Skip to content 
AT&T just like other service providers offer phone insurance plans for all phones purchased from them. The aim is to protect customers from potential damages or losses that may occur before and after completing their phone payments.
Most phone users experience cracked screen issues, which can be expensive to repair which is the main reason why most AT&T phone users are curious to know whether the AT&T phone insurance covers cracked phone screens. Here, we will explore every detail you want to know about AT&T phone insurance and how to file an insurance claim against a cracked screen.
Table of Contents
Does the Phone Insurance from AT&T cover cracked screens?
Yes, AT&T phone insurance covers everything including water damages, theft, loss and cracked screens. This service is available for AT&T postpaid wireless plans for just $7.99 per month. The insurance covers just two claims within a consecutive 12-month period. It is equally important to check the specific terms and conditions to understand what is covered and what is not covered.
What do you need to know?
There is a lot to know before filing an insurance claim against your cracked screen.
- You can file the insurance claims over the phone or online and not in the store.
- You will need to answer specific automated questions before getting in touch with a representative
- The iPhone cracked screen claim is covered through APpleCare+, which is a different provider. Other phones will be covered through Asurion.
- You can only file an AT&T insurance claim twice a year
- You will be expected to return the phone and the battery through the shipping instructions provided
- You will be subjected to a deductible charge which will be on your next phone bill
- Depending on the situation, it only takes less than 7 days to get a new phone
- After filing the claim, its important to know that the insurance company is Continental Casualty Company in California and AT&T only acts as a claim adjuster.
File an AT&T device protection claim for a cracked screen
Filing an AT&T insurance claim for your cracked screen is very simple when you have the right information. But before you file, you are expected to confirm that your device is covered under the Device protection and warranty.
Ways to file the claim
There are two main ways to file an AT&T insurance claim for your cracked screen.
- You can file through an online platform
- Through a Call: 888.562.8662
How to file
- File the claim within 60 days of the damage
- Have the deviceโs brand and model information with you
- Proceed to record your wireless security passcode (the last four digits of the AT&T account ownerโs Social security number)
- You will get an email with a link to check your status.
FAQs
Will AT&T mobile insurance give you a new phone?
Immediately after your insurance claim is approved, you will get a link with all the information you need to know and you can receive the replacement in a few dayโs time.
Does cell phone insurance cover damaged phones?
This mainly depends on the specific plan. AT&T mobile insurance covers damages and loses caused by accidents and theft. However, you should familiarize yourself with several things, during and after the claim.
How long does it take to get a phone replacement after lodging an AT&T insurance claim?
In most cases, the replacement phone will be either better or similar and it can take less than 6 business days to get the replacement.
When filing for AT&T mobile insurance for a damaged screen, there are a few things you should know. With this information, it will be smooth to file and get your claim approved. Within 6 business days, you will receive your replacement.
