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Quick information: Before going into the details as to why you cant add funds to your PS4 wallet, check that the information on your card and the billing address is correct. Also, your payment card needs to be current, have enough money, and be registered in the same region as your PlayStation store to be valid.
Quick fix: Navigate to the Payment Management section, delete the card, and then re-enter the information for the card. As an additional option for making a purchase, you can choose to pay with either PayPal or a pre-paid voucher for PlayStation Store content.
This article will cover potential causes and solutions to the problem.
Table of Contents
Incorrect Information on the Card
If a payment you tried to make with your PlayStation 4 wallet does not go through, the most likely cause is that you provided the incorrect card data.
Make sure that all of the information on your debit, credit, or PlayStation card is correct by double-checking all the numbers and making sure that the expiration date and the three-digit security code are correct.
Note:
attempting to add more than $200 to your wallet balance may result in an error and prevent you from doing so. Consider including a lesser sum than what you had planned to pay initially.Inappropriate Mode of Payment
Itโs also possible that;
- Your account isnโt linked yet
- your card has expired and is getting declined
- there are problems with your bank (card being frozen or there not being enough money on it).
The gift card you are using is either invalid or has been deactivated.
Fix: If you want to use a different mode of payment, navigate to Settings > Account Management > Payment Methods.
You have the option of adding a payment method in the form of a debit or credit card, PayPal, or a voucher for the PlayStation Store. If you are certain there is nothing wrong with your card, try first removing it from your account and then reading the information. Navigate to the Payment Management section, delete the card, and then re-enter the information for the card.
If your card does not work for any reason, you can try using a gift card instead or linking your PayPal account.
Invalid Billing Address
After making sure that your card details and payment method are valid, look closely at the name and billing address you provided. You may have received an error message because the system could not properly read any of the required fields due to the presence of special characters that you entered into those fields.
Avoid using any symbols that arenโt letters, such as asterisks (*), hyphens (-), apostrophes (), or slashes (/), in your name, address, or apartment number. This will ensure that your information is entered correctly.
Unreliable Internet
If the problem is not with your card, it is conceivable that the transaction cannot be completed because your Wi-Fi connection needs to have sufficient strength.
We recommend you check the speed of your Internet connection and reset your router by disconnecting it from the power supply for approximately one minute.
Problems with the PS4 network servers
PS4 might be performing short-term maintenance on the connection, or the company is having some technical difficulties. Because of these issues, the servers will be inaccessible quickly.
There is not much that can be done in this situation. After some time has passed, try to add money to your wallet once more. Here you will be able to check the current status of the PS4 network.
Access to Your Account Has Been Denied
There is also the possibility that your account has been locked. This could occur if you try to log in an excessive number of times without success.
Navigate to Settings > Account Management > Sign-In and Security > Manage Sign-In Method and pick the I Forgot My Password option. Doing this makes you access your account.
Change in location
If you currently reside in a nation that the Sony Entertainment Network does not support, you may be unable to add funds to your PS4 wallet. A credit card registered in the same region as your PlayStation Store account will be required to be used by you as the solution. Use PayPal or a PlayStation Store voucher instead.
If any of the solutions explained in this article doesnโt solve the issue, it is best advised you contact PlayStation Support for additional assistance.
Conclusion
If adding money to your PlayStation Wallet cannot be used for some reason, several other options are available. You can add dollars to your PayPal balance using either a credit card or a debit card. You can add money to your account through the PlayStation Store if you have a real prepaid card for the PlayStation Store.
FAQS
How can I activate my wallet on a PS4 system?
Go to Settings > Account Management > Wallet on your PS4 system, and then turn the Enable Wallet switch to the On position. This will enable your wallet. After that, you can add funds to your wallet by navigating the PlayStation Store and selecting the Top Up option from the menu.
How Can I Add Money to My Wallet on My PlayStation 4?
Visit the PlayStation Store on your PlayStation 4 system and pick the Top Up option to add funds to your wallet. After that, you can add funds to your wallet using a debit or credit card, PayPal, or a voucher for the PlayStation Store.
How can I fix the PayPal issue I am facing on my PlayStation?
Make sure that your account is both active and authenticated before continuing. Double-check the account information and enter it correctly into the PS Wallet payment form. Check once to ensure that your PayPal account isnโt connected to any other PSN accounts. If nothing else works, you can use a PS voucher, debit, or credit card issued in the same region as your PlayStation store.
