T-Mobile has been a go-to service provider in the US for its simplicity, affordable prices, and swift customer response.
If you have been out there looking for a reliable and fast phone connection, then T-Mobile has proven to be a great option. However, just like other providers, T-Mobile customers go through certain issues.
If you have encountered this error ‘ you’re ineligible because you do not have an active equipment installment plan‘, then we’re here to help you understand why you are experiencing this and what you are supposed to do in this case.
Why I’m I getting this error?
You are probably getting this error because you don’t have active equipment installed to plan. It shows up if you have missed your EIP payment or if the company has not acknowledged your payment.
It can as well be because you were late on one or more of your payments. It can also be because T-Mobile took a long time to acknowledge your payment.
Most users can as well run into this error if the unlock app has issues connecting to the service provider. It can be because T-Mobile services are just not working well in some situations.
If you have paid all your plans well and still have this issue, we have listed and discussed some solutions that you can easily try.
What Is An Equipment Instalment Plan (EIP)?
The Equipment Instalment Plan, also known as EIP, is a service that allows all T-Mobile users a chance to pay for their devices in installments.
The main objective of providing this service is to make sure users can pay for the service with ease. The plan seeks to subsidize the cost for network carriers when the users will be required to keep paying up for the instalments.
The Equipment Instalment Plans to provide interest and finance free services in simple terms. It means that you can upgrade your T-Mobile’s Customer levels as you want.
Why are you ineligible for EIP on T-Mobile?
There are numerous reasons why you are ineligible for EIP on T-Mobile. For one or two reasons, you might not be eligible to get all the benefits of this plan.
This error will appear on the screen saying that you are ineligible because you have no active equipment instalment. Here are the down payments and the Monthly Billing criteria for keeping using EIP benefits and services on T-Mobile.
Down payment
The down payment is linked directly with the status of your credit qualifications. Although the due date for the down payment doesn’t affect your current carrier’s bills, they appear immediately. To some people, avoiding frequent payments months increases the down payments.
The service plan can be 24 months, but it can also depend on the device. With that in mind, you know what could be the most obvious reason for this error. If you have missed a single installment, then you can be put off the EIP service.
The error can as well occur if you have paid late or missed to pay your prepaid plan on the T-Mobile device before you convert the post-paid plans.
In most situations, the payment history will be reset and you will automatically be stopped from benefiting from the T-Mobile EIP service. This is the reason why you should take care of the prescribed criteria for the down payment and billing.
Contact T-Mobile Customer service
The best thing that you can do is to contact T-Mobile customer service. They can help you with this issue and they will resolve it for you. If the problem persists, then we’re here to help you fix it.
FAQs
What is an Equipment Instalment Plan?
This is a Plan Introduced by T-Mobile to help customers pay for the T-Mobile equipment in advance. It is only applied to all the qualifying customers. If you do not qualify, then you should talk to customer service to determine your down payment criteria.
Does T-Mobile have installment Plans?
Yes, T-Mobile has introduced Equipment Instalment Plan (EIP), which helps customers purchase off interest-free over time.
How to know if you are eligible for an Upgrade T-Mobile?
There are a few ways you are eligible for an upgrade easily on the T-Mobile website. You just have to sign into the T-Mobile account and select Upgrade Phone. This is easy because the carrier allows users to purchase discounted phones and pay in installments.
Final Thoughts
Now you know why you are getting this error and possible drawbacks of your creditworthiness on T-Mobile. In this case, you must pay on time and follow all the down payment criteria on T-Mobile.
