FreedomPop is a wireless internet provider company founded by Sesar and Stephen Stokols in 2011. The company headquarters is located in Los Angeles, California, where they deliver mobile virtual network and wireless internet services. Aside from the United States, FreedomPop services are extended to Mexico, the United Kingdom and Spain. Some of the services they provide are as follows; IP mobile services, data, text, and VOIP. They also sell tablets, mobile phones, and broadband devices that can be used together with their services.
If you’ve been thinking about how to terminate your FreedomPop app this write-up will be helpful to you. This write-up will serve as a guide to successfully complete the process of cancelling your FreedomPop. There are several ways a subscriber can get help, one of which is to use their support page that has some answers to many questions asked by different customers. Subscribers can also directly contact customer service via their toll-free number or by email.
Before You Cancel Your FreedomPop Account
There are certain things you should be aware of if you’re considering cancelling your FreedomPop account.
- It’s necessary to transfer your FreedomPop Number before cancelling your service.
- When the cancellation is made, you can’t access your account on FreedomPop again.
If you succeed in cancelling your FreedomPop account, transferring your to other service providers will be difficult. So before continuing this process, ensure you totally transfer your number has already been transferred before finally cancelling the services.
Ways To Cancel FreedomPop
You can actually cancel your FreedomPop services in two major ways; manually cancellation of your account to deactivate FreedomPop sim card. The second option is to reach out to support department and directly request to cancel your services.
Steps to Cancel FreedomPop Account
Below is a step by step guide that you need to carefully follow to cancel your service in a sailing way successfully.
- First, you must log in into your FreedomPop Account.
- Look at the top right corner exactly where your name is written, click on the setting icon.
- Next is to open the account status, which can be seen at the bottom of the list.
- From there you can easily tap on the cancel button to deactivate your FreedomPop service.
CANCEL THROUGH THE FREEDOMPOP CUSTOMER SERVICE.
The customer service representative is always there to assist you to cancel or even deactivate your sim card. So you need to reach out to them through the phone number (888) 743-8107). When you dial the given number, you can then follow these steps;
- After dialing the number, press 1 to switch to self-help.
- Next key in the phone number of the account you want to cancel
- Now press 3 for the cancellation to be effected.
Will I Be Charged After Cancelling Your FreedomPop Account
It is clearly stated in FreedomPop’s terms of service, that when a customer cancels or even downgrade their subscriptions before the expiration of their agreement, the customer is not entitled to any refund. Furthermore, the company states that an administrative fee can also be charged together with any accrued applicable taxes. Aside from that, the company’s equipment and payment Terms also indicates that customers that subscribe to any of their service plans will be accountable for all the applicable fees.
How To Get A Refund From Freedom Services
As stated in the terms and conditions, any customer can get a refund in the case of an incorrectly paid amount only when they’ve not used the service which was paid for. Also you can get a refund on any FreedomPop equipment. To get this, the customer must immediately fill the return material authorization (RMA) with the first 14 calendar days after the RMA has been issued. Note, the refund will go directly go to the person whose full name appeared on the receipt. In addition, a refund is also applicable to leased equipment. When you’re not entitled to any refund is only if you cancel any service.
This concludes the steps on how to cancel your FreedomPop consumer services. If you still have more enquires regarding the terms and conditions, reach out to the customer support on 1 (888) 743-8107. Alternatively, you can write to the company at FreedomPop, 1100 Glendon Ave. Suite 700, Los Angeles, CA 90024.
FREQUENTLY ASKED QUESTIONS
Do you think FreedomPop is any good?
You might wish to know that FreedomPop has pricing that is unbeatable but just that their plans is suitable to customers that require fewer data. In other words, if you’re not always on Wi-Fi, then you’ll certainly enjoy it. With their Wi-Fi, you can do anything, including making calls.
Which of the service does FreedomPop use?
Because FreedomPop is still new in the game, they had to rely on existing service providers to thrive. So they make use of Sprint Towers to make sure they get wide coverage.
Is FreedomPop still free?
You can get a top brand with like iPhone, Samsung, ZTE, HTC, Nexus and many more. Even if you already had a cellphone plan you’re using, you can still switch and enjoy their free plan a bit before the contract slips away.
Why do I still get charged on the FreedomPop Free Plan?
Even when you’re signed to a free plan, you can still get charged by FreedomPop. This is clearly stated in their support pages. For instance, you can be charged at the end of your free trial subscription. These free trials are just an offer which is different from free subscription. You may want to know that the free trials duration is just one month, after which you’ll be charged if you didn’t cancel your service.
Furthermore, from the terms and conditions, customers will be charged a $0.01 maintenance fee to keep their accounts active. Also, when a customer surpasses, or even draw near to surpassing their data limit, you’ll charge $20.00, which is a top-up fee.