I know you might have probably found yourself in a dilemma making up your mind about two companies that offer similar services. Can you remember how it felt? Can you remember how it went after making the decision? What factors and categories did you use to make the decisions? Were there things you regretted after that?
The decision is definitely tough, and there is a likelihood of regretting later if you didn’t take enough time to compare the two companies. This is what happens when someone doesn’t consider all the dimensions of two Internet service providers, such as speed, Internet reliability, availability, affordability, and other things such as the hidden costs and equipment fees.
In this brief, we will compare Verizon to Xfinity H2H and determine which of the two Internet Service providers wins the battle. Xfinity takes the chances to challenge Verizon from major categories such as cost, data reliability, and affordability.
Xfinity is backed by its big historical parent company, which is why the company is a major competitor in the market. Xfinity from Comcast today offers a couple of Internet plans that make it stand up in a pool of competitors.
This brief took these two ISPs through the lenses to determine their similarities and differences in terms of coverage and availability, cost, internet speed, and customer satisfaction. All this information was used to find a winner to crown.
Xfinity vs Verizon Ultimate Comparison Guide
Here’s a brief description of how Xfinity and Verizon fare against each other on streaming, gaming, and web browsing.
Xfinity is a brand of Comcast Cable Communications, which offers Telephone, Cable T.V., wireless services, and internet. Xfinity faces competition from some close counterparts, such as Verizon and CenturyLink.
Xfinity provides affordable internet plans with high download speeds. As a user, you can still have a chance to bundle Xfinity Internet with T.V. and telephone.
In terms of speed, it’s hard to beat Xfinity’s 2Gbps internet plan. For gaming, live-streaming, and browsing, this speed is more than enough to handle all your data needs. The average latency of 70.5ms on Xfinity’s internet plans is also excellent for reducing lags and other hurdles that can hamper your gaming experience.
- High internet speeds that can reach up to 2Gbps
- Competitive internet package rates
- Wide selection of internet packages
- Erratic connection speed in some neighborhoods
- Pricing varies per location
- Expensive gigabit plans
Verizon Fios Overview
Verizon is an Internet service provider (ISP) that is powered by DSL and fiber-optic technology. The company provides internet and a couple of other services such as T.V. and voice. Verizon’s DLS internet is a middle-of-the-road in terms of speeds and prices. Their Fiber prices are very competitive and perform better than those of the competitors.
This company has positioned itself as the leader in customer satisfaction according to the information shared by J.D. Power AWARDS.
Verizon is one of the largest telecom companies in the world with clients across 150 locations globally. The company was founded in 2000 and continues to be a trailblazer in using the latest internet and telecommunications technology.
Verizon is dedicated to using fiber-optic technology in their internet plans. This enables them to deliver more reliable speeds on both downloading and uploading activities with improved stability. The latency of their internet service averages around 69ms which is great for gaming.
Verizon is ideal for serious gamers and live-streaming professionals who need an unfettered and consistent internet connection.
- Good tech support service
- Fiber internet connection for a more stable service
- Reliable and matching upload/download speeds
- Expensive plans compared to the competition
- Very limited availability
- Limited plan options
Service availability comparison
According to the data available on a specific company’s website, these two companies provide internet and other services to millions of Americans. First, Xfinity offers internet from Coast to Coast. Verizon, on the other hand, covers most heavily populated metropolitan areas but is concentrated in Virginia and Northeast.
Equally, Xfinity covers most of the continental United States. Still, its main coverage is in states of Alaska, Hawaii, Lowa, Nevada, North Dakota, Rhode Island, Wyoming, South Dakota, Oklahoma, and many other parts of the country.
You can similarly get Xfinity internet in major cities such as San Francisco, Detroit, Washington DC, Houston, Philadelphia, and Chicago. These are the areas where Xfinity provides internet and most of their services efficiently.
On the other hand, Verizon is available in 10 states, but the greatest coverage is in Pennsylvania, New York, and New Jersey. Their DSL internet is extensively available to more than 49.1 million Americans. This is what makes Verizon 4th largest DSL Internet provider in the country.
