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Directv genie not working in one room has become one of the regular complaints of DirecTV subscribers. Directv remains one of the finest companies with the finest services, but when errors like this happen, itโs frustrating because youโll miss out on your favorite TV channels. The truth is that there are shows you can hardly skip.
As a subscriber, errors like loss of signals, remote not working, a slow receiver is some errors you might likely experience. The good thing is that you can rectify some of these errors without the help of a technician.
Directv has exceptional devices that can provide reliable signals to different rooms without any interference. This is beneficial because when there is an error in one room, the next wonโt be necessarily affected. The whole home system attached to just one DVR is a non-Genie system. When an error occurs in a system like this, it means losing signal in the entire house.
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How a Genie system works.
In case youโre not aware, DirecTV Genie clients are not a satellite receiver though they resemble each other and act alike. Just know theyโre not the same. This is only a fancy adapter. Their function is to transmit a signal directly from the Genie DVR and link it to the TV. The command comes from the remote control. Thatโs their primary work. If you notice, theyโre just small and cool.
What makes the Genie function effectively is the whole-home network. This can be referred to as a chunk of frequencies reserved on the coax cable you use for communication between the client and DVR. Once the communication is truncated, thatโs when you get the message you see on the screen.
How to rectify DirecTV Genie error.
Like it was stated earlier, this can be a regular occurrence when youโre using DirecTV. When the sound and pictures go missing, it isnโt very pleasant. Below are some methods you can use to rectify this problem;
- The first thing to do is to restart your TV DVR, including your sound equipment. This is important because once there is an error encountered by the system, it will be eliminated, and the system will begin to function optimally.
- The next thing is to ensure all the cables linking to your device are well connected to their respective ports. Disconnection of some of these cables can happen without you being aware of it. This will, in turn, lead to either sound or picture loss.
- If the above two solutions didnโt work, you might need to replace the cables and the wires. You can get a new cable for the DVR DirecTV box and TV. This can help resolve any trouble previously encountered.
- The receiver should be properly plugged in for it to function optimally.
- Check the front panel lights. It should be lit. If you notice theyโre not, it then means the receiver is not turn on.
- Your remote control can also cause this problem; hence check and make sure the green light on the remote is on and working. To do this, press any button on the remote and check if the light will show up or not. Youโll need to purchase new batteries if the lights are not working.
- Television must also be appropriately plugged and turned on. However, your TV screen can have a different problem that is not related to your Genie. The TV trick might look like a simple method, but the truth is that it can be what you need to solve this Genie issue.
Sluggish Receiver
Another problem that can result in this is when your receiver is so slow and sluggish. But donโt be worried; there are still ways to speed up your receiver so it can function effectively.
- The first is to reboot the receiver twice. Do this by pressing and holding the red button on the client or the receiver.
- At the end of the first reboot, repeat the process. However, it might take a lot of time, so you need to be patient.
How to run a test on your Genie hardware.
- On your remote control, press the menu button.
- Navigate from settings >>>info>>>test. Here you can run a check on the system.
- Approve the command by pressing the dash button on your remote.
- If you receive a message indicating all items are ok, then you can retry the double rebooting method already listed above.
In Conclusion
The suggested solutions in this write-up will help you to rectify this error. Peradventure, none of the methods worked out; you can reach out to the technical support department for further assistance. You can use their hotline or login to the website to make your complaint.
Frequently asked questions
My DirecTV Genie suddenly stopped working?
First, check the HDMI is well connected at the back or side of your TV. Also, check the input selection or change to a different channel. Finally, you can reboot by pressing and holding the reset button.
What is the best way to reset DirecTV Genie?
Resetting is very important, mostly when youโre missing some channels. This will help restore it. To do this, unplug the receiver from the power source and wait for a few seconds before plugging it back in again. Next is to press the power button seen in front of the receiverโs panel, wait for the reboot to be over.
How far can the wireless genie work?
According to DirecTV, it can for a maximum of 80ft. This can function between five interior walls that stand between a wireless video bridge and a C41W wireless client. However, the wall composition and things inside it matters.
How does the Genie 2 from DirecTV work?
This is a more simplified model. With this, you can access DirecTV in about seven rooms. This is like three additional rooms when compared to the former HR54. This model also has 4k streams, unlike HR54, which has just one.
