RCN internet review

RCN Internet Review – It This ISP Worth It?

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In recent years, RCN Internet has become a household name in USA’s internet market due to its competitive prices. The RCN in RCN Internet stands for “Residential Communications Network”.

Yet, customers can’t help but come up with names such as “Ridiculous Costs, No!” or “Reliable, Competitive Network” for it. Can RCN internet live up to these names? Let us find out.

RCN Services Overview

RCN internet is more popularly known for its namesake service: it provides both wired and wireless internet services to residential, commercial, and industrial customers. However, apart from this, it provides digital cable TV and home phone service plans too.

RCN’s services (as of May 2020) are available Boston, Chicago, Washington DC Metro, Lehigh Valley, Philadelphia, and New York City. However, their services and each individual service’s packages differ in each of these six regions. You can get a detailed list of the packages and its prices on RCN’s website which does a terrific job of customizing their packages based on the servicing region you select on their home page.

RCN also lets you check for its area-specific services based on address, street details, and the area zip code and gives you a list of bundles and deals in your area to choose from.

RCN Prices, Plans, and Internet Speeds

RCN is versatile when it comes to its prices and plans. Its lowest package will provide you with as low as 10 Mbps internet and at 940 Mbps, it offers one of the fastest internet plans in the market.

Based on an analysis of all its different packages, we’ve consolidated a list of some of its most popular packages below. The below classification might not indicate exact pricing in each area, but it will surely give you a brief insight on the degree of internet usage you can expect within a particular price range.

  • Up to 10-25 Mbps for surfing, checking emails, social, and chatting at $24.99/month (12-month pricing)
  • Up to 100 Mbps for surfing, chatting, connecting social, posting and viewing photos and short videos at $29.99/month (12-month pricing)
  • Up to 250 Mbps for streaming movies, playing music, watching shows, live chatting and surfing at $39.99/month (12-month pricing)
  • Up to 500 Mbps for gaming and streaming at $44.99/month (12-month pricing)
  • Up to 940 Mbps for your entire home and connecting smart devices at $54.99/month (12-month pricing)As tempting as the above packages look, you should remember that not all of these packages are available in every serviceable area. Hence, it is advisable that you do a quick check on their website before making up your mind.It is important to note that some of these packages are applicable only if you’re a new residential RCN customer. RCN’s commercial and business prices and services differ from these prices. You can contact them for quotes.

RCN Service Fees, Equipment Fees, Other Fees and Contracts

You get a free installation from RCN using appropriate coupon codes when you’re buying any one of the above packages if you’re a new residential customer. Most of these packages also offer you first-month of free usage of paying the cost of 12-month pricing.

RCN has not included the cost of equipment in these packages. Equipment is priced separately.

It is indeed true that RCN internet requires no contract. This essentially means that at any time, you can cancel RCN’s internet services without paying any type of early-termination fee, cancellation charges, overdue payments, or breach of contract payments, However, you must return their equipment at earliest when cancelling to avoid unreturned or lost equipment fees.

is RCN internet good

RCN’s Other Services

Apart from its namesake internet services, RCN also provides digital cable TV services and phone services. As a part of its digital cable TV plans, RCN lets you stream on-demand TV across various popular streaming platforms. RCN’s phone service plans include nationwide calling, digital voicemail, international calling, and other lucrative calling features.

Pros

Competitive Pricing

With a wide range of packages to suit every kind of user, RCN internet offers the best competitive pricing catalog for internet services in the market.

Fast Upload and Download Speeds

RCN internet’s download speeds from 10 Mbps to 940 Mbps is already the talk of the town. In addition to this, their upload speeds ranging from 2 Mbps to 15 Mbps is also quite decent.

No Service Contract: Cord-Cutter’s and Renter’s Boon

Any-time cancellation at no extra cost makes RCN internet a boon for cord-cutters and renters who do not wish to be tied to complex internet contracts. You just pay for what you use and request cancellation whenever you want to.

No Caps on Streaming and Data Usage

RCN internet has placed no cap on data utilization and daily streaming which means you can consume as much internet daily as you want.

24/7/365 Support

RCN internet’s customer services will restore your internet and answer all your queries round the clock all 365 days of the week.

2-Hour Service Window

RCN’s 2-hour service window has a unique way of honoring their promise. If their 2-hour service window expires, you get 20$ worth of credit in your RCN account.

Cons

Limited Serviceable Area

With services limited to 6 areas, RCN internet has a much lesser reach compared to its peers.

Not All Services are Available in every Serviced Area

Not all of RCN’s lucrative deals are available in all areas. This discrimination might cost RCN a customer especially if it is only a particular package that has driven the customer to buy their services.

Poor Experience with Customer Service Representatives

Many RCN customers have complained of poor experiences with their customer service reps.

Surprise Charges

Additionally, customers are also disappointed with additional charges being levied on the top of what they were promised when the actual bill is delivered to them.

What do Customers Think of RCN Internet

1. TOLERABLE (3 Stars)

“Internet is ok, but not super fast. I was able to handle two laptops downloading movies etc…”

2. RCN IS TOPS (5 Stars)

“Our household has used RCN for internet service for many years – I would guess about 15 years give or take. The speed and the service have been excellent. Zero complaints whatsoever. Yes, we had a few outages over those years, but not many, and they certainly did not last very long. I highly recommend RCN and I do not say that lightly.”

3. FAST SPEEDS AT GREAT VALUE (4 Stars)

“I used to have a different provider until RCN moved into my building. The internet service has been amazing. I have the 255 Mbps plan which really goes to about 300 Mbps in my apartment building. I pay $40 a month granted I do have my own equipment but still. Great value and better reliability than others that would constantly lose service in my building. I would suggest taking a look if it’s available in your area.

RCN internet contract review

FAQs

1. Does RCN Internet service my region?

It is easy to check this. You can go to RCN’s home page and check if they service your region based on your address, street details, and zip code.

2. Does RCN really provide no-contract internet at no-extra cost?

It is important that you understand the meaning of no contract here. No contract means you can cancel your RCN internet services without paying any additional cancellation charges.

Although in most cases RCN will provide you with a coupon code to waive off their installation charges, charges such as equipment costs are charged extra and you may need to go through a routine credit check to see if you are eligible.

3. How do I find the list of RCN services applicable in my region?

You can visit RCN’s official website for this. On the home page, filter by your region from the drop down and their home page will automatically customize itself to show you lucrative offers applicable in your region.

Conclusion

RCN internet has been awarded “Best Cable Internet Providers of 2020” by USA News. This certainly means that competitive pricing with no-commitment service structures makes it one of the most preferred internet service providers in the country.

If you happen to be one of the regions that they service, you can go for it. If you’re not satisfied with anything ranging from their speeds to their customer support, RCN will let you cancel their plan at no extra cost.

What Internet Service is Available in My Area?

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Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outsMy friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider.Thank you
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