For some time now, Windstream has been at the forefront of providing affordable internet to the country’s rural parts. The company offers remarkable download speeds, no-contract plans, and unlimited data plans. These are among the reasons why a significant number of people are subscribed to its services.
With that said, people use the internet in different ways. Some just want the bare minimum to keep up with their emails and surf the web. On the other hand, large households with multiple users may need high tier internet plans with more download and upload speeds.
There are also times when your internet usage goes up, and you are inclined to upgrade the internet plan. If you feel that the current plan doesn’t match your internet needs, there is the option of upgrading to a higher plan. The best part of it is that Windstream offers free upgrades to its eligible customers. Sounds good, right! This is excellent news because customers will have a chance to save some money.
People have varying reasons as to why they may want speed upgrades. For instance, if you recently ditched cable subscription for streaming services, your internet needs will definitely increase. Maybe you now have a smart home security system and several smart devices such as smart TVs that require more bandwidth and a constant internet connection. These are all reasons Windstream customers go for speed upgrades. The real question is, how does the Windstream free upgrade work? And who is eligible for this offer?
Table of Contents
Who is eligible for the Windstream free upgrade?
There are a couple of things that apply to the eligibility criteria for the Windstream free upgrade. They include;
- The maximum internet speeds available in that particular area
- Your current internet speed
- The customer location
If you are not sure whether you qualify for a free speed upgrade, you can make a call to the customer service and billing department for further inquiries. Though, the eligible customers will receive an email and a phone call from the kinetic internet by Windstream customer representative. The representative will let the qualifying customers know that they can upgrade their internet seeds at absolutely no cost.
Upgrading to higher speeds means more bandwidth and overall improved experience. For instance, when there are multiple internet devices connected to the home network, there will be no bandwidth overload. If the available bandwidth is enough, it can be properly shared among all the devices for a better internet performance. This means no lags or interruptions in streaming, gaming, and downloading files.
What happens after qualifying for a free upgrade?
The first thing is if new equipment is required for the upgrade, it will be shipped to you at no cost. A new modem or any other equipment is included in the free upgrade. The shipments are supposed to occur within two business days, and the times will certainly vary depending on the location. Furthermore, you will receive an email from the customer service with tracking information.
Secondly, you may have to schedule an onsite visit by a Windstream technician. At the set date, the technician will visit your home to assess the equipment and prepare wiring for the upgrade. After that, everything will be set, and it typically takes about a week for the upgrade to be processed. To confirm that, you can perform a speed test and see the current speeds you are receiving. If you are still not getting the new speeds and it has already been more than a week, you can contact the Windstream customer service at 800-347-1991.
Windstream free upgrade offer conditions
Usually, the Windstream offers and promotions come with conditions. I will briefly provide some information concerning these offers;
The speed upgrade offer
The customer location is very important because it must be addressable before they qualify for the free upgrade offer. You will still pay the monthly internet fees for that particular speed upgrade. The qualifying customers for the kinetic internet will receive a $10 credit for the first three months after the upgrade. After the three months is over, the standard rates for the upgraded speed will apply.
3-month Gig-speed upgrade offer
The customer location must be accessible to the fiber internet. For the initial three months after the upgrade, the eligible kinetic fiber customers will get monthly credits to cover the enhanced speed charges only.
12-month Gig-speed upgrade offer
The customer location should be accessible to the fiber internet for them to qualify, and the monthly fees for the upgraded speeds will apply. In this case, the eligible customers receive monthly credits for 12 months after the speed upgrade. The credits will cover the charges for the enhanced speed only.
In all the three upgrade offers, additional fees apply for any bundle additions and voice services.
Frequently asked questions
Does Windstream offer senior discounts?
Yes, there are senior discounts. Seniors who qualify for the federal lifeline program can apply for internet or phone bill discounts from Windstream.
How many Mbps does Windstream have?
The Windstream kinetic internet has internet speeds of 200mbps, 300mbps, 400mbps, 500mbps, and the Gig internet plan with speeds of up to 1,000mbps. Much of these speeds will match the needs of various kinds of internet users. Furthermore, as discussed above, the customers who want to upgrade their speeds can do so at absolutely no cost.
Can I replace my Windstream router?
Yes, it’s possible to replace your router and get a new one if you feel it’s necessary. However, you must make sure it’s compatible with the type of service and connection.
Conclusion
It gets to a point where you feel there is a need to upgrade your internet speeds. Well, this no longer has to be a stressful transition because Windstream makes it easy for its customers. All you have to do is make the call and confirm if you are eligible for the Windstream free upgrade.
