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Comcast RDK 03013 Error How To Fix

Comcast RDK 03013 Error How To Fix (Guide)

Facing a RDK 03013 Error with Comcast the read on to  learn how to fix it now.

Over the years, Xfinity has been in charge of the constant distribution of cable connections and internet service across the nook and cranny of the United States. These services’ availability makes it easier for them to deliver wired TV, internet connection, and not forgetting the wired phone services. The delivery of these services by Xfinity comes with its challenges, and that is an error message.

As far as this error message is being displayed on your screen, you’ll find it difficult to watch any channel. It’s so bad that even when you decide to refresh the box, it will remain there. Hence, in this write-up, our focus will be on how to solve the Comcast error RDK 03013.

Meaning of Comcast Error Code RDK 03013

RDK-03013 – Not capable of connecting to XFINITY TV – X1 Error Message. This write-up will provide instructions on how to resolve the “RDK-03013.

At the point when you see this error, you’ll get to see a message similar to this on your device: “Something’s not quite right. This outlet may not be activated. It appears that your X1 box is either not activated or doesn’t have a strong enough signal.

Usually, when there is deficient information, or a particular channel is yet to fulfil the requirement to air a particular show, this error will happen. As stated earlier, this error will frequently occur whenever a particular geographical area lacks a strong signal. There is still something you can do to rectify this error. In fact, it does not require any special skill. So keep reading.

How to fix RDK 03013 Error

It’s time to learn how to resolve the “RDK – 03013” error that reads, “Something’s not quite right. This outlet may not be activated. Please try the following recommendations below;

Restart your TV Box

One thing about the TV box is that over time, the configuration might get damaged as you continue to use it. The resultant effect is network interruption. The next line of action to take is to reset the TV box, especially the launching process. Follow the steps below;

  • Detach all connections directly linked to the internet router, TV, and including any other device. Press the power button of the internet provider and hold it for a minimum of 30 seconds.
  • When it’s done, connect up the entire cables to their corresponding ports. Be patient as the connection re-establishes on its own. Turn on your TV again and try to stream. Check if the RDK-03013 is still there on the screen.

Examine the Cable Connections

Things like touching and shifting of cables as you arrange your house has a way of making it lose or even affecting the port. The worse is that it happens without you even being aware of the damage until it starts affecting your network. To be able to confirm which one is the problem, here is what to do;

  • Cautiously unplug all the cables and rejoin them. But this time, you need to make sure they’re firmly fixed and tight.
  • Turn on the TV and check your device is still displaying the error 03013.
  • You can also use a different HDMI cable to reconnect, then check if the error has been solved.

But when you didn’t succeed with the above recommendations, then you can try these last options below.

Ensure you’re receiving sufficient voltage.

When there is a low voltage of electricity, yes, it may signify the cables are well connected, but on the other hand, it lacks the required voltage that the device needs to function. The fact is that low voltage has the potential to cause error RDK 03013. To rectify this, first you to switch off the power socket. Then a stabilizer or amplifier can be used to increase the power. When you’ve put these in place, you can then switch on your TV to confirm if the error message has disappeared.

Many users have testified that the error message stopped showing after trying the recommended solutions above. However, if it didn’t work for you, it means one thing, you’ve damaged hardware, or the error is from your service provider. In this case, you need to contact them.

Reach out to Comcast Xfinity Support Representative

This is the last step of rectifying the RDK 03013 error. You’ve to contact the support department either via the chat box or their toll-free number: 1-800-Xfinity. Alternatively, you can log in to their official website and drop your complaint. You can also use the option of direct email. When your complaint has been acknowledged, they’ll contact you to arrange when a field a technician to your residence in other to resolve this situation.


The annoying part of this error message is that it will deprive you of watching any program on your device until rectified. Refreshing the cable box won’t even be helpful at this point. Carefully follow the suggested solutions in this write-up to fix this yourself, but do not hesitate to contact the support department if the error persists.


What is the meaning of the RDK 03013 error message?

Error Code: RDK-03013 indicates that your X1 Box lacks the prerequisite signal to function or that it is not activated. At this point, try to properly tighten the coax cable, then restart your set-top-box by long-pressing the power button for at least 10 seconds before releasing it.

How do you tighten up a coaxial cable?

It would be best if you used a wrench to finish the connection. Alternatively, you can use your hand to tighten it, but just that the fixing might be loosed again after a while. To avoid this, ensure you use a 7/16-inch wrench to turn the hand-tightened connection a quarter turn. This will tighten it up very well.

What does the RDK 03033 error code mean?

When this error appears on your screen, you’ll notice this message. “We’re having trouble connecting to the X1 Platform. In most cases, it will disappear after a while. So you need to be patient and try again. minutes.”

Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you

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