If you haven’t heard about at&t before, then you are in luck because this article can tell you a thing or two about them. First off, at&t manages quite a huge network of services, providing customers with a wide range of products including internet services, home phone service, wireless internet service and even cable Tv. However, these services have their drawbacks when they are in use.
The major problems encountered by people using at&t services are outages. Several outages exist when it comes to AT&T services and all of which are caused by varying or similar factors. These outages can be a real pain in the ass, especially during the times when you know you need their services. Examples of these outages are;
Types of outage
1. Internet Outages
An Internet outage which is sometimes called an internet blackout can occur at any time and any day. There are several factors responsible for an internet outage, some of which includes censorship, cyberattacks, disasters, police or security services actions and sometimes a human error. Areas in a state or city that has poorly developed infrastructures for the use of the internet are most prone to these internet outages.
Aside from disasters like earthquakes and tsunamis, human errors and manipulations can also be a major cause of internet outages. Also, irregularities in the cable system used in submarine communications can cause internet blackouts and power outages in areas with large populations and high internet connections.
2. Cable TV Outages
Unlike other forms of television programming, cable TV works by the transmission of radio waves/frequency via coaxial cables. This form is the transmission is now completely different in most recent forms of technology. Instead of the use of coaxial cables, fibre-optic cables are now used to deliver this form of television programming through light impulses.
When it comes to cable TV outage, anything can be the cause, as long as that factor in question alters the system that generates the signal needed for your cable television. These factors could be car accidents on telephone poles or even disasters like a storm.
3. Cell Outages
In its simple terms, cell outages refer to a complete or partial loss of cell phone signals. A lot of factors can cause cell outages and depend on these factors, cell outages can either be a partial or a total loss of mobile signals.
These signals are usually transmitted from a cellular network to mobile phone. Its strength is measured in dBm. Such factors that can impede cell signals and thus cause a cellular blackout or outage includes nearness to cell phone tower, trees and tall buildings can also cause signal interference, underground areas like tunnels and subways, and destruction of cell towers also affect signal strength.
4. Wireless Internet Outages
As humans, there are two ways one can connect to the internet. They are; wired connection and wireless connection. Wireless connection to the internet makes use of radio waves instead of the use of wires to connect one’s device to the internet. It’s really simple and easy to get access to the internet these days via a wireless connection. AT&T, Verizon, T-Mobile, Boingo, Clearwire and many ISPs provide users access to the internet via a wireless connection.
There are a lot of factors that can cause wireless connection outages, including; network congestion, a failed link to service providers, the difference in internet speeds received from ISPs, device failure and human errors.
How to reach customer support for all services?
If you are a regular customer with at&t services and you have some complaints about some of their products, you can contact them via the following ways;
If you have troubleshooting issues, do the following
- You can use the Troubleshoot and Resolve tool in myAT&T app on your smartphone
- You can log on to the website http://ufix.att.com preferably with a laptop or a computer and use the troubleshooting and resolution tool.
- You can reach customer support or AT&T technical support on this number 800-288-2020.
- You can state your complaints by sending a Private Message to @ATTU-verseCare.
If this still doesn’t help you, why not reach customer service directly from your home.
|Service||Phone number||Operation hours|
|Bill & account||800.288.2020||Monday – Friday, 8a.m. – 7 p.m. local time|
Saturday, 8a.m. – 5 p.m. local time
|Technical support||800.288.2020||24 hours in a day and 7 days a week.|
Other contact options
|Service||Contact information||Operation hours|
|New service||866.861.6075||Monday – Friday, 8 a.m. – 10 p.m. ET|
Saturday & Sunday, 8 a.m. – 5 p.m. ET
|ConnecTech paid TS||866.294.3464||Every day, 8 a.m. – 11 p.m. ET|
|Disability resources||TTY 800.651.5111|
|Monday – Friday, 10 a.m. – 10 p.m. ET|
Saturday, 11 a.m. – 7:45 p.m. ET
How To Talk to a real person at AT&T
Here is a step by step guide
- Dial AT&T’s service number at 1-800-331-0500.
- When you get a notification form the automated system that your call will be recorded, press zero in the keypad. Don’t be too hasty with this. Press zero when you are prompted to do this because trust me, you’ll regret it.
