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This guide will discuss how to rectify Hulu error code 500. Recently, Hulu has become a good alternative when it comes to cable TV. On this platform, itโs possible to watch your favorite TV programs, shows, documentaries, sports, news, movies, videos and much more interesting content.
The surprising thing is that it is cheaper when compared to a cable connection.
So, the reason why people are subscribing to this platform is because of its massive entertainment content. However, some subscribers have complained about loading problems with the app as well as the website.
When this happens, the error message that is seen on the screen is error code 500. Subscribers stream on the Hulu platform using either the website or through the official app. This error can be experienced either using the app or the web browser. Most times, the error is related to a server issue.
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Reasons for error code 500
A subscriber will likely experience this error when making use of a streaming device or through the website. Most times itโs an internal error on the server as stated earlier. If itโs an intense error, it might require the technical department to rectify it.
How to fix it
Reload your device
When this happens, you should try and reload the webpage by clicking on reload or the refresh button.
Simply go to the URL and tap on Refresh which is located at the address bar. Alternatively, you can decide to press F5 or Ctrl + R. If it solved the problem, it will bring you back to the same page.
Removing cookies
When the device youโre using comprises many cookies, there is every tendency it will trigger the error. Itโs recommended to try and delete any cookie. To do this, open the page navigate to the menu.
For Chrome users; From the menu, tap on More Tools >>> Clear browsing data. An option to clear the cookies will appear. Now you need to select the option as your requirement.
For Firefox users; Navigate to โMenu >>> Optionsโ. Tap on โPrivacy & Securityโ. go down and click โSite Data and Cookiesโ. Select โClear Dataโ or โManage Dataโ. From there tap on the particular cookies to delete or you can click โRemove Allโ.
For Safari users, navigate to Menu >>> Preferences >>> Privacy. Youโll see an option, Block cookies. To view any stored cookies, navigate to Manage website Data. From there you can delete manually.
Remove the cache
Another helpful thing you can do is to clear any pending cache. From your browser settings, search for Clear browsing data. There is an option to clear the cache. Select and delete.
The guide below will help you clear the cache:
- Navigate to your device settings.
- Go to apps/application section.
- Locate where Hulu is in the apps section, click on it.
- From there youโll clear the cache option. In a situation where the clear cache option is not visible, then click on the storage section from the same screen, where you can find it. Confirm and run the app again.
If youโre making use of a browser, you can as well clear the browser as you clear the history. When you make use of the iOS device, there will be no option to clear the cache. You need to reinstall the application rather.
Restart your device
To restart, turn off your router or modem and wait for a few minutes before turning it back again.
After that, check the internet connection. You need to disconnect and also reconnect your Wi-Fi. In addition, there is an option for running the speed test to confirm the status of your network. If the connection is poor, then you need to improve it.
Check the updates
You need to always check for available updates. To do this, navigate to Google Play Store >>> Menu >>> My apps & games. From there, select Hulu and click on Update.
Itโs easier to update your TV, Android phone, tablet. For those using Apple TV, navigate to Apple Store, look for the purchased option. Then navigate to settings >>> then general >>> update. Once there is a new update, youโll see it to download.
Uninstall and reinstall the Hulu application
You can uninstall the Hulu app and reinstall the latest version.
Contact Hulu users
If you experience any error as youโre loading the Hulu app, try to reach out to other users in the same area and inquire if theyโre experiencing the same issue. If theyโre then you need to contact the website technical team.
Test the internet connection
According to Hulu, you need an internet connection of 3 Mbps for the On-Demand streaming. Then you need 6 Mbps for any live streaming. Testing the speed of your internet will enable you to know if youโre receiving abnormal speeds.
This can be done with the help of any online tools. Some internet service providers are known to throttle internet speed just to save bandwidth. Once you notice this, you can make use of Hulu VPN which will prevent throttling by the internet service providers.
Better still try and make use of a wired connection that comprises of Ethernet cable. Then check if the error will be rectified.
In Conclusion
Hulu error code 500 has been a recurring issue which that has impacted different Hulu users. By following the suggested troubleshooting techniques outlined in this write-up, this error will be resolved.
Frequently asked questions
I keep receiving an error message on my Hulu?
Generally, the problem of Hulu is a result of poor internet which can either affect the app or streaming device.
To fix it, you need to follow some of the tips outlined in this write-up.
What could be the reason why Hulu keeps displaying errors?
When you discover this, update your Hulu app to the latest version, or better still try and reinstall it. On the other hand, you need to ensure that your streaming device is properly updated.
My Hulu device stopped working on a smart TV?
You might need to check for system and app updates. To effectively do this, navigate to the app store, clear cache and data. From the device settings, you can reactivate your device.