Comparing these two Internet providers in terms of coverage and availability, Xfinity would win as the larger of the two. Another important thing is the fact that Xfinity and Verizon offer their internet in almost the same places in the United States.
Major Points to Consider Before You Buy
In choosing an internet service provider, it’s best to look at the following factors to determine which is best suited to your needs.
Speed – How Fast Are They?
When it comes to internet speeds, these two Internet Providers are on the top list. Verizon FiOS tops the list with respectable 940Mbps, and most of their customers are very happy with the download and upload speeds.
Xfinity offers fiber internet 1,000Mbps, which gives them an edge over Verizon. But as I usually say, the Internet speed is not all about the Mbps ratio. There is a plenthora factors to consider when someone wants to draw a clear line between two companies in terms of their Internet speeds. First of all, do these two companies offer the advertised Internet speeds? Is that internet available to many people in society?
On the side of Xfinity, their Fiber Internet is limited to some major cities and states. This is one big challenge when choosing between the two companies. I have also come across many people complaining that Xfinity doesn’t offer the advertised speeds. Although this can be caused by a couple of things out of control, it’s a flaw worth noting.
The price of the Xfinity 1Gbps plan is also not realistic. So, when compared h2h with the Verizon 940Mbps, Verizon will automatically win the battle. But remember Xfinity offers an out of this world connection of 2,000Mbps.
Verizon provides symmetrical download and upload speeds that are unique to fiber internet. This means to internet users that the download and upload speeds for their Verizon Internet 200/200 and Verizon Internet 400/400 are the same. Although I have come across some people saying these speeds are not the same on the ground, I can assure you that they come close to match.
This is a good deal for businesses that equally rely on high Internet speeds to upload and download huge files. It’s also a good deal for photographers and videographers who will be uploading huge files from time to time.
How does Verizon Internet speeds stack when it comes to real internet surfing, streaming, and other activities? According to the data available from the Federal Communications Commission (FCC), Verizon offers speeds that are slightly higher than the advertised. The average internet speed over the advertised internet speed score was 107.9%. What this means is that Verizon Internet users sometimes get higher upload and download speeds.
To get a clear picture and make an informed decision between these two ISPs in terms of Internet speeds, we will also check on the actual and the advertised internet speeds for Xfinity and understand how they compare.
Xfinity provides the Internet through Coaxial cable networks, which is an older structure than Fiber internet. These have limited bandwidth compared to the latest technologies. What this means is that the Xfinity download and Upload speeds vary greatly.
Xfinity offers download speeds from 15Mbps to 2000Mbps. Reports from FCC show that Xfinity has proper internet speeds that match the advertised ones. The same report indicates the average download speeds and advertised download speeds score for Xfinity is 103%. There is a chance of getting internet with speeds outshining the advertised Internet speeds.
While the two companies offer consistent Internet speeds, Verizon wins with its symmetrical download and upload speeds. This is perfect for people that want matching Internet speeds for various activities. Besides that, there are many other factors to consider before making up your mind.
Speed is the biggest factor in choosing a service provider.
Verizon Fios’ internet package starts at 200/200Mbps (download/upload speeds). They have plans capable of reaching up to 940/880Mbps which is ideal for heavy users.
Since Verizon’s architecture is built on the newer fiber-optic network, it can deliver a more stable internet connection. They’re also using a future-proof architecture ahead of the competition, believing that every provider will eventually upgrade to a fiber-optic network.
Xfinity’s offers start at the 25/3Mbps plan which is great for casual users who are on a budget. They provide a bit better service in terms of overall speed, with plans reaching up to 1Gbps download and upload speed.
Xfinity also offers an even faster speed that reaches up to 2Gbps. However, this is available only in extremely limited areas at the moment.
If you’re into online gaming or streaming, the more consistent connection of Verizon internet plans may be the better option despite having lower speeds compared to what Xfinity provides. But if you want blistering speeds, Xfinity is the obvious choice.
Monthly Bills, Data Allowance, and Value for money
The monthly cost of internet is another important factor to consider with these two Internet service providers. Xfinity offers low prices, but it’s noticeably slightly lower than the base price of Verizon FiOS. But if you relate the two ISPs, it’s easy to notice that Verizon is better.
