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Comcast can rightfully boast of being a top and respectable service provider in the US however many users report seeing the Error CL 0x000f message and luckily we have the fix.
This error message seems to mostly show up whenever a user tries to access the On-demand service.
Since it can occur as a result of various reasons, it is critical to know how to fix this error.
Weโve put together great troubleshooting tips that can help you get your Comcast service back to normal and working.
Table of Contents
How to fix Comcast CL 0x000f error?
The on-demand service is normally available to you once you log in to your Comcast account.
If youโre experiencing a CL 0x000f error, the most likely reason is that your internet connection is not working properly or something else is causing the error.
Either way, we can show you how to solve this error code and get your service back on track.
1. Ensure the router is set up properly
The first thing to do is to ensure that your router is set up properly.
You should make sure that the router is connected to your modem and that itโs functioning well.
For you to be able to access the On-demand service, you need a working internet connection.
That said, setting up a new connection is not entirely an easy task and a loose wire somewhere could mean having a lot of issues with your internet connection.
So, inspect the connectors as well as any wiring going to the router.
Fix any loose connectors you find or wiring, then switch the router back on.
2. Check your modem settings
There are times when the modem doesnโt receive the proper power from the router causing this error.
To fix this matter, make sure there are no settings in your modem that are interfering with the internet connection or any other issues with your device setup or network connection.
Without a properly functioning modem, the router wonโt be able to send the correct power needed to your device.
3. Restart the router
The router is one of the most important parts of your setup.
Without it, you wonโt be able to access the On-demand service.
This can be fixed by restarting your router.
To do this, unplug the power cable from the back of the device and wait for a minute or two.
Then plug it back in and wait for it to reboot.
After that, the on-demand service should be available to you again.
4. Check the cable connection to the router
If your internet connection is still not operational, there could be a problem with your cable.
This means that your cable box is not working properly and the signal is being sent through the modem, not directly to it.
The best way to fix this is by checking out your cableโs connection to the router.
Make sure that the cables are properly connected and that there are no issues with them.
If youโre like most people, you probably have a lot more than one cable coming into your home, so make sure theyโre all connected properly and working as intended.
5. Check your package
Sometimes, users get this error because they want to access this service but they donโt have a subscription for it.
So, before you start going crazy, make sure that youโre subscribed to the service.
If you arenโt, then it times a call to your cable company and gets the on-demand service.
You can watch as many shows as you want without having to wait for them all over again on television.
Itโs a great way to catch up on your favorite shows without having to wait in between each one playing on TV.
6. Get your box reactivated
Perhaps Comcast hasnโt activated your box just yet and that explains why youโre not getting the service.
The best way to fix this is by calling Comcast and getting them to reactivate your box.
Itโs a good idea to call in advance and make sure that they know you want the service turned on.
They canโt reactivate it if they donโt know itโs needed, so be sure to call ahead of time.
This will prevent you from standing in line all day long and wasting time you could have spent working or with your family and friends.
Contact customer support
If all else fails, donโt worry! You can also contact customer support for help with this issue.
Theyโre always ready to help you out as well, so just give them a ring at 1-800-COMCAST (1-800-266-2278).
In addition, they can even send a technical team to your home to help troubleshoot the issue on-site.
Conclusion
If youโre getting this error message, thereโs a good chance that itโs not your internet connection.
You should be able to fix this issue by checking out the cable connected to your router.
If there is an issue with the coax cable or F-connectors, then you can call Comcast and have them get it resolved for you.
FAQs
Why is my Xfinity On-demand not working?
There are a few reasons on demand is not working, but one of the most common is that your cable box isnโt turned on.
You can check your cable box and cable connections to see if everything is connected properly or whether thereโs an issue with your modem, router, or even the F-connectors.
How do I know if my Xfinity cable box is bad?
If you have this error message, itโs most likely that your cable box is not working properly.
You can check in the back by removing the screws holding it in place and then testing the connections.
