Skip to content 
T-Mobile has been rated as the company with one of the fastest-growing mobile networks in the United States. This is because theyโve continued to advance their technology and as well improve their coverage.
Though this has not stopped outages from happening because it can result from even a DNS issue routing from web traffic to a phone setting that needs to be upgraded or even local tower failure.
In case youโre experiencing issues with your Metro PCS, in this write-up, youโll get to understand how to check if something is wrong with the network.
In the United States, T-Mobile is among the fastest-growing network because of its advanced technology but that does not mean that outages do not still happen.
Outages can be triggered by something like a DNS error, outdated phone setting, or local tower failure. Once youโre experiencing issues with your MetroPCS network, follow the guide below to know when an issue has occurred.
Table of Contents
How to check if there are network errors?
Cross-check the settings of your device
When you start noticing an issue with your MetroPCS device and considering customer support, you should first check the settings on your phone. It might be responsible for the issue. Do the following;
- Check if the aeroplane mode or data roaming is mistakenly turned on, then turn it off. In your network settings, make sure the network mode is on auto.
- Cellular data must be enabled.
- Turn off the device, then wait for few minutes before turning it on again.
- Check if your SIM card is loose, then position it properly and tighten it up.
- Check for the latest update as you reset the network settings.
Note:
When there is something wrong with the network, itโs easier for subscribers to point accusing fingers at their carrier without trying to find out first if the problem is from them.For instance, your airplane mood might be on mistakenly. So, itโs advisable to check if itโs something you can fix.
Try using Wi-Fi Calling
While your call is unable to go through, your Wi-Fi can serve as a great stopgap that will keep you connected until the network finally comes online.
In case itโs not enabled on your phone, do so. Normally, you should be able to make use of it even when there is no 4G/5G connection.
In addition, Wi-Fi calling helps when youโre within an area with a bad network or when one of the towers has an issue. However, when there is a total outage, youโll be unable to use the Wi-Fi.
Check the T-Mobile/MetroPCS coverage map if youโre in a new place
Over the years, T-Mobile has continued to advance its network itโs now reliable but that does not mean there are still no gaps.
If youโre traveling to a new area and youโre experiencing slower data speed, quickly pull up the coverage map to ascertain if youโre meant to receive data in that location.
Navigate around the map by zooming in and out to see the coverage in your area. Alternatively, you can search using the zip code, address, or city name.
Check T-Mobile/MetroPCS outage network report
When youโre within the ideal coverage area and still experiencing issues, there might be an outage. In this situation, use Downdetector to track outage reports across the entire country.
The website is reliable and at a glance, youโll get to see any outage. It makes use of a heatmap to indicate areas with issues.
In short, you need to bookmark it once youโre using Metro PCS. Alternatively, you can also click โI have a problem with T-Mobileโ and it will be reported. The status page of T-mobile.com (www.downforeveryoneorjustme.com) is another quick place you can check.
Search Twitter For a possible outage report
Check your Twitter timestamps. It will be indicated if others are also experiencing the same problem.
Check the Facebook page of Metro PCS and T-Mobile
Normally the page is updated every hour with a list of areas with outages and other localized issues.
Other things you can do;
- Check the status of your account at T-Mobile/my account.
- Most times your phone might lose connection and simply needs a restart.
- Check the copper plating of your SIM. Reach out to Metro PCS if you notice anything odd.
In Conclusion
Whenever youโre experiencing issues with your MetroPCS, endeavor to make sure your phone settings are right, check whether youโre still within a specified coverage, and check for any reported outage in your area.
After trying all these and youโre still struggling with network issues, reach out to the customer service of MetroPCS. Simply call the toll-free at 1-877-746-0909 or dial 611 from a T-Mobile phone.
Their agents are available 24/7 and will suggest other possible troubleshooting techniques that can improve the network.
Frequently Asked Questions
My Metro PCS data suddenly stopped working, what should I do?
You need to check the APN on MetroPCS. The wrong APN normally results in MMS/data issues. Try changing it by; navigating to settings >>> More >>> Mobile Networks >>> Access Point Names >>>> Menu.
How can I refresh the network of my Metro PCS?
Navigate to settings >>> More >>> Mobile Networks >>> Access Point Names >>>> Menu. Tap the plus (+) sign to create a new APN and name it MetroPCS or anything you feel like.
What normally leads to Metro PCS outage?
As little as DNS error can cause an outage. Also, failure in any fiber circuit or congestion of 2G and 3G networks
ย
