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Are you looking for a solution to the TCL Roku TV frozen screen issue?
TCL and Roku partnered up a few years and they now offer a range of Smart TVs at very decent prices.
The TVs come packed with the latest features including 4K UHD resolution, Dolby Vision support, a wide range of streaming services, Android TV, and much more.
Due to the partnership, some of the television sets are Roku-powered. This means they are worth considering if youโre looking into the best smart TV platforms to ever exist in the market.
But with TCL Roku televisions being such a popular choice nowadays,10 there are bound to be some issues that arise. One of the issues that you may face is the TV screen unexpectedly freezing.
Naturally, many will find this to be exasperating because it ruins the television viewing experience and makes the TV a bit useless at that moment.
But there are a few things you can do to fix the freezing screen issue. In this guide, weโll teach you a few things that will be useful in fixing the issue by yourself before you involve a professional.
Table of Contents
Why does my TCL Roku TV have a frozen screen?
You might have noticed that the TCL Roku TV has frozen at one point or another. The freezing can be sudden and occur without any warning signs.
What you need to know about this issue is that there is a direct correlation between screen freezing and your internet connection.
One of the most common reasons why this happens is that your internet connection is weak. This means that your internet is either not strong enough to support the streaming of high-quality videos or it is overloaded and unable to deliver the necessary data.
Another likely cause is a power malfunction. There are occasions when the power supply goes down and the TV goes into a state of hibernation.
In addition, a frozen TV might also be the result of overheating. This is because the TV may not be able to keep up with the demand of processing power and the system overheats.
How to fix the TCL Roku TV keeps freezing issue?
Every problem somehow has a solution and this is no different. To resume viewing your Roku TV, use the guidelines here to fix the annoying issue;
1. Power cycle the TV
This is the first and most imperative thing you should think of doing. The TV will not respond to the commands you give it if it is frozen. But a power cycle will work to discharge it and let it reboot.
Power cycle the TV by unplugging it from the power source and holding down the power button for about 20 seconds. Release the button and let it sit for a few minutes.
By now the TV should have discharged and cleared any power malfunctions. Connect it back to the power source and try again.
2. Update your TV
Most of us barely remember to update the TV firmware. But it is important to update the firmware since it will improve your TVโs performance.
While the updates might happen automatically, sometimes it fails and you have to do it manually. Keep in mind, an outdated firmware will not only cause freezing issues on your TV but trigger a range of other malfunctions. Always check for updates on your TCL Roku TV and update if a brand new firmware version is available.
3. Check on cable connections
Sometimes the frozen screen issue isnโt related to the TV. If thatโs so, pay close attention to the power adapter as well as HDMI connections. Start by disconnecting all the cable connections in the setup. After that, plug them securely into the respective ports. You might want to replace the cables that are not working properly or seem damaged.
4. Clear your TV cache
Cache tends to build up quickly and in no time, it can become a major hindrance. Typically, the cache is used to store the information you need for faster access.
For instance, the information needed for fast loading of websites. If you have a fast internet connection but the TV keeps on freezing, you should look into clearing the cache. It might be clogging up the TVโs hardware to the point that it cannot operate properly.
5. Factory reset the TV
This is the last resort for many and it is not advised to try this unless you are sure that there is something wrong with the TV. It will delete all the temporary settings and applications on your TV and revert it to default.
This can be risky if you have a lot of data stored on your TCL Roku TV. If you are sure that the TV isnโt responding to anything youโve tried, execute this last step. Just go to the settings tab, Advanced System Settings, and tap on Factory reset.
Conclusion
The above steps are designed to help you fix the TCL Roku TV freezing issue. If your TV is still not responding, it might be time to contact TCL support.
They will recommend a dedicated technician to visit your home and check the TV for any hardware or software issues. In the meanwhile, you can try the various troubleshooting steps above to resolve the issue.
FAQs
Why is my TCL Roku freezing?
One of the possible causes of a TCL Roku TV freezing is the wrong firmware. Your TV might be having some issues with the latest firmware. Always check if your TV is on the latest firmware version. If the problem persists, try updating the firmware.
How do I unfreeze a TCL Roku TV?
Sometimes what you need to do is the factory reset the TV to unfreeze it. But before resorting to extreme measures, start with a power cycle and a reboot.
This will clear out any temporary settings on your TV that can potentially cause such hitches.
Is there a reset button on a TCL Roku TV?
Yes, the reset button is often located at the back of the TV.
