Finally, you’ve concluded to cancel your subscription with Comcast with a valid reason. Well, there is no need to be worried, you can cancel Comcast anytime without actually waiting for several hours. No matter your technical basis, this write-up will provide the essential guide for cancelling this service.
Here’s How To Cancel Comcast & Save Money
When figuring out how to cancel your Comcast, there are a lot of details you might want to consider but here is a quick and easy guide, here it goes:
1. Reach out to Comcast Retention Support at 1-800-XFINITY
Speaking to the retention department is the first step in the process of cancelling your Comcast internet. You can either call any of these numbers 1-800-COMCAST or 1-800-XFINITY which can be gotten on top of your payment bill. Most times, their menu might be confusing; for instance, their technical support or billing desk might pick the call, but you need to keep calm and remain focus on what you intend to do. Just remember to mention “cancel service” so you can be transferred to the appropriate desk that will attend to you if nobody else among the representative will be of help to you.
2. Decide on what to explain as the main reason for the cancellation.
It’s necessary to have an excuse in mind why you want to cancel your Comcast service. For instance, you can tell inform the representative that you’re moving to a non-Comcast area or moving out of the country. The truth is that if you inform Comcast, you’re relocating to somewhere they don’t have coverage, at no point will they fight you. So feel free to make up whatever you want.
3. Stay friendly on the phone but remain firm.
It’s normal for the representative to try to persuade you against your wish to remain with Comcast. In fact, at some point, they’ll even offer you a juicy deal or an incentive such as free internet upgrade, home phone etc. So expect all sort of trick from them, but you need to remain firm and focus on the main reason why you called them. Respectfully and confidently inform you’ve decided to cancel, but don’t forget to be friendly about it.
The truth is that the Comcast representative that will attend to you holds your fate in their hands. This means that they can shut you off too early, but you’ll still be charged your request is fully processed. But if you play your card well, the cancellation request can be setup immediately, and boxes will be sent for you to return the equipment in your possession. In other words, please don’t be rude so they won’t complicate your life.
4. Returning your Comcast Equipment without any unreturned equipment fees accrued to it.
Returning your Comcast equipment remains one of the significant challenge subscriber’s face during cancellation of their service. Usually, you’ll likely be charged a fee if you return a device not the way they want. So this unreturned fee is significant. In fact, at some point, they even prefer to charge you then want their equipment back.
What you need to do – Inquire from Comcast which equipment(s) you owe them and their serial numbers. This is important because sometimes you might have forgotten that extra service you were signed up to and the equipment sent to your address. You need this list so you can adequately document and get everything ready. This equipment can be returned in three ways; at a Comcast store, in a prepaid box or at a UPS store. Ensure you take pictures of what you returned with their receipts for evidence. You need to have a record of everything. There’s a tendency that they might mess something up, and the only way to of this contest is evidence. Insist for emails regarding the cancellation, get them to assign a tracking number to you, have any staff at the Comcast store give you their ID number. The more evidence you’ve in your possession, the better.
5. Ensure you get back to them to confirm the cancellation.
That is the final step: You must call back to confirm everything went through appropriately which is the most crucial part of cancelling any Comcast service. Once the entire transaction has been completed, reach out to them again and verify the status of your account. For instance, you can ask them the following questions;
- Ask them if there is any equipment yet to be returned
- Ask them if there is any unpaid balance
- Ask them if your service is entirely cancelled
If you aren’t told anything, then get them to finalize everything and then call back again to reconfirm. If you’re just cancelling phone service or TV or, but still intend to keep the internet, there is every tendency you won’t be given a good deal on the first call. You’ll be informed you can only get a discount by keeping back the TV subscription. If you call back after 30 calendar days, all of a sudden you’ll be presented with all sorts of new deals. Plus, you might find out your initial cancellation request was not honoured. Always call Comcast network back to double-check, this can’t be overemphasized.
It might not be easy to cut the cord at first, but if you follow these steps as outlined, you’ll undoubtedly be set. Call retention, give a valid reason for your cancellation, stay firm throughout the conversation and be friendly, return all the equipment in your possession, and finally double-check the whole thing. If you judiciously do all these, you’re sure of getting out of the clutches.
FREQUENTLY ASKED QUESTIONS
I’m looking to cancel my Comcast account. How do I go about it?
- Contact customer support to guide you through the process.
- You can chat with them online.
- Pay a visit to any local Comcast Store.
- Appropriately fill a simple cancellation form. Mail a cancellation request, including your first and last name, account number, service address, and phone number to Comcast.
I’m I free to cancel my Comcast at any given time?
Well, don’t be afraid. Comcast subscription can be cancelled anytime. Whether you’re technically cancelling Comcast, you can cancel it today without waiting on call hold for several hours.
At what location do I return the Comcast equipment in my possession?
Comcast Service Center is your best bet. When these equipment have been received, it will be removed from your account immediately. Ensure you’re provided with a receipt at the store for confirmation.
How many days do I have to return Comcast equipment?
You have a maximum of 14 days from the day when your device was purchased from any retail store or shipped to initiate a return.