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When you give a voice command to your Alexa device you expect it to be available whenever it is needed.
Unfortunately, sometimes things can go wrong and your Amazon Alexa server is not responsive.
This article will help you get your voice assistant back up and running again.
Alexa server is not responsive โ possible causes
1. Issues with the internet
If your internet is slow, or if you have spotty coverage, you might see Alexaโs server not responding.
This is one of the most common causes of Alexa not working.
The internet should be strong enough to support Alexa features.
2. Alexa app is outdated
The Alexa app usually gets updates to fix bugs and at the same time to make it work better.
In case the app is out of date, then there are chances that the servers will not respond as expected.
It is equally a common cause for the Alexa servers not working.
3. Interferences
In case the router and the Alexa are in between devices that can cause disturbances such as Microwaves, and other electronic devices, then there are chances that it can cause issues.
4. Poor Connectivity
The other most common issue is poorly connected cables.
In case thereโs a loose cable connection, then there are chances that it can make Alexa unresponsive.
5. Eco device distance from the router
For the Alexa device to work as needed, the eco device should be within the routerโs range.
If otherwise, then there are chances that Alexa will not respond.
This can happen to the Echo Dot device.
6. Alexa Server unresponsive: Possible Fixes
Unresponsive Alexa can be annoying.
Fortunately, there are a few fixes that can help you get back running.
You can notice that Alexa is unresponsive when it cannot light blue when you speak the wake-up phrase.
If that is the case, then here are some fixes to try.
7. Check the Internet
Make sure you have a strong internet connection.
If you are having issues with the server, make sure that the device is connected to Wi-Fi and has enough bandwidth.
8. Remove interferences
If there are any other devices on your home network that can interfere with Alexa, unplug them and wait a few seconds before plugging in your Amazon Echo.
Unplugging devices can help clear up some slow responses from the server.
9. Update the Alexa app
If the device is unresponsive, try to update the Alexa app.
The app should automatically check for updates, but if otherwise, you can ask Alexa to check for updates and initiate the updating process.
10. Uninstall and reinstall the Alexa app
If updating the app doesnโt solve your issue, you may need to uninstall and reinstall it again.
You can also try clearing out any cached data in the settings menu of your device.
11. Factory reset the Alexa device
If you are still experiencing issues with the Alexa Server, try factory resetting your device.
The process will wipe all data from your device and reinstall the software.
This can fix many problems with a device and make it work like new again.
Contact Support
If you have questions about installing Alexa apps or setting up a new account or even solving issues with the app, you can contact Amazon Customer support directly through their support website or via email.
FAQs
What does it mean when the Alexa Server is unresponsive?
The server is down and unable to respond to requests from your device.
You can also see this message when you open the Alexa app: โThe server is not responding.
Please try again later.โ In this case, it might be an issue with the Alexa app updates, Wi-Fi, or interferences in connection.
Why does my Alexa show unresponsive?
There are several reasons why your Alexa device may be unresponsive: You might have turned off the Wi-Fi on your device.
This means that no data can be transferred between your device and the cloud, which makes it impossible for the server to respond.
There are chances that the device and the router are distant or out of range.
Why Wonโt Alexa connect to the internet?
It might be far from the router or there might be issues with Alexa app updates.
In that regard, you can uninstall and reinstall the Alexa app, restart the Alexa-enabled devices or try reconnecting Alexa to the internet.
Conclusion
If youโre having issues connecting to the Alexa Server, this post has provided you with a few troubleshooting steps that might help.
Try any of these possible troubleshooting tips but if none of them works for you, you should contact Amazon Alexa customer support.