- The next step is to press zero again when you are asked if the number you are calling with is the one registered to your account.
- Then, you will still have to press zero again if the automated system asks you about what service you are calling about.
- Then hold on for your call to go through to a human operator. When it does, then you can lay your complaints.
Things you need before you call customer service
First off before contacting customer support, you must have an issue to report. You can get in touch with at&t customer support with the procedures I mentioned earlier. The major thing you might need is your account number so that they can confirm if you are a customer with them. Also, if you want to dial their number, you should use the number registered to your account. The next step is to follow the procedures listed/stated by the automated system regarding what aspect of their services you want to complain about. It’s that simple.
How to troubleshoot your AT&T internet on your own?
If you are having problems with your AT&T High-Speed Internet connection, then try the following troubleshooting steps and see if works;
- Check the taskbar of your laptop or desktop and see what the modem status says.
- Ensure that the telephone line and your DSL modem are properly connected via the telephone jack or the ADSL HPN.
- Ensure all filters are properly connected/installed on the respective telephone Jacks of your device.
- Disconnect all DSL modems from a surge protector.
- Turn off or shut down your computer or desktop
- Disconnect the telephone line from the DSL modem.
- After disconnecting it, wait for at least two minutes
- Then connect the telephone line and the DSL modem and then turn on your PC or desktop and wait for two minutes.
- Try to reconnect your computer again.
If this doesn’t work, then contact at&t customer support.
How to Troubleshoot your AT&T Cable TV devices on your own?
If you are experiencing the “No Signal” problem that usually comes with installing a cable TV, don’t fret. Try these troubleshooting solutions on your own.
Firstly, the “no signal” error message will show as a result of one of the following reasons
- The cable box is off or has no power supply
- The video cable is not properly connected. It’s what connects the cable box and your TV.
- The TV is not on the right input channel.
For the first scenario, solving this problem is simple and basic. All you need to do is make sure the cable box has electricity and it’s ON. You can turn the cable box ON by simply pushing the power button.
For the second reason, you need to figure out which of the cables you are using, and which one connects the cable box to the TV. Most cable TV providers usually give their customers access to a step by step guide on the kind of cable they are supposed to use and how they can connect it to their cable box. In your case, once you’ve got that part down, all you need to do is connect your TV and the cable box with the recommended cable and you are good to go.
Issue number 3 is where it gets a little complicated for most people. First off, keep in mind that each plug at the back of your TV has a channel that it tunes in to, and this is completely different from the normal TV channels that come with your TV. To switch from one input channel to another, you will need the remote control device that came along with your TV when you bought it.
Then, look for a button (on the remote) that says input or source or TV/video. If you press that button, a list of options of various input channels should appear on your TV screen. Here is what I mean;
- Video 1, 2, & 3 (RCA Cables)
- Component 1, 2, & 3
- HDMI 1, 2, & 3
- RGB (Computers)
- PC (Computers)
- Game (XBOX, PS3, WII)
- Cable—the coaxial cable on the wall is the subject here
- TV— the antenna plug which is connected to an antenna on your roof is the subject here.
Once you see this, then connect your TV to your cable box using the right cable and select the appropriate channel. You can use the navigational arrows/buttons on your remote to this or you can change the channel directly on you TV if it allows that option.
List Top 6 Reasons for Outages
Like I said earlier, several factors can be responsible for an outage and depending on these factors, the outage can either be severe or mild. With that said, here are six common causes of outages in an area;
- High demand in Power supply
- Excavation digging
- Equipment failure.
Frequently Asked Questions About Outages
What is the best way to report my outage?
For a quick and fast response to an outage which you have experienced, quickly dial the customer service number your company provides and ask to speak to a human operator.
What is the cause of my outage?
If you want to know what might have caused an outage in your area, then visit the outage centre. It’s pretty easy to do. Just click on the helmet icon on your map after locating your outage and all available information about your outage will be displayed.
Why isn’t my outage appearing on the outage map?
This will most likely happen if your outage has not to be reported. You can report your outage at dialling customer support or reporting via their website.
If you are experiencing a AT&T outage then this article says it all about outages but as a closing remark, whenever you experience an outage in your home or neighbourhood, be sure to do the needful and report it if you know that you can’t fix it on your own.