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The issue, Netflix says my password is wrong but it isnโt and how to fix it in 2024, read through this short tutorial guide to resolve it today.
Currently, Netflix is among the best streaming service you can get out there. This is because they offer interesting TV series, documentaries, movies, and many more goodies.
In addition, as a subscriber, youโll get to enjoy Netflix exclusive content. So many are lovely this experience many more are still joining.
To access your Netflix account, you require a password for obvious reasons. However, you still have the opportunity to share the password across different screens (maximum of five).
Hence with a single subscription, you can enjoy the same entertainment experience across multiple devices.
Apart from that, you also have the option of continuing your series and movies from where you stopped either through TV or phone when youโre out of your house.
Table of Contents
The reason why Netflix says your Password is wrong
You might be faced with this error when trying to log in to your Netflix account. The error will state that your password is wrong even when youโre inputting the correct details.
This is a common scenario and itโs a way of Netflix securing your account from any unauthorized access or privy intrusions.
Rather than displaying a blocked account, it will show an error as a result of incorrect details. This often occurs when youโre logged in to more than one device or accessing your account with a different IP Address because of geographical positions.
In other words, this error will show when you access your account on a device at a different geographical location. When you notice this error, follow the guidelines below to rectify it.
How to fix the error?
1. Clear Cookies/Cache
Once youโre logging in to your Netflix account on a new browser with your correct credentials and youโre getting this error message, the first thing is to erase the cache and cookies of the browser.
Doing this eliminates some problems or errors which is caused by your browserโs cache or cookies. After doing this, you can then log in again.
However, in a situation where you receive this error more than once, it will be difficult to access your account on that same device afterwards.
That is why it is advised not to attempt logging in multiple times with the same account details if the cookies/cache file is yet to be cleared.
When it happens for the first time, clear the browser and log in again, then it will start working.
Better still, avoid sharing your account with anyone. In addition, if you want this error not to occur frequently, reduce the number of devices you log into.
2. Password Reset
If youโre still stuck after clearing the cookies/cache, itโs an indication your account must have been blocked.
This means that your current account details will no longer work again. However, all other accounts that were previously logged in will still be working normally without any sort of issues or problems.
To get the credentials to log in to a new account, youโll need to reset your Netflix account password.
The process is easy and not complicated. All you need to do is to click on the forgotten password option, then enter the requested details on the displayed prompt.
This will lead you to a new page for a password reset link. When clicked, youโll be taken to a page where you can now reset your previous password without experiencing any issues.
3. Check Netflix server
If the error persists, then you need to the status of the Netflix server. Sometimes they might be performing scheduled maintenance on the server.
During this period, users experience so many malfunctions including the inability to access the login to your account.
To ascertain if scheduled maintenance is going on, navigate to the Netflix help center, scroll to the dedicated status page.
Here youโll be able to view situations of all Netflix servers. If maintenance is ongoing, you just need to be patient until itโs over.
In Conclusion
These are some of the steps you need to take when your Netflix is showing an error for inputting the wrong password.
You can as well restart your Netflix account. First, you need to sign in to your account then select membership from any profile apart from the Kids profile.
In a situation where you just need to reset your password; youโll receive a prompt that redirects you to the account page.
Here select add streaming plan >>>> restart your membership.
Frequently Asked Questions
What could be the reason why Netflix says my password is incorrect when itโs not?
You might get to experience this error even when your Netflix login is very correct. Ensure youโre inputting the correct credentials by checking if your caps lock key is mistakenly turned on.
Restarting your device can also remove any bugs causing this error.
With the correct credential, I still canโt sign in to Netflix.
In this situation, you need to do the following;
- Check the email and password youโre entering. Carefully inspect the details youโre typing into Netflix. Most times it might be that you misplaced a letter or number. Check and try again.
- Navigate to netflix.com/clearcookies. And clear all cookies.
- Lastly, perform a password reset. This can be done by sending yourself a password reset email.
How can I reset my Netflix password?
This can be done by;
- Navigating to netflix.com/loginhelp.
- Tap on Email.
- Type in your email address and choose to Email Me.
- A guideline on what to do will be provided in the email sent to you. Follow the steps then try signing into your account again.
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