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google fiber internet review

Google Fiber Internet Review – Customer Reviews, Plans & Discounts

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Google Fiber internet is one of the first ISPs in the home internet market. It was first launched in 2011 in Kansas City. As of May 2020, Google Fiber has made available its services in 21 major cities across the USA. Read on to know how Google Internet, with a huge brand name but lesser-reach fares across the US ISP market.

Google Fiber Services Review

Google Fiber is renowned for its namesake fast and reliable fiber internet services across major US cities.

As of May 2020, Google Fiber internet services are available in the following 21 cities: Atlanta, GA, Austin, TX, Provo, UT, Charlotte, NC, San Diego, CA, Chicago, IL, Denver, CO, Kansas City, KS/MO, Huntsville, AL, Miami, FL, Oakland, CA, Orange County, CA, San Antonio, TX, San Francisco, CA, Nashville, TN, Salt Lake City, UT, Seattle, WA, and The Triangle, NC.

For detailed information on serviceable areas in these cities, you can enter your street address, unit#, and zip code on their home page and they will tell you if they service your area or not.

Additionally, Google also provides Google Fiber Webpass services. Originally known as Webpass before it was branded under Google’s name, the name refers to as service high-speed fiber internet is optimally delivered into a high occupancy building such as an apartment or an office.

Google Fiber Webpass is currently available across 8 cities: Austin, Chicago, Denver, Miami, Nashville, Oakland/East Bay, San Diego, San Francisco, and Seattle. Select any one of the cities from the drop-down on webpass.net and you can check if Google Fiber Webpass serves your address.

is google fiber worth it

Google Fiber Prices, Plans, and Internet Speeds

Google Fiber, living up to its brand name, keeps its internet plans simple. It offers two plans to choose from for residential customers:

  • The “Fiber 1000” plan priced at $70/month offers up to 1 Gigabit (1000 Mbps) download and upload speeds without any annual contracts or data caps.
  • The “Webpass” plan for $70/month or $700/year provides anywhere from 100-1000 Mbps download speeds depending on your location, device, and usage with zero data caps.

For small businesses, it offers three plans:

  • The “Fiber Business 1000” plan with up to 1000 Mbps of upload and download speeds and zero data caps at $250/month.
  • The “Fiber Business 250” plan with up to 250 Mbps of upload and download speeds and zero data caps at $100/month.
  • The “Fiber Business 100” plan with up to 100 Mbps of upload and download speeds and zero data caps at $70/month.

Property managers can request custom quotes subject to installation costs and other additional costs on Google Fiber’s website.

Data Caps

No matter which plan you choose; Google Fiber internet does not believe in data caps. Although this justifies their pricier charges, for heavy internet users, super-fast internet speeds with no data caps are a boon.

Google Fiber Service Fees, Equipment Fees, Other Fees and Contracts

As promised on their website, Google Fiber comes with zero hidden charges.

Contract fees: Their contracts are one-size-fits-all monthly contracts with zero hidden charges.! For Webpass, in addition to monthly contracts, there is also an option to avail a yearly service at a discounted rate.

Early termination charges: You can cancel anytime without incurring any early termination fees as you’re only paying on a month-to-month basis.

Installation charges: When you opt for their services, depending upon the hard work required in equipment installation, Google might charge $300 construction fees that you can pay once at the time of installation or in 12 instalments of $25/month over a year. Then again, whether you will be charged this fee or not will clearly be disclosed to you during your online signup process.

Equipment fees: The complete Google Fiber service comes with a wall-mounted Fiber Jack and devices such as a network box, a Google WiFi device or other devices to access the internet at no extra cost. However, there is a replacement cost in case you lose any of these devices. If you opt for Webpass service, you can access the internet without any extra equipment though if you want WiFi with Webpass, you will have to arrange for your own router.

google fiber prices

Other Services

In addition to internet services, Google Fiber also delivers streaming TV services and Fiber Phone services in certain US cities. Complemented by Google Fiber, Google’s streaming services promise to redefine cable services over the lightning-fast Gigabit internet.

The Fiber Phone is Google Fiber’s VoIP home phone service delivered over the internet via Google Voice.

If you’re interested in any of these additional services, then much like internet availability, you can check the availability of these additional services in your area by entering your details on the Google Fiber. In addition to Google Fiber internet service, you also have the option of opting for bundle services if you wish to avail these along with your Fiber internet service.

Pros

  • Super-Fast Internet Speed – Google Fiber justifies its 1 Gigabit internet plan. Harnessing the power of fiber cables, Google Fiber delivers 900-1000 Mbps internet allowing you to run a smart home and download and upload lots of data in a matter of seconds. 1 Gigabit internet means downloading 30 songs in one second, buffer-free streaming, seamless integration of devices in smart space, and unlimited internet for multiple simultaneous device’s heavy internet needs (including a world-class gaming experience).
  • Zero Data Caps – There are absolutely no data caps in any of Google’s data plans. Customers can consume copious amounts of internet without having to worry about running out of data.
  • Zero Hidden Charges – There are no hidden charges when it comes to Google. Most of their costs are included in their overall price. If there is anything at all that demands extra work, they will disclose the charges to you at the time of registering for their services.
  • Excellent Customer Service – Google Fiber customer reps can be reached through the phone, an email, a message – possibly anywhere. No matter what problem you’re facing, their customer service executives will be polite enough to address your woes every time.

Cons

  • Limited Availability – Everything that Google Fiber has to offer is sadly limited to larger cities in the country as of now. Not everyone can enjoy the Google Fiber experience.

What do Customers Think of Google Fiber Internet

1. I LOVE GOOGLE FIBER (5 Stars)

Steve Jones finds Google Fiber to be the fastest and the most reliable internet he has ever had, that too at an affordable price. He gets reception anywhere and finds the pricing unbeatable. He highly recommends the Google Fiber internet.

2. NOT RECOMMENDED (1 Star)

Gaby paid $70 a month for 1000 Mbps. He complains the images are slow to load, always frozen his phone screen. The internet almost never works. Service is extremely slow. He doesn’t recommend it.

3. DEFINITELY THE FASTEST INTERNET EVER (5 Stars)

Miles Strother got Google Fiber through their apartment complex and she has called it “the fastest internet” she’s ever had. While she finds it a bit pricier, she believes it’s defiantly worth getting. In over a year and a half of usage, she has had only one half-day of issues.

*Reviews taken from bestcompany.com

google fiber internet speeds

FAQs

What is Google Fiber Webpass and how exactly does it differ from Google Fiber?

Google Fiber Webpass is a special internet service that can only be availed in certain equipped buildings. Unlike the regular cable internet, it makes use of a network of tower-to-tower wireless relays that connects nearby apartments and buildings to a central hub.

Does Google Fiber internet come with data caps?

Google remains true to its word and reputation even in the internet market. With Google Fiber or any of Google’s internet services, there are zero data caps and no hidden data charges.

I live in a rural area. Can I get a Google Fiber?

As lucrative as the Google Fiber internet is, it is available only across 21 major cities in the USA. You can still check if it is available in your area or not by entering your address details on the Google Fiber website.

Conclusion

Google Fiber delivers excellent customer experience if you’re ready to pay the price. It is one of the best internet provides you can blindly trust for carrying out activities such as high-end gaming, HD streaming, heavy downloads, and smart-device control.

Our take on Google Fiber internet: If you’re lucky enough to live in one of the regions they service and can afford internet on the pricier side, Google Fiber is guaranteed to bring you a heavenly internet experience.

What Internet Service is Available in My Area?

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Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you
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