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When the Spectrum app is not working, it can be frustrating and inconvenient for users but thankfully there 7 easy steps you can take to fix this issue without having any technical experience.
Many people who have yet to cut-the-cord on their cable tv service still rely on the Spectrum app to stream Live TV channels, watch their favorite shows, and stay up to date on the latest episodes.
So when watching television is not as smooth as it should be then we understand it can be frustrating to figure it out by yourself.
The reasons why the Spectrum app stops working happens in a few different ways
Mainly itโs buffering for too long, the app keeps crashing, or the app is taking too long to load.
On that note, we would like to put forth a few nifty solutions to correct the Spectrum app not working properly issue.
Table of Contents
Why is the Spectrum App Not Working?
Spectrum is among the reputable and reliable cable providers in the industry.
It has been around for a long time and its service has improved to meet the needs of customers.
However, occasionally technical issues with their new streaming service do tend to happen and itโs safe to say that Spectrum is still ironing out all the kinks with their new App.
However If you are experiencing the same problem and you want to fix it as soon as possible and continue enjoying the service to the fullest.
Here are some of the solutions we have found so far;
1. Ensure the streaming device meets the minimum requirements
If you are using a streaming device to access Spectrum, you have to make sure that it has the minimum requirements.
The app does not work if the requirements are not met on your device.
The streaming device as well as the internet connection should conform to certain standards for the app to work seamlessly.
In this case, your connection speeds should reach at least 10Mbps, and a stable wireless network connection should be present on the device.
In addition, there are requirements for device compatibility.
If itโs an Apple device, it must be running on iOS 12 or above.
As for Android devices, only version 5.0 and above are compatible.
Always confirm with Spectrum the minimum requirements of your device so that you can watch the app smoothly.
2. Restart the router
According to Spectrum, most app issues can be solved by simply restarting your router.
This should solve the buffering and loading issues, as well as force the app to re-establish a connection with your account.
Restarting the router is an effective solution because it resets all the connections and loosens any jammed signals.
However, you have to take time doing this process because even if it fixes many issues, it does not guarantee that others will not occur in the future.
3. Restart the device
When faced with app problems, itโs often a good idea to restart the streaming device.
Restarting the device should solve an assortment of issues.
For instance, it cleans up the memory, which eases buffering and crashes.
Furthermore, it also restores the device settings in case of a virus or malware infection.
With a restart, you can also resolve issues like freezing and low streaming speeds.
So take time restarting your device if the Spectrum app is not working.
It will go a long way in helping you improve your experience and enjoy the service.
4. Disable parental control
Most households use parental control on their devices.
Depending on the parental settings, it may interfere with the Spectrum app.
For example, some settings will block you from accessing certain channels or programs.
You will have to check the parental settings and disable the restrictions assigned to your app so that you can use it smoothly.
Just go to the app settings and tweak the restrictions accordingly.
The channel restriction feature allows you to prevent children from accessing television programs that you do not want them to watch.
As a result, you should disable these settings to access the Spectrum app.
5. ReConfigure Spectrum settings
The Spectrum app is unique in the way it works.
Its settings help determine how the app operates as well as its performance on your device.
It is advisable to check and edit its settings when the app not working to see if any changes can be made.
You may discover a problem like sluggish or delayed streaming speeds or apps that crash when you click on them.
To change Spectrum settings, go to the App Settings page using your android or iOS device.
From there, you can configure the app by adding channels, updating your location, and changing parental control settings.
6. Update the Spectrum App
The Spectrum app keeps getting better with every update.
So you should regularly check for new versions of the app and update it as soon as possible.
New updates contain bug fixes and performance improvements that eliminate common issues with the app.
Therefore, we recommend updating the app as early as possible to enhance its performance and avoid glitches in the future.
You can always check for newer versions by going to the App Store or Google Play Store.
7. Enable Location Services
Another way to solve Spectrum app issues is by enabling location services on your device.
Some users disable location services to protect their privacy, but it can also interfere with the app and it stops working.
Spectrum provides various TV networks on its app depending on the location.
As a result, it is essential to enable location services so that the app can function properly.
Some channels may not be available in the current location.
So, enable location services when using the app away from home to let it search for new TV channels in the area.
If you do not want to enable the feature on your device permanently, you can try it for a limited period and see if it helps.
Final Thoughts
We hope that the problems you are facing with the Spectrum app have been solved by now.
However, if you have not found a solution yet, we advise that you contact Spectrum customer service.
They are very helpful in troubleshooting issues and providing solutions to problems.
You can always call their service line or chat with an agent over the Internet regarding your issue.
They will be able to help you fix the app regardless of its nature, making it one of the best ways to solve Spectrum app issues.
FAQs
What to do if I canโt get the Spectrum app work to work normally again?
There are many reasons why the app may not be functioning properly. It can be due to several reasons such as software or hardware issues which we have mentioned above.
In case there you are still stuck then we recommend calling Spectrum customer support which can be found on your bill.
It can also be due to the presence of viruses on your device that may cause corrupt files or an insufficient internet connection.
As a result, we recommend that you make sure that your device is virus-free and has an adequate internet connection to avoid Spectrum app problems.