The cheapest plan from Verizon is cheaper than a similar plan from Xfinity. The cheapest plan from Verizon is 100Mbps, and the cheapest from Xfinity is 15Mbps. Compared in terms of prices, make up your mind in terms of willingness and abilities to pay. Another important thing is the internet needs of the business or family.
Installation, rental fees, and hidden fees
Both Verizon and Xfinity require a fee for professional installation. As it is common with Internet service providers, someone would equally be supposed to pay a rental fee for the internet equipment. There are chances that you can get a discounted installation for the new customers subscribing to any of the companies.
If you order online, the installation fee for Verizon FiOS is free. Otherwise, you will have to pay $99 for the installation. The equipment rental fee for Verizon FiOS is $15 included monthly on the
Internet bill. There is no annual contract, which is the reason why there are no early termination fees.
From Xfinity, there’s a monthly addition on the bill for the rental modem and the router. The installation cost is $89.99, which is slightly lower than that of Verizon FiOS. However, comparing the rental fee for Internet equipment and the installation, Xfinity wins for their cheap offers.
There are no annual contracts on Verizon, and there are no price hike surprises to expect. On the other hand, Xfinity doesn’t offer any contracts. When it comes to Contracts, Xfinity shines because the company will not tie any of its users in annual contracts.
There are no data caps for Verizon Internet. This indicates that their customers are allowed to binge as much as they desire. On the other hand, Xfinity Internet plans come with data caps of 1TB every month. Although this data cap is a limitation, I am convinced it’s high enough for basic business uses and family internet usage.
Xfinity claims that only about 1% of their customers can outshine that Internet cap. If you are in the category of that 1% of the users, then you will get another 50GB of internet for as low as $10. That is not a big deal because you cannot use 1TB+50GB in one month unless you offer a hotspot to a community of Internet users.
Monthly Cost – Is It Worth Price?
Verizon’s internet packages cost around $39.99 to $79.99, with speeds ranging from 200Mbps to 940Mbps. Xfinity, on the other hand, offers its cheapest 25Mbps package at $29.99. Their 1Gbps plan costs $84.99, while their 2Gbps costs a whopping $299.95 per month.
As you see, the pricing of internet plans offered by Verizon and Xfinity doesn’t differ that much. It’s a different matter though when you include the TV and mobile bundles these companies offer.
Xfinity offers lower monthly plans compared to Verizon. However, this doesn’t mean that Verizon loses in overall value since its cheapest plan can reach a peak speed of up to 200Mbps and it costs only $10 more than what Xfinity offers.
Verizon typically requires a 2-year lock-in period to subscribers as most internet providers do. However, this can be deterring since this may hold you back from shifting to another provider whenever you feel unsatisfied with Verizon’s service.
Terminating the contract before the lock-in period ends will cost you $360. If you choose to stay with Verizon, expect your monthly plan’s rate to hike up by $10 after the promo expires.
Xfinity, on the other hand, offers more flexible month-to-month packages. In case you’re satisfied with their service, you can opt to sign a full-year or a two-year contract for a discounted price. However, in case you terminate the contract early, you’ll be charged with $150 to $240, depending on the number of months left on the contract.
Installation & Equipment Costs
Both Verizon and Xfinity charge professional installation fees for internet connection. But sometimes, you may chance upon free or discounted installation offers if you’re a new or switching customer.
Verizon charges $99 for professional internet installation. The fee can be waived if you apply online, but you can also ask their agents to remove the fee if you order over the phone.
Xfinity, on the other hand, charges from $60 to $90 for professional installation. You can opt for self-installation which will cost you $15 for the delivery of the kit. Like Verizon, you can also request to waive the professional fees.
For the modem, you can use your own or use the one either company offers. Verizon Fios’ modem rental costs $10 per month, while Xfinity’s cost $11 per month.
Since Xfinity is using existing cable lines, the professional installation will only take an hour to complete. However, for new Verizon Fios applicants, the installation of the Optical Network Terminal (ONT) can take as much as 6 hours to finish.
Data Allowance – Is It enough for you?
