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Are you a Netflix fan, love to binge series but sometimes as much as streaming is fun, things can go wrong, and you are faced with a connectivity issue or otherwise called Netflix error code NW-2-5?
It is usually a sign of an issue with your streaming device connecting to the Netflix servers. Since the error code NW 2-5 indicates a problem with network connectivity that causes your device not to reach the Netflix service, it may be challenging to identify.ย
This means that something prevents your device from connecting to Netflix, or the device isnโt really connected to the internet.
There are a couple of causes, including problems with the home network, internet connection, or your device.
Also, error code NW 2-5 occurs on many devices with the Netflix app like game consoles, smart TVs, streaming devices like Roku, Blu-Ray players, and so on.
There are also other Netflix errors connected with streaming, which we have covered in articles but this guide explores how to fix Netflix error NW 2-5.
Table of Contents
How to fix the Netflix error NW 2-5?
Depending on the particular kind of device you are using to stream, steps are required to fix the error code. That said, the troubleshooting steps may not work on some devices.
Does your network support Netflix streaming?
For some reason, your network may not support streaming. This is true with networks that are set to save on bandwidth.
Itโs likely that youโre connected to the internet via a hotel, university, or work wifi network.
Therefore, check with the administrator to confirm if streaming is disabled. It may also be due to slow performance that results in low-quality connections affecting streaming.
But if you get an internet connection from your own modem and router, the issue doesnโt really apply to you.
Check your internet connection
The error code NW 2-5 usually points to a connection issue. As such, the first thing to rule out is any problem with your internet connection.
First, you will need to confirm that your deviceโs connection to the local network is quite stable.
Check that your device is connected to the network router using an Ethernet cable or wifi without any interference.]
If you are certainly using a wifi network, ensure the device is as close to the router as possible. This will ensure a faster and more stable connection.
Keep in mind; most devices that are compatible with Netflix often have a network diagnostic test. If your device has an option to test the internet, proceed to run it.
If you discover youโre not connected to the internet, ensure the device is connected to the right network. It may also help to disable and then enable internet connectivity on your streaming device.
Restart your device and Home network
Before attempting any drastic measures, try to restart your device and check if the error has been resolved. It may seem like an impractical and clichรฉ fix, but it has worked on many occasions.
This can reset your connection to the Netflix servers and restart your crashed app. Use the correct procedure required to restart your particular device.
All you need to do is safely shut down your device, unplug from the wall, plug back in and turn it back on. Itโs a process that will take only a few minutes of your time.
The next vital thing on the list is to restart your home network. This actually works the same way. You only need to turn off your modem and router.
After it, unplug and plug them back in before turning them back on. Mostly, it should take between 10 and 20 seconds of waiting before you plug back in your home network devices.
Once you have restarted both your streaming device and home network, youโll need to check and ensure the device is connected to the right network.
Verify your DNS Settings
Web browsers use the DNS (Domain Name System) to relay information to the correct server. That said, DNS servers are usually made available by internet service providers to load websites and other web-based services. Netflix works in quite a similar manner.
Without DNS, the Netflix app wonโt be able to load at all.
DNS from the internet providers are not reliable. Thatโs why people change to public DNS. Some devices will let you verify DNS settings, which often help to fix the notorious Netflix error NW 2-5. But if your device doesnโt support this kind of solution, move along.
This is how you verify DNS settings on the PlayStation 4;
- Go to Settings
- Choose Network (If itโs PS3, Network Settings)
- Now select Set Up an Internet Connection
- If connected wirelessly, choose wifi or Use a LAN Cable for wired connections
- Choose Automatic for IP Address settings
- Opt for Do Not Specify for the DHCP Host Name
- Opt for Automatic on the DNS Settings
- Opt for Automatic on the MTU Settings
- Now choose Do Not Use for Proxy Server
- Eventually, choose Test Connection
Improve your internet connection
Sometimes, solving the Netflix error code NW 2-5 is as simple as improving your internet connection. Make sure your streaming device is hooked to the most robust internet connection available.
Most of the time, you can stream from services such as Netflix via hotspot and wifi. But a congested network, poor signal, or any kind of interference can result in problems.
The fastest way to eliminate all these issues is to use a wired connection instead. Whenever possible, use an Ethernet cable to connect your device directly to the router.
Contact your ISP for help
If you have followed every step to the latter and still the error code NW 2-5 persists, the last option is to contact your internet provider.
You may be experiencing a hardware issue with your router, modem, or streaming device. But most importantly, the problem might be your internet connection. Only the service provider can resolve problems with its equipment.
FAQs
How do I fix Netflix in NW?
We have mentioned several ways to troubleshoot and fix the NW error.
How do I reset Netflix on my TV?
Normally, you have to go to the Netflix app and find the option to reset.
