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But what happens when Foxtel Go goes on a go-slow, or worse, stops working altogether? Fear not! I’m here to help with insights, recommendations, and guidance.
TL;DR: Troubles with Foxtel Go not working usually stem from connectivity issues, device compatibility, app glitches, or account problems. Before delving into complex troubleshooting methods, I recommend restarting your device and checking your internet connection.
Scroll down to get a detailed answer
If these basic steps don’t help, we’ll explore more solutions in the rest of the article.
Table of Contents
Connectivity Issues
Foxtel Go, like any other streaming service, requires a stable internet connection. If you’re experiencing constant buffering or cannot access the service at all, your first port of call should be to examine your connectivity.
I recommend:
- Checking if other internet-dependent services are working
- Running an internet speed test to see if you meet Foxtel Go’s minimum requirement (3Mbps for SD, 7Mbps for HD)
- If your internet is slow, try resetting your router or contacting your ISP
Note:
Foxtel Go may not work optimally on public or shared Wi-Fi due to their varying speeds and restrictions.Device Compatibility
Not all devices play well with Foxtel Go. If you’re having trouble, check if your device is compatible. I recommend updating your device’s software as outdated versions can often cause problems.Foxtel Go App Issues
Sometimes, the problem lies within the app itself. A good first step here is to simply restart the app. If that doesn’t work, I recommend:
- Clearing the app’s cache and data
- Updating the app to the latest version
- Uninstalling and reinstalling the app
Note:
Be careful when clearing data as it will remove any downloaded content.Account Problems
If you’re sure your internet, device, and app are in good shape, the problem could be with your Foxtel account. In case of account-related issues, I recommend contacting Foxtel customer support for resolution.
Geographic Restrictions
While Foxtel Go is designed to be a mobile service, it does come with geographical restrictions. Due to licensing agreements, the service is available exclusively within Australia.
If you’re travelling internationally or using a VPN with an overseas server, you won’t be able to access Foxtel Go. So, if your Foxtel Go isn’t working and you’re outside of Australia, this is probably the reason.
I recommend disabling any VPN services that may cause Foxtel Go to believe you’re outside Australia. If you’re currently abroad, unfortunately, you’ll have to wait until you’re back on Australian soil to use the service.
Concurrent Streaming Limit
Another reason Foxtel Go may not be working is because of exceeding the concurrent streaming limit. Foxtel Go allows a maximum of two streams at the same time on different devices. If you try to use more than two streams simultaneously, one will be stopped.
I recommend ensuring you’re not exceeding this limit. If you’re sharing your Foxtel account with family members or friends, coordinate with them to avoid breaching this limit.
Issues with Specific Channels or Content
There may be times when Foxtel Go works perfectly for most channels or content, but you face issues with specific ones. This is typically due to broadcasting rights restrictions or regional blackouts. In such cases, you won’t be able to stream the affected content.
I recommend checking Foxtel’s official announcements or forums for any notices about restrictions on specific content.
Browser Issues
If you’re using Foxtel Go via a web browser and experiencing issues, the problem could be your browser.
I recommend:
- Making sure you’re using a compatible browser (Chrome, Firefox, Safari, or Microsoft Edge)
- Clearing your browser’s cache and cookies
- Trying a different browser if the issue persists
Software Bugs
At times, Foxtel Go may not work due to software bugs. These can be on the part of Foxtel or even within the operating system of your device.
I recommend regularly updating your device software and Foxtel Go app. If you’re facing a problem right after an update, it might be a new bug. Reporting it to Foxtel can help them resolve it in a future update.
Alternatives and Other Tips
While you’re waiting for a fix, consider alternative ways to access your favourite shows:
- Use a different device: If Foxtel Go isn’t working on your tablet, try your smartphone or computer.
- Use Foxtel’s website: If the app isn’t working, try streaming directly from Foxtel’s website.
- Other streaming services: Consider temporarily using alternatives like Netflix, Stan, or Amazon Prime.
Remember: If you often face issues with Foxtel Go, maybe it’s your device. Devices with limited processing power or outdated software often struggle with streaming services. In such cases, consider upgrading your device or switching to a different one for streaming.
Conclusion
Experiencing issues with Foxtel Go can be frustrating, but with the right approach, most problems are solvable. Begin with simple steps like restarting your device and checking your internet, then move on to more specific solutions like app troubleshooting or contacting Foxtel support.
Remember, the issue may not always be with the service itself, but could stem from your device or internet connection. Stay patient, follow the guidance provided, and you’ll be back to binge-watching your favourite shows in no time!
FAQ
Why is Foxtel Go not working on my device?
Check your internet connection, device compatibility, Foxtel Go app, and account status. If none of these seem to be the issue, contact Foxtel’s customer support.
What is the minimum internet speed required for Foxtel Go?
You need a minimum speed of 3Mbps for SD content and 7Mbps for HD content.
Can I use Foxtel Go on public Wi-Fi?
It’s possible, but performance can be unpredictable due to varying speeds and potential restrictions.
What should I do if the Foxtel Go app isn’t working?
Restart the app, clear its cache and data, update it, or uninstall and reinstall it. Be careful with data clearing, as it removes downloaded content.
