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For more about the Arris tm1602 Spectrum, read this article. For those who are currently making use of Arris TM1602, you will agree with me that the device is reliable.
Spectrum has been rated as one of the top companies when it comes to product reliability. Despite all these, tech companies have something in common There will always be a potential error no matter the type of device.
So, if you are currently having an issue with your Arris TM1602, a guide on how to resolve this will be addressed in this article.
The error can be fixed from the comfort of your home. Though this might give you cause to worry but try as much as you cannot be concerned because it is not that complicated.
Table of Contents
Causes of Arris TM1602 Error
The flashing lights which can be seen in front of your Arris TM1602 are referred to as DS/US lights. The responsibility is to always inform you of the status of both the downstream and upstream. In other words, you will understand how good your internet is performing.
The challenging thing is that Arris TM1602 has numerous LEDs which perform different functions. However, a better understanding of them will clear out any confusion.
For instance, when you see a blue light on your modem, it indicates that there is a connection issue. By all indications, it means that you are receiving a weak signal.
The green light on the Arris TM1602 itโs nothing to worry about. It means that your modem is currently updating its software. Whenever you notice this, you just need to be patient and allow it to complete.
When the US/DS lights continue to flash, it might imply a different thing. Your modem might not be performing optimally may be due to the power supply. Sometimes it might imply that there is it is specific defects with your modem.
Without you knowing the cable and connexion might get damaged or loose, hence causing your signal unable to make your connection. Sometimes the issue might not be from your end.
This normally happens during power outages from your internet service provider. During this time, US/DS lights will be triggered. If for some reason your splitter gets damaged, it will be difficult to supply a reliable Internet connection, hence prompting the lights to blink.
Fixing the flashing Lights on my Arris TM1602
1. Check the entire connections and cables
In a situation where you keep experiencing persistent flashing and poor internet connection, the first thing to do is to inspect the entire hardware system most importantly the cables and connections.
You need to ensure that all the connections are properly plugged, and are tight to the port. for some reason, if they get loose, it means that they will be able to carry an adequate signal to your device.
Itโs not complicated simply have a good look and so no cable is damaged. Do well to also strengthen any bent cables.
2. Confirm if there is an outage in your area
As stated earlier, most times the problem may not be from your end, the internet service provider might have scheduled an outage in your area to rectify their services.
if this is the case there is nothing you can do other than to be patient until the procedure is over. Be informed that there is nothing wrong with your modem.
To do this navigate to the official website of the spectrum and search if there is an announcement concerning the outage. Alternatively, you can put a call across to their customer service team to find out.
3.ย Confirm of the Modem Power Supply is Okay
If so far, none of the above-mentioned methods was able to give a positive result, thereโs every tendency your modem may be experiencing power supply problems.
What to do at this point is to remove the power supply to your modem, wait for a couple of seconds before plugging it back. This will give it ample time to cool down. Most times this might just be what is wrong with your network.
4. Confirm if your Splitters are damaged
The next thing to try is to check your splitters by removing them from the setup and connecting it to the modem directly. If this solves the problem, it then means that the problem is with your splitter and not the modem. in that case, it will be easier for you to replace.
In Conclusion
If at this point you have tried all the above-suggested troubleshooting methods and none worked, at this point you need to reach out to a Spectrum professional for further explanation. The good thing is that their customer service team is reliable, and they can help you figure out the problem.
Frequently Asked Questions
What is the speed of Arris TM1602?
The speed is 960Mbps. With this, cable operators find it easier to maintain a competitive position against fiber and VDSL directly to home services as they offer data services that will be as high as 960Mbps.
Are Arris modems compatible with Spectrum?
It works perfectly with Spectrumโs internet plan. This is because of its DOCSIS 3.1 cable modem which has a speed of 2000 Mbps.
Is there a battery in Arris tm1602?
A CAT5e cable is needed for gigabit Ethernet. On the other hand, TM1602G Modem is compatible with a Lithium-Ion backup battery which provides good backup.
