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If you are a T-Mobile user and you are getting the error message saying โYouโre Ineligible Because You Donโt Have An Active Equipment Installment Planโ then you can follow this simple guide to stop ut from occurring.
Over time, T-Mobile has won the hearts of phone, internet, and TV users as a go-to service provider, and whatโs not to love about the fast phone connection, the reliable phone Jump program benefits, and the super affordable plans?
But just like any other provider, T-Mobile services can go down or entirely run into issues.
Some users say that every time they try to use the Unlock App to activate T-Mobile phones, they get the โYouโre ineligible because you do not have an active equipment installment planโ If you are one of them, then letโs start with the basics and help you solve this error.
Why Iโm getting this message?
In most instances, T-Mobile users can get this error because they have missed their Equipment Installment Plan payments (EIP).
Besides this, you can get this error if T-Mobile does not acknowledge the payments.
There are chances that the service provider was also late in acknowledging the payments.
There can also be because the T-Mobile servers are down or not working as required.
Lastly, many users get this message if the unlock app has issues connecting to the T-Mobile services to authenticate the plan.
Read on to understand the EIP and how this error can be solved.
What is Equipment Installment Plan?
This plan was introduced by T-Mobile to mean that you are currently signed to a T-Mobile plan.
This plan usually helps you get a smartphone and get it connected to the T-Mobile connection and pay in installments.
If you are a T-Mobile user that usually changes phones often, then you are familiar with the active EIP on T-Mobile.
T-Mobile expects all the users to pay for the EIP on time and keep the plan active for this service to run as needed.
If otherwise, then you might not be able to use the T-Mobile services without glitches.
When users miss their payments, T-Mobile will stop the service of the connection and any time you try to activate the phone using the Unlock feature you will get this message.
How to Fix Youโre ineligible because you do not have an active equipment installment plan with T-Mobile?
The only reliable way of fixing this error is to check whether the payments to EIP are acknowledged by the carrier.
If not, then you will have to contact customer care.
Check whether the payments to EIP are acknowledged
The first thing to do is to make sure you have paid for your plan on time.
You can check this through the T-Mobile account.
You will be able to determine whether the service provider has received your payments and added that to your monthly installment statement.
Contact T-Mobile Customer support
If the Service provider has not acknowledged your payment to this plan, the alternative you have is to contact customer support.
Customer support will check your account and help pass the receipts through.
FAQs
Why does T-Mobile say ineligible to upgrade?
This issue can be a website/app issue and you can call or chat with T-Mobile customer support to get the upgrade.
The company probably needs additional verifications to proceed with the upgrade.
Does T-Mobile have installation plans?
Yes, with the T-Mobile Equipment Installment plans (EIP) you can purchase and pay for the equipment over time without any interest.
Some users can choose to combine the EIP with Protection <360> and they can upgrade sooner to the built-in JUMP.
Does T-Mobile do free upgrades?
The new T-Mobile plans allow customers to upgrade their phones when they want.
This means that you can upgrade up to 3 times a year through the โJUMP on Demandโ program.
Now you know what โYouโre ineligible because you do not have an active equipment installment plan t mobileโ means and how you can solve this error.
If none of these methods works, then head directly to the nearest T-Mobile agent for assistance.
