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When it comes to Shaw, a leading Canadian telecommunications company, this is a question many have asked. And today, dear reader, I aim to answer it. Letโs dive deep into the sea of cables, modems, and digital boxes, and resurface with clear, concise knowledge!
TL;DR: If youโre looking to return equipment to Shaw, youโll mostly need to return the digital or HD boxes, modems, and any other rented equipment. But read on for a detailed breakdown and some personal insights!
Scroll down to get a detailed answer
Table of Contents
Why Return Equipment in the First Place?
Before we get into the nitty-gritty, itโs important to understand why Shaw (or any company, for that matter) wants their equipment back. A couple of reasons to consider:
- Cost: This equipment is expensive! It makes financial sense for Shaw to refurbish and reuse.
- Environment: By returning and allowing Shaw to refurbish, youโre contributing to a more sustainable environment.
The Main Suspects: Equipment You Might Have
Dive into your tech drawer or look behind your TV, and youโre likely to find:
- Digital Boxes: Whether itโs a basic digital box or a fancy HD PVR, if itโs Shaw-branded, theyโll want it back.
- Modems: These can be for internet or phone services. Again, if itโs Shaw-branded, itโs on the list.
- Gateway Systems: This includes both the main Gateway unit and the Portal units that connect to your TVs.
How to Return Shaw Equipment: Step by Step
- Identify the Equipment: Before anything else, locate all the Shaw equipment you have. This includes any remotes, power cables, and related accessories.
- Pack It Up: I recommend using the original packaging if you still have it. If not, any sturdy box will do. Ensure the equipment is cushioned and protected.
- Label It: If Shaw provided you with a return label, slap that on. If not, you might need to visit a Shaw retail location or contact their customer service.
- Drop It Off: You can return equipment to any Shaw retail location. Some locations even have a drop-off bin for after-hours returns.
- Get a Receipt: Always, and I mean, always get a receipt when you drop off your equipment. This is your proof of return.
What If I Canโt Return the Equipment Right Away?
Note:
Delaying the return can lead to additional fees. Hereโs what you should keep in mind:- Late Fees: The longer you hold onto the equipment, the more you might have to pay.
- Billing Issues: If Shaw doesnโt register the equipment return, they might continue to bill you. Having your return receipt will help resolve this.
What Happens If Equipment Is Damaged?
Accidents happen. Maybe your toddler thought the modem was a chew toy, or perhaps you spilled coffee on the digital box. If the equipment is damaged:- Assess the Damage: Is it cosmetic, or is the device non-functional?
- Reach Out to Shaw: Before returning, give them a heads-up. They might offer guidance on what to do next.
- Be Prepared for Fees: Depending on the damage, you might be charged a fee. Remember, this equipment is pricey!
Returning Shaw Equipment: An In-Depth Dive
Ah, the world of Shaw equipment! Letโs delve further into the intricate nuances of Shaw equipment returns. If youโve ever thought, โSurely, thereโs more to know,โ youโre right!
The Forgotten Items: Often Overlooked Equipment
We all remember the big-ticket items like modems and digital boxes. But some smaller items are equally important:
- Cables and Connectors: These include HDMI cables, coaxial cables, and Ethernet cables that might have been provided with your equipment.
- Remotes: Yes, these too! Ensure theyโre in good condition and free of sticky residues.
- Wi-Fi Boosters: For those in larger homes or with pesky Wi-Fi dead zones, you mightโve gotten these from Shaw.
Equipment Return Locations: Beyond the Obvious
While most folks remember the Shaw retail stores, there are other options for returning your equipment:
- Authorized Dealers: Not every Shaw sign you see on a storefront is a Shaw retail store. Some are authorized dealers who can also process returns.
- Partnered Retail Chains: Depending on your region, Shaw might have partnerships with larger retail chains for equipment drop-off.
- Mail-In Returns: For those in remote areas or who canโt reach a store, Shaw sometimes offers mail-in return options. Make sure you get a tracking number!
Clean Your Equipment: A Simple Courtesy
Before returning, take a moment to clean your equipment:
- Wipe Down: A simple wipe down with a damp cloth can rid your devices of dust and grime.
- Check Ports: Ensure no foreign objects are stuck in any ports. Yes, Iโve seen a raisin in an Ethernet port!
- Battery Check: If your equipment has a battery (like some modems or remotes), ensure they arenโt leaking or bloated.
Equipment Return Window: Timing is Crucial
Note:
Thereโs often a window during which you should return your equipment to avoid fees.- End of Contract: If youโre ending your contract with Shaw, aim to return the equipment within 30 days.
- Upgrading: If youโre merely upgrading, return the old equipment as soon as you receive and set up the new gear.
- Temporary Holds: For those pausing their Shaw service (maybe youโre moving or traveling), ensure you understand Shawโs policy. Sometimes, they might ask you to return equipment, even if you plan to resume service later.
Equipment Return Kits: Making Life Easier
In certain scenarios, especially mail-in returns, Shaw may provide a return kit:
- Packaging: Typically includes a box and protective padding.
- Instructions: A step-by-step guide on safely packing your gear.
- Labels: Pre-paid return labels, so you donโt have to fret about postage.
Remember, if using a return kit, still get that tracking number!
What About My Personal Data?
When returning devices, especially those with storage capabilities, you might be concerned about your data:
- Resetting Devices: I recommend resetting your equipment to factory settings where possible. This will wipe any personal preferences or login details.
- Digital Box Concerns: Most digital boxes donโt store personal data. However, if youโve purchased movies or shows, ensure theyโre linked to your Shaw account and not the device itself.
- Modems and Routers: If youโve customized Wi-Fi names or passwords, a factory reset is a good idea. It prevents the next user from having access to your personalized settings.
Conclusion
When itโs time to part ways with Shaw, ensure that you return any equipment thatโs been rented or provided during your contract. From modems to digital boxes, these devices are essential for Shaw to refurbish and reuse.
Not only does this help in reducing waste, but it also prevents any unwanted fees on your end. Always remember to get a receipt when you return anything, and if you face issues, Shawโs customer service is there to help. After all, a smooth parting is always sweet sorrow!
FAQ
Can I sell my Shaw equipment?
Answer: Itโs best not to. Most Shaw equipment is rented, meaning you donโt own it. Selling it can lead to fees and potential legal issues.
What if I lost a piece of the equipment, like a remote?
Answer: Reach out to Shaw. Theyโll guide you on the next steps, which might include a fee for the missing item.
Can someone else return equipment on my behalf?
Answer: Yes, as long as they have all the necessary information and equipment. However, ensure they get a receipt to avoid any future complications.
