Are you getting error code 721 on DirecTV when trying to stream your favorite channel? Well, this is a fairly common problem encountered by DirecTV subscribers, and in today’s article, we will be providing you with some simple solutions to fix this error code this updated 2024 guide.
Stay with us as we will get to all that in a bit.
Table of Contents
What is error code 721 on DirecTV?
The DirecTV error code 721 means there are possible signal issues between the DirecTV receiver and other incorrectly configured system settings.
Not just that, this error also pops up when the channel you’re trying to stream isn’t included in your preferred DirecTV package.
If you’re getting the error code 721 on DirecTV, it could also mean that your receiver isn’t processing the programming information on your preferred channel.
What triggers DirecTV Error 721?
There are a couple of things that can trigger DirecTV error code 721. In some situations, the issue may be due to bad weather conditions and thunderstorms.
And if that’s the case, there will be no need to reach out to DirecTV customer support as the issue will be automatically sorted when the weather condition improves.
On the other hand, DirecTV error code 721 can be caused due to issues with the Windows registry, failed software installation, accidental change to cable or electric supply, or when the system isn’t shut down properly.
How does error code 721 manifest?
Like other DirecTV error codes, the error code 721 prevents subscribers from enjoying access to certain channels not included in their preferred DirecTV plan. In that case, you’ll get a notification on your screen with the phrase channel not purchased.
But don’t get freaked out as the error can be easily resolved, and you can get back to watching your favorite movies and TV shows once again.
Easy fixes for DirecTV error code 721
There is no doubt that getting error code 721 can be super annoying, especially if you’re looking forward to catching up with new episodes from your favorite shows.
But not to worry, we have put together some simple tips to get this issue sorted out. Read on to find simple fixes for error code 721.
Check channel lineups
In case of error 721 on DirecTV, your system will show these messages;
‘The channel you’re trying to watch is not included in your preferred DirecTV package.’‘
In that case, you have to check the channels in your package before proceeding to fix them.
The error may also pop up because your DirecTV receiver isn’t processing the information for the channel. Should that be the case, you can explore the following steps to get the error sorted out;
- Navigate to your account overview and select my DirecTV
- Select manage my plan.
- Select your preferred option and see the available channel
- If you do not see the error in the list provided, click on add/remove channels. Having done that, select activate now, then choose your preferred channel. It wasn’t so difficult, was it?
Try to refresh your system services
If you have tried the first solution and it didn’t fix DirecTV error 721, you’re welcome to try this option. Refreshing your services has proven to help solve this error. And guess what, it isn’t difficult to execute.
Follow the below steps to have your services refreshed;
- Unplug your DirecTV receiver from the power source
- Wait for 30 minutes
- Plug the receiver back to the power source
- Hit the power button and allow the receiver to reboot fully.
Upgrade your package
One of the major causes of DirecTV error code 721 is attempting to watch a channel that isn’t included in your preferred package.
To fix this error, the smart thing to do is upgrade your package to one that features some of the popular channels you are attempting to watch.
Sure, it may cost you more than you’re already paying for your current DirecTV package, but it gets the problem sorted out.
Call DirecTV assistance
If you don’t want to go through the hassles of sorting this error code yourself, you can simply reach out to DirecTV and inform them that you’re getting the error code 721 when attempting to watch your favorite channel.
Sometimes, they may guide you on the necessary steps to take or arrange a home visit and send a professional to fix everything.
Plus, their customer service team works round the clock, so you’ll not have any issue contacting them.
Frequently Asked Questions
What does error 721 mean on DirecTV?
If you’ve been using DirecTV for some time now, we are sure you must have encountered error 721when attempting to watch some of your favorite channels.
But for those who are new and have no idea, this error message pops up when you’re trying to access a channel that isn’t included in your chosen DirecTV package.
Also, you tend to get this error message when your DirecTV receiver isn’t processing the programming information on your preferred channel. In that scenario, you may have to refresh your services to get things running again.
Why does my TV say this location is not authorized?
For DirecTV subscribers, you’ll most likely get the not authorized message when you’re attempting to view channels that are not included in your subscription.
This error message also tends to pop up when channels have been recently added to your TV box, but the accompanying signal for the update is yet to be received.
How do you refresh your service on DirecTV?
Like we mentioned earlier, refreshing your services usually solves error code 721. And guess what, performing this operation is easy.
Follow these steps to refresh your DirecTV services;
- Start by navigating to my AT&T account overview and choose My DirecTV.
- Select manage package
- Scroll down to manage receivers and choose refresh receiver
- Keep in mind that your DirecTV service may get interrupted for a couple of minutes to allow the process to complete.
Conclusion
DirecTV error code 721 is a fairly common error message encountered by DirecTV users. And just like other error codes, this one isn’t hard to fix. Simply follow all the tips listed out in our today’s post to fix error code 721.
