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Is your Prime Video not working on your Roku device? Welcome to the digital age, where we donโt deal with stubborn tapes, scratched DVDs, or satellite signal interference โ instead, our movie night gets halted by streaming issues.
Donโt panic; we have you covered. In this comprehensive guide, we delve deep into possible causes for this issue, troubleshoot, compare Prime Video to other streaming services, and even provide some tips to keep your movie nights running smoothly.
TL;DR: If your Prime Video isnโt working on Roku, it might be due to several factors: internet connectivity issues, outdated Roku software, or problems with the Prime Video app itself. Ensure your device is compatible, the software is updated, and if all else fails, reach out to Roku customer service for support.
Scroll down to get a detailed answer
Table of Contents
Unraveling the Mystery: Why Is Prime Video Not Working On Roku?
Several factors might be causing your Prime Video to malfunction on your Roku device. These could be temporary issues like a weak internet connection or more complicated ones like software compatibility. Here are a few potential culprits:
- Internet connection: Streaming requires a stable and fast internet connection. Without it, your video may buffer, not load at all, or the application might fail.
- Outdated software: Is your Roku device running the latest software? If not, it could cause compatibility issues with the Prime Video app.
- Prime Video app issues: Sometimes, the issue could lie with the Prime Video app itself. It might need an update, or it could be experiencing technical difficulties from Amazonโs end.
Troubleshooting Roku Prime Video Issues
- Check your Internet connection: Make sure your internet speed is up to scratch. You can test your connection via various online tools like Speedtest by Ookla.
- Update Roku software: Go to the settings on your Roku device, click on โsystemโ, then โsystem updateโ, and finally โcheck nowโ. If thereโs an update available, download and install it.
- Reinstall Prime Video app: Try uninstalling and then reinstalling the Prime Video app. Go to the channel, press the asterisk (*) on your Roku remote, and select โRemove channelโ. Then, restart your Roku device before reinstalling the app from the Channel Store.
Roku and Prime Video: A Match Made in Streaming Heaven?
Your Roku device should be compatible with the Prime Video app. To make sure of this, check that your device is running Roku software version 9.1 or later. You can find this information under the โsystemโ section in โsettingsโ. Compatibility is rarely an issue with Roku as Amazon and Roku aim to maintain a seamless user experience.
Roku Customer Service: Your Lifeline for Prime Video Issues
If the problem persists even after troubleshooting, it might be time to contact Roku customer service. Their tech support is known for their prompt responses and extensive knowledge of common and complex issues. You can reach them through their official website or toll-free number.
The Perks of Prime Video Subscription
Prime Video offers an extensive content library, exclusive originals, and many movies and TV shows. Prime Video also allows you to rent or purchase select titles. Moreover, Prime Video subscribers also get the benefits of Amazon Prime, such as free two-day shipping on Amazon purchases, access to Prime Music, and more.
Conclusion
While encountering issues with Prime Video on your Roku can be frustrating, understanding the potential causes and following the troubleshooting steps can alleviate the problem. Roku and Amazon work tirelessly to ensure compatibility and provide a smooth streaming experience, making Prime Video a worthy addition to your Roku device.
FAQ
Does Roku still support Prime Video?
Absolutely, Roku continues to support Prime Video. Ensure your device is running the most recent Roku software version for optimal performance.
Why is Prime Video not loading?
Prime Video may not load due to a variety of reasons, such as internet connectivity issues, outdated Roku software, or technical difficulties with the Prime Video app itself.
How do I activate Prime Video on Roku?
To activate Prime Video on Roku, add the Prime Video channel from the Roku Channel Store, open the channel, and follow the on-screen instructions to sign in or start a free trial.
Why do I keep getting kicked out of prime on my Roku TV?
You may be getting kicked out of Prime Video on your Roku TV due to software glitches, app instability, or internet connection issues. Try troubleshooting by checking your connection, updating the software, or reinstalling the app.