Verizon Fios doesn’t have a monthly data cap, so you can play, watch, or browse as much as you want. This is ideal for streamers and heavy internet users who want to load 4K videos or upload terabytes of content into the cloud.
Xfinity, on the other hand, has a 1TB monthly cap on their internet plans. According to them, 99% of their customers never reach the data limit. For the 1% that exceeds the data cap, Xfinity charges accordingly for every 50GB of data over the limit. Customers who frequently exceed the cap are recommended to upgrade to a bigger plan with an unlimited data feature.
Can You Save Money With Their Bundle Deals?
Verizon Fios is known for its internet and TV bundles, especially the use of fiber-optic technology to boost cable and internet speeds. But in terms of the number of bundle packages available, Xfinity has the upper hand with its multitude of options for internet, cable, mobile, and streaming packages. You can even combine these with home security packages that only a few other service providers offer.
However, beware of introductory prices designed to lure customers in. The introductory rates will most likely expire in a year and you’ll be faced with the more expensive standard rate that the companies charge to their current customers. Both Verizon and Xfinity advertise products with discounts applied to entice more customers to subscribe to their network.
Both Verizon and Xfinity offer deals throughout the year. Firstly, note that Verizon’s advertised prices come with an AutoPay discount applied. Just like many other ISPs, the discounts and internet deals for Verizon and Xfinity come in the form of introductory rates that can expire and be upgraded to a more expensive standard rate.
I personally don’t think this is something that should scare you as long as you’re willing to negotiate the prices with the company. You can actually negotiate Internet prices for both Xfinity and Verizon at any time of the year by just contacting their management.
A Word On Customer Support
Telecom companies are notorious for having bad customer service. Xfinity and Verizon are both fully aware of customer service essentials and seem to have learned from this mistake. They’ve revamped their service by putting up a webchat for swifter responses to customer queries and concerns.
It’s equally important to check the responsiveness of the customer service belonging to both companies. In comparison, Verizon FiOS would win in a landslide but checking the customer reviews online; there’s a different opinion.
Verizon FiOS customer reviews seem to be on both extreme ends. Many people are pleased with the services they received from Verizon FiOS. On the other side, a noticeable group of users is specifically displeased with the services they got and how the customer care handled some of the issues they experienced.
With that said, Xfinity has a middle positioned customer review base. This indicates that their positive reviews and negative reviews are equally growing. To clearly understand this, I will share customer reviews from two reviewers in both cases.
A user review on Broadbandnow.com reveals that people are very happy with the connection, but the customer care and the support team is not the best. The customer left a 3-star review claiming that he took a long time to get the correct service. The internet is good, but their bundle package with T.V. is not the best.
Another reviewer who left a one-star review for Verizon FiOS said that there was constant pixilation. He adds that Verizon service started well some time back, but now there are constant issues that no one can come to help fix. He called the customer support several, but no one was in a position to come and help him fix the issues.
Xfinity Customer care has a 3.9 overall rating on Usnews.com. People have submitted 360 reviews, and a significant number of them are displeased by the services they get and the prices. Here are two reviews from some of the users available on Customeraffairs.com.
Cedrick of Lilburn, CA, left a 5-star review for Xfinity Internet, claiming that the service is the best. This reviewer claims that he has been using Xfinity Internet for years, and he has not landed on some major issues that would otherwise leave him swearing to ditch Xfinity Internet.
Lil of Joppa, MD, left a 1-star review claiming that her account number was handed over to someone else. She tried her best to solve the problem, but the customer support was not as concerned as they should be.
Verizon Fios has a customer service online portal where you can get answers to frequent concerns through a search bar. It’s easy to search for issues on cable, internet, and billing, and you’ll be redirected to a wealth of information on how to resolve issues under these categories.
If the self-help portal doesn’t provide what you’re looking for, you can head to the community forum where over 20,000 members help each other.
If none of these works, your last option is to contact a Fios representative through chat or phone.
Xfinity also provides a self-service portal where you can find answers to the frequently encountered problems regarding their service. The company has overhauled its customer support page to give it a cleaner look that’s easier to navigate for solutions.
In case you can’t find the answers to your concerns, you can contact an Xfinity representative through chat or phone call. You can also find the nearest Xfinity store near your area so you can talk to their agents in person.
