Xfinity Call Forwarding – How To Set It Up Guide

If you want to know more about how you can start Xfinity call forwarding then read the full guide to find out.

For Xfinity customers who want to avoid missed calls then this is a great feature to have for your personal or business phone by making it possible to make use of call forwarding to redirect all your calls to a different number entirely.

This service can be setup easily with  Xfinity. Depending on what preference and the situation, redirecting calls is quite easy to setup.

Things to remember before engaging in call forwarding

• The call forwarding features need to be turned on directly from the Xfinity mobile device. This can’t be done from a computer or a different phone number.
• It is impossible to forward calls to an international number. It can only work on 10-digits domestic numbers. Toll numbers inclusive.
• When this feature is not enabled, unanswered calls will not be directed to the voicemail of your mobile device.
• Call forwarding does not hinder text messages. It will still come in normally directly to your phone.

Setting up call forwarding on Xfinity

On Xfinity, you’ll get access to a convenient option to manage all your voice features online. Simply log in to My Account, select phone from the outlined services.

This will enable you to access all available online features. It works for VoiceEdge and Business customers. Another configuration is as follows;

Call Forwarding Always

This can be used whenever you intend not to be close to your office phone for a long time and still you want to take all your calls or at least need someone to attend to all the calls.

Then you can forward it to a designated phone number. This will enable you forward all incoming calls successfully to a new number.

Activating call forwarding always;

1. First, raise the receiver, then listen for the dial tone.
2. Press *72.
3. You’ll then hear a stutter dial tone before the usual dial tone.
4. Dial the destination number (10-digit) where you intend the calls to ring.
5. Remain on the line and wait for the selected destination number to be picked up by voicemail or a colleague. In a situation where none picked the number, hang up.
6. Pick the line again and dial *72. Within few minutes call forwarding will be active. All incoming calls will now be redirected to the selected number.

Deactivating call forwarding always;

1. Lift the receiver and pay attention to the dial tone.
2. Press *73.
3. Hang up your phone. All incoming calls will return to the original line.

Call Forwarding Busy

This is mostly needed at the point where you’re waiting for an important call, yet you still need your telephone. All incoming calls can be sent to an alternate number while you go ahead and make use of your line.

This category can’t be accessed on the hunt group.

Activating call forwarding busy;

1. Pick up the receiver & pay attention to a dial tone.
2. Press *90.
3. Once you hear the second dial tone, input the number where calls can be directed to. Listen for confirmation tone. Then the feature is active.

Deactivating call forwarding busy;

1. Pick up the receiver & pay attention to a dial tone.
2. Press *91
3. Wait for a confirmation tone, then it’s done.

Call Forwarding No Answer

This is for those that intend to redirect all incoming calls when they’re unavailable to answer. Here, only unanswered calls will be forwarded to a chosen designated number. If the phone you use is part of the hunt group, it won’t work.

Activating call forwarding No Answer;

1. Pick up the receiver & pay attention to a dial tone.
2. Press *92.
3. At the second tone, input the number to direct calls to, then listen for a confirmation tone.

Deactivating call forwarding No Answer;

1. Pick up the receiver & pay attention to a dial tone.
2. Press *93 and listen for a confirmation tone. It will be deactivated.

Call Forwarding Not Reachable

This can help you not to miss calls at the point where your phone is off due to a network or power outage.

Activating call forwarding Not Reachable;

1. Pick up the receiver & pay attention to a dial tone.
2. Press *58.
3. A menu will pop up as a guide to activate or deactivate this feature. You can also include or remove any number.

Deactivating call forwarding Not Reachable;

1. Pick up the receiver & pay attention to a dial tone.
2. Press *59.
3. A menu will pop up as a guide to activate or deactivate this feature. You can also include or remove any number.

Call Forwarding Selective

This is useful when you want to step out of your office and still want to receive any important calls. The unique thing about this you can decide to forward calls that are coming from specific numbers.

You can make a list of all the phone numbers you want to forward, once it’s active, it will be forwarded.

Activating call forwarding Selective;

1. Pick up the receiver & pay attention to a dial tone.
2. Press *63.
3. A menu will pop up as a guide to activate or deactivate this feature. You can also include or remove any number.

Deactivating call forwarding Selective;

1. Pick up the receiver & pay attention to a dial tone
2. Press *83.
3. When prompted, press 3 to turn it off.

In Conclusion

Xfinity lines will allow you to automatically transfer incoming calls and forward them to a mobile phone. This feature can also be disabled or enabled through the phone or online (via their website).

In addition, selective call forwarding will enable you to forward specific numbers, especially to family and friends.

Frequently Asked Questions

How can I confirm that my call forwarding was successful?

To confirm dial *#21#. With *#62#, you get to find out if either your data, voice, SMS, fax, etc., have been diverted without your knowledge.

Is it possible to forward my Xfinity phone remotely?

With Xfinity, you can forward calls to four other numbers. In addition, you can as well specify the particular calls that should be forwarded.

Is it possible to track Call Forwarding?

In a situation calls are forwarded to another number through the server without dropping to your SIM, it is possible to be tracked because it won’t require any network signal to activate the call forwarding.