Windstream Holdings is popularly known as Windstream Communications, which is an internet service provider that provides phone, broadband, and TV services to its subscribers. As of 2020, their services span across 21 states with lots of customers. Nevertheless, not all of these are pleased with their service. Majority of customers seems to frequently report about hidden fees, customer service issues, and also technical difficulties.
So you’ve had Windstream services for a couple of months, and it’s been one challenge to another. Now you’ve concluded to cancel your service, then keep on reading. We’ve discovered how to cut ties with Windstream successfully. By playing your part well, you’ll be able to cancel your Windstream service without any hindrance.
FOLLOW THESE STEPS TO CANCEL YOUR WINDSTREAM SERVICE
There are four simple steps to follow to actualize these. They’re as follows;
1. Reach out to Windstream’s Retention Department.
Before you put a call across to them, it’s essential to have a piece of relevant information that will be a yardstick to access the account. This stage is critical because it can be used to negotiate a better deal so you must be aware of all the latest information you can use to your advantage. When you feel you’re ready, call 1-800-347-1991.
When they pick, be specific and request to be transferred to the retention department or you’ll be sent to another department. This is where the call gets more precarious because whatever you say will make or mar the entire process. This department is well known always to put up a fight which means you’ve to do everything to own the conversation from start to finish. Just be yourself and be friendly, so to better your chances of successfully cancelling your service.
2. Ensure you’ve Unquestionable Excuse.
The truth is that no matter how reasonable our reasons might be wanting to end your service with Windstream, there is every tendency that the retention department will reject it. In most cases, you’ll be transferred to the sales representative who will woo you with discount products. Some excuses you can think-of include these but not limited to;
- I’m making plans to relocating out of the country
- Windstream coverage is not available in my new location.
- I do not know what my future address will likely be.
In the past, the moving excuse has always been the most successful, according to some customers. But you should still be wary of using this excuse because they can offer to transfer your service to your new address once it’s within their coverage zone. To avoid this, make sure the area you’re relocating to is out of their reach. Regardless, you might still be induced with more offers as a new agreement for a lower price to trick you into a new contract. Be firm with your reasons and nicely decline any offers
3. Scheduled time to Return Equipment.
Most of the clients are making use of the Wireless Gateway by Windstream which comprises of router and modem which are obviously rented. However, at the time of cancellation, you’re expected to return it, or you’ll be charged with further added fees. Once you return the equipment, carefully document the receipt handed over to you in case further clarification is needed.
4. Call again to reconfirm your Cancellation
This is another crucial stage. You need to reach out again after the first call to be sure they actually cancelled your service. Ask them to check if you’re still owing any fees or even have equipment yet to be returned. This due diligence will save you from receiving any surprise fees that might lead to further rectifying more issues in your account. You can repeat this step until they finally cancel the service.
How To Avoid Paying Termination Fees When Cancelling Windstream
Windstream does not have a specific contract for its customers but be aware you’re expected to pay for early termination fee for wanting to cancel your service. Apart from that, there are also other charges you might likely pay for cancelling your service.
Pre-Installation Charges – According to the terms and conditions of Windstream, a customer is expected to pay a pre-installation fee if the agreement is terminated before installation. This fee is comparable to three months of regular charges which the customer would’ve paid if the service continued. So endeavor to avoid doing this whenever you’re cancelling.
Unreturned Equipment Fees – You’re also expected to return any equipment in your possession that belongs to Windstream such as modems, routers or any digital receiver given to you at the time of installation. The unique thing about Windstream is that they’ll come and collect with 30 days, unlike other service providers. When the customer does not make this return, it attracts a full payment of the equipment. You must confirm an immediate retrieval of any equipment in your possession to avoid any additional fee. You can also return it yourself to any nearby office.
How you’ve known how to cancel your Windstream service. It’s important you carefully check out the instructions above. Don’t give up if the representative that picked your call says no the first time around. If you’ve a decent history with Windstream, use that to your advantage. Remind them that since you subscribed to their service, you’ve always been a faithful customer by prompt payment of your bills, etc.
FREQUENTLY ASKED QUESTIONS
Can I retain my Windstream email address?
Windstream does not set a limit on what email address you can use. If you’ve already had an email address, continue with it. However, they provide free windstream.net email address to customers that need them.
Does Windstream need a contract?
No. Windstream does not expect you to sign a contract to use their service. Though for some service like DISH, a subscriber will be held accountable with the terms and conditions.
What’s the easy way to return my Windstream modem?
To effectively return your Windstream equipment in your possession, reach out to the customer service representative at 1-800-347-1991.
What’s the cost of cancelling Windstream?
At the point of cancellation. Windstream does not necessarily charge a termination fee unless you default in any of their terms and conditions.