Bundle Internet + Phone + TV comparison
Beyond the internet only plans that we see on their websites, Xfinity and Verizon give their customers a chance to Bundle T.V., Phone, and Internet for convenience and saving. Xfinity lets all the customers build a custom plan and offer multiple product discounts for people bundling their services.
You are likely to save $20 per month if you bundle T.V. and the Internet. Some people would go for Triple Play for Xfinity Voice and Home security. Here, someone would end up getting a $40 discount.
To save further, you can go with the four Xfinity products, including Voice, Internet, T.V., and security. If you do, you will get a $60 discount which can save you a lot of money.
Remember that the price on the Xfinity site is for the period of the contract. This indicates that the price would go up after the contract. But that is not a big issue because there are chances that you’ll have saved significantly, and you can as well negotiate your monthly bill with Xfinity.
On the other hand, you can choose FiOS T.V. Package and Internet at the same time and save significantly. You can easily get 200Mbps Internet and Fios T.V. at the cost of $89.99 every month and enjoy your 125+ T.V. channels. The most expensive T.V. and Internet package on Verizon is the FiOS Gigabit Connection+ T.V. at the cost of $169.99 per month with 425+TV channels.
Verizon FiOS Pros
- Easy to switch plans
- Enough streaming speed for average family and business
- Symmetric download and upload speeds
- No annual contracts
- Reliable service
Verizon FiOS Cons
- Limited Availability
Xfinity Internet pros
- Fast download and upload speeds
- Widely available
- Lower starting prices
- More internet options
Xfinity Internet cons
- Its comparatively expensive
- Slower upload speeds
- The Xfinity Fiber is not available in many areas
Service Availability By State
Xfinity is a larger company which has a far bigger network coverage compared to Verizon Fios. They’re available in over 39 states across the US, including:
- District of Columbia
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- South Carolina
- West Virginia
Xfinity is simply the largest internet and cable provider in the US and you’ll most likely have it easily available in your area.
Verizon Fios, on the other hand, is available in major cities in these key states:
- District of Columbia
- New Jersey
- New York
- Rhode Island
Fios continues to expand its coverage every month to reach more customers throughout the country.
Customer Reviews – What People Are Saying?
The American Customer Satisfaction Index (ACSI) is an independent body that rates TV and internet service providers. J.D. Power is also another top firm in market research and customer insight. These companies have rated Xfinity and Verizon Fios according to several factors like data transfer speed, service reliability, variety of plans, and overall pricing.
Verizon Fios Customers Say:
According to the ACSI, Fios scored a 70 out of 100 for the past 6 years, making it the top internet service provider in the country.
On J.D. Power’s report, Verizon ranks second in the Eastern region, which is an incredible feat considering numerous service providers are competing in that area. However, the biggest downside to Verizon’s excellent service is their limited coverage area. Their internet service isn’t available in the Northern, Southern, and Western regions of the country. Nonetheless, Verizon is applauded for its reliable internet service, stable connection, and superb tech support team.
Xfinity Customers Say:
Xfinity landed in fifth place with a score of 60 out of 100, according to ACSI reports. It has been this way in the past 6 years, with little change to the company’s ranking in terms of overall customer satisfaction.
On J.D. Power’s scoreboard, Xfinity ranks second on the Eastern, North Central, and Southern regions of the country. They rank fifth though, on the Western portion of the US.
A common issue on Xfinity’s connection is how it slows down during peak hours. According to customers, they experience a slowdown in uploading files due to high traffic usage.
But in terms of customer service, people find it somehow satisfying because of the polite and helpful agents who are ready to give informative answers to concerns.
Alternative Internet Service Providers
Aside from Verizon Fios and Xfinity Comcast, here are other notable service providers to consider:
T-Mobile is one of the largest telecom companies in the US that provides traditional wireless service and a variety of internet solutions. They offer broadband, unlimited data plans, and other mobile deals across 44 states in the country. However, they lack cable TV deals which competitors often provide to their clients.
