Is your Xfinity stuck on one channel? Then this write-up is for you. The category of cable boxes being offered by most companies in recent times is electronic. For instance, when these cable boxes are unplugged, all memories are lost but at the moment it’s reconnected again, a booting process that will reconnect the cable starts.
However, sometimes, this process won’t be completed rather Xfinity remote is stuck on one channel or even the welcome screen error. This can be a result of some factors and that is what this article wants to find solutions to.
Table of Contents
The Causes
If you’ve experienced your Xfinity being stuck on just one channel, one or more of the listed factors below can be the cause.
- Worn out remote control
- Dead remote batteries
- Intrusion that occurs between the remote and receiver
- Unavailability of the channel within your region
- Channel is not part of your favorite list
- Activated Channel-lock
- Unresponsive digital box
- Defective mainboard
Worn out remote
Whenever the channel refuses to change, the first suspect will be remote malfunction. This is because the majority of us do not take good care of our remote control. What you need to know is that remote control is not made with durable material and subjection to wear and tear. Normally, when you press any button on the remote, it lights up. Then if it didn’t, that’s a culprit.
Dead remote batteries
Another common problem with remote is that the batteries are drained faster than you ever can imagine. It’s important to form the habit of replacing the batteries. This might just be all you need to do.
Intrusion that occurs between the remote and receiver
Ensure that nothing is blocking your remote and your receiver. Once there is no signal on the digital box, then even if you get a new remote, it can’t still change any channel.
Unavailability of the channel within your region
Sometimes you might be trying to change to a channel that is not given by your region or your service provider. Also, there is every tendency the subscription you’re currently using does not have that channel.
Channel is not part of your favorite list
The favorite list differs and it’s possible that the particular channel number you’re pressing is not among the particular list.
Activated Channel-lock
Check if the channel lock is mistakenly activated. If so then you might need to deactivate it to be able to change to another channel.
Unresponsive digital box
Sometimes, digital boxes develop a fault that makes them unresponsive. The causes are often related to internal damages.
Malfunctioning of your TV
If you’ve checked and none of the reasons outlined above is related to your issue, then you might need to contact your TV company to take a look at your TV.
How to Fix it The Xfinity Stuck Channel Issue
Before the issue can be fixed, first you need to access the root cause of the problem. Most times the fault might not necessarily be from the TV. Below are methods you can try:
Make use of the receiver button
On every receiver, there is a designated button you can use to change a channel. Generally, an arrow is used to identify these buttons. This will help you especially when your remote batteries are dead or your remote is malfunctioning.
Check if there is something wrong with your receiver
- Switch off the TV.
- Detach the receiver from your television and reconnect it back on.
- Switch the television on again.
- Press the receiver’s button. Then try again to change the channels using the receiver’s button.
Change the list of your favorite
Type the number on the remote. If you notice that it worked, then it’s an indication you need to adjust to the favorite list.
Check for the remote guide, then proceed
You can easily find out the exact channel list you’re on then proceed with the channel option. From there you can edit the list accordingly.
Unlocking TV screen
If your TV makes use of a password, you need to enter it. Normally, all information about a channel will be contained in the system manual. If might also need to follow the steps if your TV has a guide to unlocking a channel.
Resetting
The most common solution is to reset the Xfinity TV that is stuck in one channel.
- Turn off the TV
- Detach the device
- Press & hold the power button for a minimum of 30 sec.
- Reconnect it again after 10 mins.
- Press & hold the power and wait a moment when the TV finally powers off.
- Now you can check if the channel can be changed.
In Conclusion
If you carefully follow those measures listed above, it will reboot your Xfinity box. But in a situation where none of these worked, don’t hesitate to reach out to Xfinity customer care. Their technicians will inspect your device and replace it if need be.
Frequently asked questions
Why is my Xfinity stuck on one channel?
Once you notice this, you might need to reset your system. To do this, Press & hold the power button for at least 30 seconds. Be patient for like 10mins before reconnecting it again. Press and hold the power button until the TV finally reboots.
My cable suddenly got stuck on one channel?
A change in the channel frequencies is often the root cause of this error because it confuses the TV. Detach the screw on the coax cord to prevent any further power cycling. Once you’ve noticed it has stopped, the coax cord will be disconnected. You can now run the channel to completely erase all the channel listings.
Why did Xfinity channels suddenly stop working?
At this point, you need to refresh or restart the TV Box. This can last as long as 20 minutes before the errors can be fixed.
