If you are among subscribers asking why Disney Plus is not working on Samsung TV, read on to find out how to fix it.
Disney Plus is one of the recent streaming services that offers its subscribers an enormous library of TV series and films.
Though currently still limited to few networks unlike its competitor to Netflix, it has continued to gain traction. In as much as Disney Plus is a new streaming app, some subscribers especially those making use of Samsung TV have complained about the frustrating errors they usually encounter which hinders the app from functioning optimally.
Therefore, in this write-up, we’ll outline some of the procedures on how to rectify this error.
Samsung TV compatibility with Disney Plus
According to the official document posted by Samsung, Disney Plus can be accessed on Samsung TVs. The series includes their UHD, HD, LED, Premium UHD, and other lineups by Samsung.
It’s important to also know that Samsung offers other lists of compatible devices with Disney Plus. Here, you’ll get to find specific models, however, you need to be aware of the exact model of your TV.
Quick solutions to fix it
The truth is that since it was launched, Disney Plus has been having an issue with Samsung TV but that does not mean that the app does not work optimally.
In short, without any glitch, you’ll certainly appreciate the app. So, if you’re currently having a problem with the app on your Samsung, follow the guideline below to fix it.
Restart Your Samsung TV
It is always good to start solving errors like this with suggestions that can be done effortlessly. So, in this case, switch off your television, unplug from every power source, be patient for about 30 seconds before plugging it back in and powering your television.
This little exercise will help eradicate any form of glitches. In other words, it’s advisable to form the habit of restarting your TV occasionally.
Restart Your Wi-Fi Router
For those experiencing issues related to playback, it implies that there might be an issue with your Wi-Fi network. It is wise to restart your Wi-Fi router. Gently unplug it, wait for few seconds, then plug it back in.
TV software update
To always enjoy watching your TV without any form of disruption, the operating system needs to be regularly updated. It’s not difficult.
Navigate to settings >>> Support >>> Software Update >>> Update Now.
If there has been a recent release, it will pop up on your screen. Most importantly, your TV needs to be off until the update is over.
Delete and install the Disney Plus App again
This is another solution you can quickly do. To an extent, this can help clear so many errors. Hence, just follow the guideline below to accomplish this;
- Go to APPS
- Click on settings
- Search for the Disney Plus app
- Delete Disney Plusapp already installed in your Samsung smart tv
- Install the app again
- Disney Plusapp should be functioning optimally now
Erase ‘Cache Data’ on Your TV
The individual app nees to be erased. Navigate to Home >>> Settings >>> Apps >>> System Apps >>> Select ‘Disney Plus’ >>> ‘Clear Cache.’ Confirm.
Samsung Smart tv HUB reset
- Navigate to settings
- Tap on Support
- Tap on Self-diagnosis
- Finally, tap on Reset Smart Hub
That’s how to carry out this exercise. Once you’re done resetting, your Disney Plusapp that can’t work on your Samsung tv will start working optimally.
Change DNS Number manually to 220.127.116.11
When the DNS number is changed, it can help rectify the Disney Pluserror. So, you can also try to see if there will be positive changes than before. Follow the guidelines below;
- On your remote, press the ‘Home’ button
- Go to ‘Menu’ >>> Tap ‘Network’
- Next ‘Network Status’ >>> ‘IP Settings’
- From the listed option, select ‘Manual’
- Change the value to ‘18.104.22.168’ with your remote
- That’s all
Now, proceed and open the Disney Plus app already installed on your Samsung TV. Check if the app is working well.
As you try and fix this issue with your Samsung TV, endeavor to always check the Samsung support page together with Disney Plus account on Twitter.
This is important because they normally update their page if there is an error. In the interim, you can still access Disney Plus on another device. Soon everything will be back to normal so you can start enjoying your Disney Plus app on your Samsung TV.
Frequently Asked Questions
What is preventing Disney Plus from loading?
When you notice this, you need to clear the caches.
For those using an android device:
- Navigate to settings
- Disney Plus
- Select clear cache & data
For Android TV:
- Go to settings
- Disney Plus
Is Disney Plus not working?
Apply these general tips whenever you discover there is an issue with your Disney Plus app;
- Restart your TV >>> Streaming Device >>> Computer or Phone >>> Close andRe-open the Disney Plus app
- Restart your router
- Check if there has been a new development in the internet network
What is the best method to erase the Disney Plus cache on my Samsung TV?
- Proceed to the ‘Settings’ app on your Samsung TV.
- Click on ‘Apps’ >>> Scroll Down and find Disney Plus. The app can be found among the installed apps on your TV.
- Click on ‘Storage’ >>> ‘Clear cache’. This is located on the screen bottom.