If you have experienced multiple service dropouts then there is something you should know about the Cox outage reimbursement program that will be explained in this write-up.
When it comes to popular network services in the United States, Cox communication is top among the list. Their services cut across different home plans such as TV, telephone, and internet services.
There are also smart home safety services. So, if you need a network provider that provides inclusive home plans, COX communications will be an ideal option. Subscribers might not be able to appraise some COX services but they still make up for them in other ways.
In line with this, they implement certain policies that rank them ahead when compared to other service providers. One such unique service is the reimbursement of outages when it’s from their end.
Outage Reimbursement by COX Communications
COX has maintained a great initiative that allows subscribers not to pay for the service they didn’t use. This is a plus to COX because other ISPs tend to cover that such event even occurred, to the extent of refusing to acknowledge it. This is not the situation with COX because you’ll certainly get a refund in such a situation. With this, they’ve been able to retain a good percentage of their subscribers.
What you tend to get as a subscriber
As stated earlier, most companies will fail to acknowledge that such an error occurred to prevent them from reimbursing you. On the other hand, some might offer you a bonus or rebate cards you can’t even use or access. Because you already subscribed to a plan, you end up ignoring it.
The case is different from COX because you’ll be credited for experiencing an outage on Cox services. The credit can be seen on your bill but it’s important to send the error log to confirm. For COX subscribers, interested in knowing how to receive this reimbursement, take note of the following.
Getting a reimbursement on COX outages
The method is simple and straight to the point. First, you need to reach out to COX by calling their toll-free number 401-383-2000. Once you explain your situation, your call will be transferred to the account rep that will determine how long the outage lasted and the days to those needs to be credited. Your bill will be credited accordingly and an adjustment bill will be sent to you upon request. A proof of the outage might be required from you but that’s not usually the case.
In some cases, the device (routers/modems) rented from COX might experience an error log. When you notice this, access the error log, screenshot the days it happened, and mail it to the support department. There is also an option to send the error log to COX directly from your router module. It’s always easy for tech-savvy users to get the logs and send them to COX support.
Eligibility for Reimbursement
Majority of users have been asking how can one be eligible for the COX reimbursements. Well, COX does not have a particular number of days before you can be credited. Once you’ve fulfilled the terms and conditions, you’re qualified for the reimbursements. However, you need to be aware of these;
Outage type – The category of the outage type will be considered before you’ll be credited. By implication, you can only get the credit on your bill when the cause of the outage is from COX. So many things can be the culprit which will result in an outage – routers, wires, cables, modem, settings. When you reach out to them, the issue will be fixed but you won’t be eligible for reimbursements of the above-listed factors that caused your outage. In other words, reimbursements are only paid when COX services were down for certain reasons.
Duration – Unlimited credit reimbursement is offered for outages that date back to two months. If you weren’t aware of the policy and your outage happened months back, you won’t receive any reimbursements. In other words, you can claim reimbursements for only current outages. Just call them and after verification, you’ll be credited.
You might not see this reimbursement policy under your COX contract or anywhere on their web page but the truth is that the policy is real and it’s your right to take advantage of it anything you experience an outage from COX communications. Subscribers are not even allowed to know about this service.
COX outage reimbursement policy has been a good marketing tactic and technique used by the company to retain its subscribers. The truth is that this policy is a fair deal and many consumers are comfortable with it. By implication, as a subscriber, and you’ve experienced outages recently, it’s your obligation to reach out to COX with proof and you’ll get credited after verification.
Frequently asked questions
Is there any reimbursement for an Internet outage?
Subscribers are entitled to reimbursements for the duration of the network outage. Some telcos pay replacement services by giving additional mobile data to replace the period the customer has no internet service.
How can I apply for a refund from Cox?
One of the most effective ways is to reach out to them through their hotline (1-877-206-4210), then ask for a refund. In a situation where the outage lasted for a long time, the technical department does give credit directly. Alternatively, you can also send an email to them via [email protected]
How can I ascertain if there is a Cox outage in my area?
The best way to check this is to login into your account and check if there is an outage notification. Alternatively, you can still make use of the app.