Roku Error Code 016 ‘Can’t Connect to the Internet’ – Simple Fix Guide

If you’re currently battling with Roku error code 016, read on to find out how to fix it. When people usually think of a go-to device to stream content, Roku comes to mind. Yes, the device is that good. It’s smart when it comes o streaming videos on YouTube or different channels over the internet.

With this, you can stream unlimited videos however, when you’re facing internet connection issues, Roku will show error 016. The significance of this error is that there is a bad connection somewhere or your device is experiencing connectivity issues from the Roku servers.

It normally appears in this form “Can’t Connect to the Internet Error Code 016” as you try to stream any content using your Roku. At this point, it’s important to understand the basic requirements which will help you make use of the service without encountering any further errors. Let’s take a look at some of the reasons for this error and how to fix it.

Causes of Roku error code 016

Internet Connection – The most important thing needed to effectively use Roku without any form of interference is a stable internet connection which grants you access to Roku servers containing unlimited content. But whenever your internet becomes unstable or starts facing disconnection issues, you’ll see the error code 016 on your screen. Besides, your internet service provider must be the one that provides enough bandwidth for you to stream any content at a particular quality unless a slow buffering issue might occur.

Channel Support – When you notice this error at the point of streaming a channel that ordinarily does not need internet, then the error is caused by another issue. Recently, Roku did an update in their programming language band requested that other channels should do so. Some channels are yet to carry out the update, hence no longer supported among the Roku list. Soon some of these channels will be completely shut down which will give rise to this error frequently.

DNS Cache – Consistent compilation of DNS Cache inside your router can also trigger this error. DNS Cache as we know, stores essential information related to configurations. The challenge is that over time, they get corrupt leading t this error.

How to fix Roku error code 016

Restart Roku device – This is the first step of resolving this error message.

1. With your remote, navigate to the home menu.
2. Move to settings menu >>> system menu.
3. Scroll up and locate the system restart option, tab on it to restart.
4. After restarting, check if the error code 016 has disappeared.

Enable network pings – You might need to change the settings if you notice the Wi-Fi is not connecting;

1. Navigate to the home menu, press on the home button repeatedly (five times).
2. Now press theses buttons in sequence fast forward >>> play >>> rewind >>> play >>> fast forward
3. A new program page will be displayed on your TV.
4. Scroll up, choose the system operation menu from the options.
5. Scroll up again to select “enable network ping”.

This method should be tried immediately after restarting your Roku device. Check if the error has disappeared.

Power cycle your Roku and Router – As stated earlier, a corrupt DNS cache can trigger this error, hence preventing you from establishing a connection with Roku. Follow the steps to clear the DNS issue

1. Shut down your Roku device, unplug the power cord together with that of the router.
2. Press the power button, hold roughly for 30 seconds to discharge the power supply with capacitors.
3. Plug back all devices and turn them on.
4. Connect your device with Wi-Fi. Check if the error has been solved.

Check internet speed – Slow internet speed can also result in this error. Reliable internet is needed if you must enjoy using the Roku device. To check the speed of internet, follow the steps below;

1. Navigate to Settings, then network option >>> network connection.
2. On this page, you’ll be able to check the quality of the home network signals. The speed of the network can also be checked from here.

Contact Roku support to fix the error code 016 – If you’ve carefully followed all the possible solutions that are recommended and none worked, you need to reach out to Roku’s customer support for a further guideline on how to fix it.

In Conclusion

Now you know that Roku error code 016 is associated with a connection issue between Roku device and Wi-Fi. To resolve this, the first is to restart your device and router. Connect everything see if the error has been cleared. You can also try other suggested solutions if it persists.

Frequently asked questions

How do I get back lost Wi-Fi signal on Roku?

1. Restart your router even when another device has no problem with the connection. Most times a system reset corrects the entire system.
2. Clear your Roku memory by restarting it. Follow this sequence; settings >>> System >>> System restart. For those using Roku TV Settings >>> System >>> Power >>> System restart. Again, restarting might be all you need to get it done.
3. Next is to connect your network; Settings >>> Network >>> Set up connection.

Why can’t my Roku establish internet connection?

Whenever you notice this, the first thing is to reboot your device and the router. You might need to change the network password in some cases but do not use any special character.

How can relink my Roku?

The steps below will enable you to link back your Roku to your account

1. The first step, with your unique credentials, log in into Roku account.
2. Navigate to the player section to receive the link code.
3. When you receive it, open the link to your Roku device >>> Roku Official site website.
4. Enter the assigned code. To link your device.