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Slow GCI Internet 7 Troubleshooting Options

Slow GCI Internet – 7 Step Troubleshooting Guide 2021

Slow GCI Internet and how to rectify it will be the focus of this write-up.

In Alaska, GCI is well known as one of the popular companies that offer internet connection services.

Since it was established, they’ve been efficient when it comes to the provision of both wired & Wi-Fi connection, TV services, and phone services to the residence of Alaska.

However, in recent times, subscribers have complained about the GCI internet slow. Most users are quite familiar with slow internet speed.

Constant slowdowns when using the internet are frustrating. Most users can attest to this fact. In this write-up, we’ll outline some doable troubleshooting solutions that are effective in improving your GCI internet speed.

Before now, you must have known some factors that affect the speed of internet connection. Some of them can be as a result of usage of obsolete devices, poor layout of connected devices, etc.

Gross Communication Income (GCI)

As stated earlier, GCI offers internet services, Wi-Fi Gateways, and television sets to individuals and even large-scale business owners.

Though it’s among the oldest, it remains the most trusted if you interview the residence of Alaska.

GCI Speed Test Results Explained

For those who don’t know, the GCI Speed Test showcased on the screen comprises four major components i.e., download speed, ping speed, upload speed, and jitter speed. Let us outline what they signify.

Download Test

The download test is measured in Mbps. This informs you how fast your device downloads any content from the internet.

When the result indicates the download speed is not fast or good enough to stream videos, play games, etc., this is an indication that your internet speed is slow.

Upload Test

This is as well measured in Mbps and it informs you about the speed at your device uploads files like photos, videos, etc., to the internet

Ping Test

This indicates the delay your data encounters before getting to its destination and it’s measured in milliseconds.

Overall, any latency below 100ms is regarded to be good. However, 200ms is not advisable because it will make your internet to be slower. Meaning you’re likely to encounter interruptions during your internet activities.

Jitter Test

Jitter is also measured in milliseconds and it indicates the delay in the time it takes your data to travel to its destination.

100ms latency is considered to be good but 200ms isn’t good because it can make your internet connection slow down.

Furthermore, it tends to cause disruptions when you’re engaged in things like video chatting.

How to troubleshoot GCI internet slow?

Poor Wi-Fi connection can cause slow speeds and consistent buffering.

You can improve the speed by doing the following;

1. Execute A Speed Test

This is the first thing that will help you have a better understanding of your internet. This can be done by first navigating to

You need to disconnect other connected devices before you start. The result will be displayed also immediately. If you notice any discrepancies, contact your ISP.

2. Restart your Wi-Fi Router

The GCI Gateway router might be the culprit. So, try and give your router a smart push. Disconnect it and be patient before connecting it back. The speed should improve.

3. Change the position of your Wi-Fi Router

When it’s not properly located, it can affect the internet speed. This happens because it starts creating glitches in the network. It’s advisable to position it on a high platform so the signals can be evenly spread.

4. The GCI Wi-Fi Gateway Router and your device must be close

When you notice slow internet, you need to shift your device closer to the GCI Gateway router. Long distances between these devices cannot generate optimum signal strength. This is one of the most effective methods.

5. Change your device when Outdated

You might not realize this but once your device gets outdated, it can result in complications. If the current device you’re using is older than 802.11 standards, you need to change it to a newer version.

6. Power Cycle your Device

Simply turn it off, then wait for a couple of minutes before turning it back on. Navigate to various web pages and confirm if the speed has actually improved. This is one of the solutions that can give you excessive speed.

7. Remove any Interference

Things such as concrete surfaces can cause interference when you place your GCI Wi-Fi router close to it.

It’s important to keep your devices away from such to ensure the signals will be distrusted around evenly.

In Conclusion

GCI has continued to offer the services to its subscribers through minor issues. Simply follow the troubleshooting steps outlined above to improve the speed of your GCI internet.

However, in a situation where none of them worked for you, you can contact the customer representatives.

Frequently Asked Questions

What makes my GCI Internet to be slow?

When your GCI Wi-Fi router is positioned closer to concrete surfaces, it will weaken the signal strength.

To avoid this, keep it away from glass, walls, etc. By doing this, the signal will be able to circulate the house at an improved speed.

What is the download speed of GCI?

GCI plans start at 5 Mbps (upload) and 100 Mbps (download). You’ll experience a basic level service of 2 Mbps (upload) and 10 Mbps (download) when you go beyond the billing period.

My GCI Wi-Fi stopped working?

One of the causes might be that the device is not switching properly between 2.4 GHz and 5 GHz networks especially if the Band Steering is in use.

It can also be that the switching is much because it’s not within the coverage area. In addition, obsolete devices can cause network issues. Update and Upgrade immediately.


Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you

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