of these factors are unforeseen circumstances. You can make use of their service in your day-to-day activities.

Frequently Asked Questions

Why is my Comcast Internet signal so bad?

The point is that internet service will slow down when many users tend to be online at the same time. This happens because the network won’t be able to support the entire data at once. It’s more like a traffic jam. Soon it will clear up.

Does Comcast award credit for possible outages?

Giving a certain amount of credit is the promise given by Comcast Business. So yes, you’ll be given outage credit.

How do I know if my area is affected by the Comcast outage?

The best thing is to register your number for the Comcast alert. To do this text OUT to 26627. You’ll get a message indicating if you’re signed up to receive any alert. With this, you’ll be informed when an outage happens.