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Disney Plus error code 14 is a common occurrence that many users have had to deal with. Itโs normally an indication of an issue with logging in to the Disney Plus service, namely that the username and password are incorrect. But there might be other reasons too, so in this article, weโll do a fast check and troubleshoot Disney Plus Error Code 14 for you.
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Why am I seeing Disney Plus Error Code 14?
Disney Plus is a new streaming service that allows users to watch the latest Marvel, Star Wars, Disney, and Pixar movies and TV shows. It also has exclusive shows and movies that you canโt find anywhere else.
A lot of users rely on it for their entertainment needs and we have seen that the service is very popular. For that reason, it can be an inconvenience when users have to deal with errors. It puts a stop to all the fun and excitement.
So, what is the cause of the error code 14 on Disney Plus? Well, this may happen due to various reasons. For starters, a wrong username or password may have been entered. You cannot log in to Disney Plus if you have entered incorrect login details.
Also, this error code usually shows up when youโve reached the maximum number of permitted devices on the service. You can sign into Disney Plus with up to four devices, but when you exceed that number, you will see an error code 14. If thatโs the case, there are certain simple steps you can take to resolve it.
How to fix Disney Plus Error Code 14?
Troubleshooting Disney Plus Error Code 14 is easy but you will need to follow a few simple steps. Weโve compiled a quick guide on how to fix the issue.
1. Activate your account
For first-time users, you must activate your account. Usually, when creating a new account, you will receive an activation link in your email address.
You are required to click on the link and follow the prompts to activate the account. Some people forget this crucial step.
For example, if youโve changed your email address and have not updated it, you may not receive the activation link. Take the necessary steps right away.
Wait until you do see the activation link in your inbox before proceeding further. Also, make sure that you read the terms and conditions before you proceed or else this may not happen.
This is important because they need your permission to activate the page and use Disney Plus, so it needs to be understood by all users.
2. Confirm your login details
The username for your Disney Plus account is the email address that you used to sign up. People with multiple email addresses can mistakenly mix up the login details. Perhaps youโre using the wrong email address, or maybe youโve mistyped the email address.
Confirm your login details and make sure that youโre using the right one. In this regard, go to the inbox and find the Disney Plus account confirmation email that was sent when you first signed up for the service. This should confirm that youโre logging in with the correct email address.
3. Ensure you didnโt change your password
Sometimes we are forced to change our passwords for various reasons, whether itโs for privacy reasons or to fix security vulnerabilities. If you have changed your password, then you will need to go back and make sure that youโve entered the correct one.
You can do this by searching your account in the inbox and making sure that you donโt see an email from Disney Plus that has a password reset attached.
It is possible that you reset the password and forgot about it. The reason youโre now seeing an error is that youโre still using the old password to sign in. In that case, this may be the time to use the Forgot password option and set a new and strong password for your account.
4. Use a different streaming device
Some streaming devices are bound to malfunction due to various reasons. For example, certain types of connected devices may malfunction and block the Disney Plus streaming service.
If youโre only experiencing the error code 14 on a specific device, then you should try to use a different streaming device. Sometimes this may mean switching from a laptop to a desktop computer or vice versa or even switching from the TV to a tablet.
5. Force all devices to log out
Depending on how many devices youโre logging in from, there may be a problem with exceeding the number of permitted devices. Disney Plus accounts allow you to sign in to up to 4 devices at once.
If youโve already signed in to 4 different devices and try to add another one, then youโll see an error code 14 that indicates that you are over the limit and should remove the extra device from the list of connected streaming devices.
However, this might not work because the new device will simply connect up and take the place of the old one. As such, to address this issue, you should force all devices to log out from Disney Plus and then log in again.
6. Delete and reinstall the Disney Plus app
The solution for this issue may be as simple as deleting the Disney Plus app and then reinstalling it. The app might be somehow corrupted, or it might be suffering from an issue of its own that canโt be resolved. This is one of the easiest and quickest ways as well to fix this error code 14.
If youโre not sure how to do this, then go to the settings and look for the Disney Plus app. Once you have opened it, you will see an option to delete it. Tap on the option and then confirm the deletion. Now what you need to do is simply reinstall the app.
You can either search for it in the App Store or Google Play or simply go to your TVโs homepage and search for it there. Once you find it, download it on your device and wait until the app is fully installed.
Final Thoughts
Hopefully, the steps listed above will help you to fix Disney Plus error code 14. We hope that youโll be able to solve the issue no matter what it is. If you are unable to resolve this issue, then we suggest contacting Disney Customer Service. They can get back to you with a solution that might work for you.
FAQs
How do I fix error code 14?
There are many ways to fix it including changing your password and deleting the app and then reinstalling it.
What is error code 14?
Disney Plus has a problem in the form of error code 14. It occurs during the sign-in process.
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