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At some point, you may have encountered the DirecTV wired connection lost issue and wondered what to do.
DirecTV is a service provider with a wide customer base throughout the United States. For the most part, people enjoy a good experience with tons of services and perks such as unlimited channels, screen recording capabilities, DVR and much more.
With that being said, error messages and the inability to access your favorite shows online can be frustrating, particularly if it happens often. As frustration mounts, many people simply turn off their DirecTV service searching for an alternative solution.
Others would hate to see such a good service go down the drain, so they opt to get in touch with the service provider for some insight. In either case, the DirecTV wired connection lost issue can be quite an inconvenience and one that should not be ignored.
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What causes the DirecTV wired connection lost issue?
Essentially, you have to understand whatโs likely to cause this issue. This way, youโll get to the bottom of the problem as soon as possible. Not long ago, DirecTV upgraded the software on the wireless Genie mini client.
This upgrade was meant to improve the stability and compatibility of the service, resulting in fewer errors and problems. However, every device is bound to have issues at some point and the wired connection lost issue should not be ignored.
Thankfully, itโs a fairly easy-to-troubleshoot problem. So, if you switch on your television and see an error message saying โwired connection lostโ it almost always indicates a lack of connection between the Genie and Genie server. It goes without saying that this is a serious problem and one that should be fixed as soon as possible. The problem may lie within the hardware or the Genie client software. It is also entirely possible that software just needs to be updated on your DirecTV equipment and everything will work just fine again with little to no effort on your part.
How to fix the DirecTV wired connection lost issue
Itโs annoying to have the DirecTV wired connection lost issue and not know what to do. The good news is that you can fix the problem in no time at all. All you need to do is follow this troubleshooting guide.
Check the connection
Firstly, you have to check the connection. If you have a wireless Genie mini client and see the wired connection lost message, thereโs a good chance that Genie will not be able to establish a connection with its server. If this is the case, you have to rule out other potential issues before proceeding with any further troubleshooting steps.
If you have a wired Genie client, all you need to do is check to see if the cable is plugged in tight. If this is not the case, then your issue will be resolved by simply plugging the cable back in tight and ensuring it stays that way. If this does not fix your problem, then proceed to the next step. However, you must start with this as the first step.
Verify the Genie Mini Client settings
There are a number of things that can go wrong with your Genie mini client and DirecTV equipment. These include not enough memory, incompatible drivers and more. If you suspect this might be the case, then you need to verify your device software settings. These settings could differ from one another, so you need to be sure that all the settings are in place and working as they should.
This is extremely important if you are using a wireless Genie mini client. If the wireless connection is not working properly, the wired connection wonโt be working either. So, before moving on to the next solution, you have to rule out this issue first. Once you have done that, check the Genie software settings and make sure that they are correct and in place. This way, there wonโt be any issues with compatibility or stability.
Change the adapter position
In most cases, youโll have to remove the adapter entirely. These often cause problems and can contribute to the DirecTV wired connection lost issue. It is important to note that most adapters are just meant to be positioned in one position only, so if they are not in the right location they could affect the signal and make it impossible for the Genie mini client to receive a signal.
If you suspect this may be the case, you need to move the adapter to a different location on your equipment. You can do this by holding it in your hand and manually moving it around.
This should provide you with the results you are looking for since you will know that they are not positioned incorrectly.
Reset your Genie Mini and Genie HD DVR
If you have tried everything in your power to fix the DirecTV wired connection lost issue, thereโs a good chance it is one of the above issues. So, you need to try and reset the Genie Mini and Genie HD DVR.
This will solve all potential issues and allow you to get back on track again with as little problems as possible. To do that find the red button on the side of your Genie mini or Genie HD DVR. Simply press the button and let go. If all goes well, then youโve fixed your problem.
Contact DirecTV customer service
DirecTV has a robust customer support team, so you can always get in touch with them to find what solution works best for your DirecTV wired connection lost issue.
The service provider offers 24/7 support, so you can contact them whenever you need to. If you prefer taking care of things yourself, then you need to try the above options first. If they donโt work, then youโll want to contact DirecTVโs customer service and explain the situation. Theyโll most likely send a technician to your location.
Final Thoughts
DirecTVโs wired connection lost issue may seem annoying to deal with, but it is common. However, it should not prevent you from getting the most out of your DirecTV service.
The company offers a large lineup of channels and features, so you will be able to enjoy everything that is on offer. There is simply no reason for you to miss out on all the amazing shows and movies available on DirecTV. We hope that this article helped you fix and prevent the issue from happening in the future.
FAQs
How do I fix my DirecTV connection?
Unplug the receiver and let it the DirecTV modem reboot.
How do I fix my lost DirecTV wired connection?
Reset the Genie HD DVR or reset the Genie mini to fix the issue.
