When it comes to utility bills, it has no end. As a customer using any internet service provider, you’ll agree with me that you’re always on the lookout for an upcoming promotion or an available discount no matter how small the deal might be. The essence of all these is to find a way to offset some dues queuing up.
To get this information, you need to start reaching out to Spectrum customer service. No matter how much you might tend to dislike negotiating with them over the phone for a reduction, know it’s the most effective way to access reliable information.
Spectrum Deals For Existing Customers
At the moment, Spectrum has three different internet plans, i.e., Select, Silver, and Gold. If you prefer the internet and TV services, there is the Silver, Double Play Select, and Gold plans. There is also another plan that comprises the three services; Silver, Triple Play Select, and Gold.
What distinguishes these three different plans is the number of available TV channels in each package. The monthly cost for the plans with an extensive channel and attractive perks is higher than those with less. In other words, you can save unnecessary expenses right from the start if you do not require so many premium channels. You’ll still get access to exciting channels with the low-tier bundles.
Spectrum Discounts for Seniors
For a household that has senior citizens among them can benefit from this special discount. There is no stipulated senior discount package by Spectrum assist, but the Internet Assist Program is an alternative. People who are eligible for this will get the following;
- Access to about 30Mbps high-speed internet.
- Absence of data caps.
- Internet modem at no cost.
- No contract is involved.
- For an additional $5, you have the opportunity to add an in-house Wi-Fi.
To be qualified for this discount, you must not be subscribed to any Spectrum plans, and a member of your family must already be a part of either of the following;
- Community Eligibility Provision of the NSLP.
- National School Lunch Program, which gives free lunches.
- Supplemental Security Income for people between 65 and above.
Once a family member meets these plans, you can go ahead and apply for the discount.
Other Ways You Can Still Get A Discount
Apart from the methods listed above, you can also be given a special discount by Spectrum, but there are certain things you must be aware of.
Step 1: You must be aware of certain useful information.
You can’t just reach out
to Spectrum’s support representative without first taking the time to be informed about Spectrum’s different packages, including their features. Factors to be mindful of include the following;
Different Offerings by Spectrum – First, you must take your time and review the various discounts, features, terms & conditions offered by Spectrum internet. To do this, it’s essential you check Spectrum’s official website and not necessarily rely on reaching out to the customer rep because there is a possibility they might forget some programs.
Check Alternative Providers – You need to consider what other providers are offering for people in your location. This information can be obtained by inputting your zip code of your area. The importance of this is that it will serve as a bargaining tool for any negotiation.
Step 2: Reach out to them.
With Spectrum internet, you’re always allowed to call in and demand your service be cancelled with being penalized. Usually, you’ll be forwarded to the retention department, where you can be offered a discount so they won’t lose you. Remember, for this process to be smooth, it’s essential you know what other ISP offer within your location. This will help you argue your case.
Step 3: Be Polite as you make your case
If you’re rude, don’t expect to get a positive response. From the useful information you’ve gathered, politely use it to argue your case without showing aggressiveness towards the retention officers. You can use the information about their competitor because they always keep an eye on what they’re doing. You can also utilize this medium to ask for other discounts and promotions that can benefit you. Furthermore, you can request to speak with the manager if the agent is not forthcoming with a solution. It’s your rite. You’ll also be seen as a loyal customer if you’ve been with Spectrum for a year or more and have been up to date with your bills. This also helps to make the negotiation smooth.
More Tips To Get A Discount On Spectrum Internet
You can get your Wi-Fi equipment rather than leasing equipment at $5 per month. The good thing about Spectrum is that they have a list of a compatible modem for their network. So pick from there and pay at once.
You should also be aware of the background cost such as fee for installation, a reconnection fee, surcharges for broadcast TV, premium channel fees, etc. All these can add-up to hike your regular bill.
Spectrum services are unequalled and offer great value for money. From the write-up, you can discover several ways to get a discount from Spectrum. So you need to take advantage of the tips mentioned above. To your greatest surprise, you can make more gains than you expected.
FREQUENTLY ASKED QUESTIONS
Is it possible to negotiate a package price with Spectrum?
Yes, it is possible. To achieve this, you need to gather all the useful information about your package together with others, then reach out to their customer service department. Before then, ensure you do not have any outstanding debt.
Does spectrum offer discounts?
When it comes to senior citizens, Spectrum is among the providers that offer a discount to them. You can participate in the spectrum assist program that any household that meets the requirements can be part of.
What is the least expensive spectrum TV package?
Spectrum TV select at $44.99 per month is the cheapest TV package. It comprises more than 125 channels that include news, sports, and entertainment channels.