Metro PCS Customer Service Number – How To Contact Metro PCS Guide

The emphasis of this write-up will be on Metro PCS customer service numbers and how to contact them.

Metro PCS can also be referred to as T-Mobile USA, Inc, Metro.

They’re among the category of Diversified/Integrated Telecommunication Services.

Their major focus is on wireless phones, cellphone service, isp, b2c, b2b, subsidiary, industry analysts.

If you’re reading this, it means that you’re obviously searching for how to contact Metro PCS customer care.

By implication, you somehow know who they’re and their role.

As a subscriber, it is important to get to know important they’re and their routine operation daily.

Best Practices to observe when calling Metro PCS Customer Service

There are few things to bear in mind if you want to reach out to customer care.

This will make your request to be handled professionally without any delay.

They’re as follows;

1. Check and confirm if the number you’re calling is the correct number. From your Metro PCS phone, dial *611 when you want to reach out to their customer service or *99 if you intend to pay your bill. For those that have purchased premium support for their device, you’ll need to get in touch with Assurant. They’re the support provider for the service.
2. All important documents given when subscribing to the service needs to be handy. Some of them include; contracts, billing statements, and communications details that transpired between you and Metro PCS about issues handled before (if there are any).
3. If you’re reaching out to them as a result of technical issues, it’s advisable to call using another phone or even your computer. This will help you troubleshoot immediately as a customer service representative is giving you instructions.
4. Keep a paper and a pen close to you to jot down important key points during your call.

Subscribers’ reaction about giving a call to Metro PCS Customer Service

Checking the internet space or any news media, there has not been a dissatisfaction testimony from Metro PCS subscribers.

This implies that they treat their users well and obviously they’re satisfied with their cooperation so far when it comes to solving their problem.

Overtime issues that have been frequently reported and have been taken care of include; setting of account, cancelation/changes in account, billing inquires, technical support, and request for info about benefits or features entails in your plan.

Issues that can’t be resolved with a call to Metro PCS

So far, Metro PCS has been able to resolve the majority of issues being reported by subscribers but some still proved challenging.

For instance, in a situation a subscriber encounters an issue related to using a debit card on any Metro PCS service which is a third-party financial product, the customer care may not be in the best position to proffer a solution to the issue.

Another reoccurring issue that has proved challenging is issues related to Metro PCS and your device.

Though the representative handling it might be able to suggest one or two workarounds but eventually, it will be your responsivity to rectify any third-party incompatibility.

Steps to follow when you’ve futile call with Metro PCS

If your questions weren’t answered nor the complaint issue resolved as at the time you called Metro PCS, don’t lose hope.

At times you might get an unsuccessful response.

Follow these steps to ensure that your issue will still be rectified:

1. Go back to the key points you noted down during the call, you might figure out misinterpretation of your problem or an element of miscommunication.
2. Reach out to them again. Obviously, a different agent who is more experienced and understands your problem better will speak to you.
3. If there were still no solution to your problem after the second call, try using another method to reach out. For instance, you can try using their social media platforms or through an online support ticket. With this, your case can be easily escalated and you get to see the transcript of your communications.
4. Stop by at any Metro PCS retail store. Store managers and clerk are also trained in handling some issues faced by subscribers. So, they might be the solution you seek. Alternatively, they might suggest Metro PCS corporate.

Metro PCS’s Customer Toll-Free Phone Number

Metro PCS has 4 numbers you can call but the best number to reach out to according to customers’ feedback is 888-863-8768.

You can get to complain about any device support, make payment arrangements, report about stolen/lost phone, restrict your account, transfer your service, etc.

The agents are open to attend to subscribers from Mon-Sat 9 am – 7 pm EST.

In Conclusion

In as much as the 888-863-8768 number is the best toll-free number to call, there are still other ways to reach out to Metro PCS customer service.

According to subscribers, another way is by calling their corporate office number 214-265-2550.

You can explore other means to reach out to them.

Frequently Asked Questions

How do I get to speak with a Metro PCS agent?

For subscribers that intend to speak to a live customer service representative, dial 1-888-863-8768.

How can I activate any Metro PCS phone?

As you receive your phone after placing an order, you can make use of the automated phone activation system to select a preferrable plan, add extra features.

To get started dial 1-888-863-8768 and follow the prompts.

Is there any deal for existing Metro PCS customers?

Current Metro PCS customers get sweet savings too! Any new or existing customer who port-in at least one eligible number can get four lines of unlimited talk, text, and LTE data for just $100 – taxes and fees included.