CenturyLink offers high-speed internet and T.V. bundles to its users in the U.S. market. The main advantage for people who want to bundle T.V., Phone, and the internet is that CenturyLink has more options for you. The only challenge is that CenturyLink is still on DSL in many places. However, this is quickly outshined by their price for life guarantee.
Spectrum is another viable alternative to Verizon and Xfinity. Spectrum has no contracts and is more affordable. The only issue you will easily notice is fewer T.V. options and fewer premium channels. The main advantage of Spectrum is the fact that it’s affordable and flexible. Another thing is that this company offers contract-free plans with no data caps.
Supposing you live in places where cable and DSL internet is not available. What are some of the alternatives you have? One of these alternatives is to go for a satellite Internet service provider such as Viasat. Viasat is widely available and offers some affordable satellite Internet data plans.
AT&T internet wins for people that want to bundle the Internet, T.V., and Voice plans. The company owns DirecTV, which is why it provides affordable T.V. and internet bundles. AT&T also offers Wi-Fi hotspots across the country, meaning you can easily find Wi-Fi anywhere you travel to in the U.S.
Sprint is a popular mobile broadband provider in the country with a coverage area spanning across 48 states. They don’t have cable TV packages, but they have on-the-go watching services for mobile users. They also have several unlimited data plans good enough for streaming Netflix, Amazon Prime, Hulu, and other video streaming platforms.
Is fiber optic better than coaxial cable for my internet?
Fiber optic cables use light to transmit data compared to coaxial cables that use electricity. The former enables faster data transmission in larger capacities. It’s currently the fastest internet technology available to households.
Verizon is focused on delivering 100% fiber-optic connections which is why their service is limited only to very few states. On the other hand, Xfinity uses existing coaxial cables which allows them to reach more customers because of its practicality and ease of installation.
The choice between the two kinds of cable connection will depend on how you’ll be using it.
What is the acceptable latency for internet gaming?
According to experts, a latency of 100ms is still acceptable for an unhampered gaming experience. The lower the number, the better, since this means your connection is performing faster than the acceptable rate.
What is the recommended speed for gaming and streaming?
For most households, the Federal Communications Commission (FCC) recommends at least 25Mbps download speed and 3Mbps upload speed.
On average, a speed of 300Mbps is more than enough for the normal user. However, if you’re a serious gamer or you’re running a business, you can never go wrong for choosing the fastest speed available in your area.
Are Verizon and Comcast the same thing?
No, Comcast and Verizon have totally different strengths and weaknesses. Comcast is regarded as the country’s largest cable provider, while Verizon FiOS is the largest Fiber Optic, the Internet provider.
Is Verizon Cheaper than Xfinity?
Xfinity and Verizon have different monthly costs. When it comes to monthly costs, people would obviously go for Xfinity because of the low introductory and standard costs. Though, the two companies have a slight difference when it comes to monthly Internet costs for fiber internet. Comparing the lowest priced internet plans from these two providers, you’ll realize that Verizon wins hands down.
Final verdict: Who’s the winner, Xfinity, or Verizon?
This is a very tough fight between these two Internet Service providers. Verizon, on one side, gives its customers a bang for their money, which makes it a low choice. If a large coverage area was something to go for, then Verizon would win this battle.
Xfinity has 2Gbps internet, which is playing a vital role in making a choice. With that said, Xfinity is the winner in this battle. It has won in many categories, which is an added advantage to the fact that their customers are comparatively happy. All in all, it’s up to you to decide what’s best.
Between the two highly regarded internet service providers, Xfinity gives more value for money. They have a wider coverage area, more bundle deals, lower monthly plans, and higher speed limits. Xfinity uses the traditional coaxial cable, which is faster and cheaper to set up, allowing the company to extend its service availability to a wider area.
Verizon Fios delivers their internet service through fiber-optic cables that are designed for long-distance, two-way data transfer. This means they can deliver data faster and more efficiently to households. The company is yet to maximize the technology they’re using, but for now, they’re delivering just about the same speed other providers are offering but at a higher price.
If you’re after speed and versatility, Xfinity is the internet provider to go with. But if you want connection stability and you believe that upgrading for the future is worth the cost today, Verizon Fios is the top option among telecom companies.