Wondering what the procedure is for RCN cancel service, then keep reading because in the article we show you how to cancel without any additional fees.
Within the East Coast region and beyond, RCN is well known for the provision of various services such as Cable TV service, home phone, internet etc. In fact, it has become the only options for people residing around Boston, New York, Chicago and the Philadelphia region. Regrettably, there are still some subscribers who are still not satisfied with the service they’re receiving from RCN, and they intend to cancel.
If you’re among the unsatisfied customers, who intend to cancel, then this write-up is for you. Like other internet service providers, RCN is in this business to make money and not to continually lose their already existing customers. What this means is that they’ll definitely make thing a bit hard for you to see if you’ll rescind your decision. In other words, you enough weapon in your arsenal in other to withstand their firepower.
Reasons Customers Will Want To Cancel Their RCN Subscription
Even though RCN has been a major player in the industry competing with the likes of Comcast in the provision of fast and cheap internet, some customers still grade their service as not up to standard. Some of the recently made complaint about their continuous increase in billing prices which wasn’t what they signed up for. Also, others have complained about the hidden charges. Aside from these, there are also other reasons being reported by RCN customers such as
- Unpleasant issues with customer support.
- Lower speed than what was advertised. Etc.
Before embarking on this cancellation journey, it is essential to weigh your options to see if you can pull through with the deal. To succeed, you need to devise an attack plan which you can find below.
Follow These Steps To Cancel RCN Internet
RCN, like other internet service providers, will definitely put a flight when it comes to service cancellation, so they’re not an exception. The reason behind them employing specialties as their retention representative is to do whatever it takes to keep any displeased customer from jumping ship. When you lack an attack plan, they’ll convince you into a new package or plan. RCN even go an extra mile to woo customers who have already cancelled their service. This will show you how relentless the support representatives are.
1. Reach Out Th RCN Customer Service
You might need to get the ten digits number associated with your account ready because that’s the first question the representative will ask you. Once you’ve written it down, you can then call this number; (800) 746-4726 which will lead you to a programmed robot menu for some basic information.
As the call progress, endeavor to choose the cancellation option so you can be transferred to the retention department who has the sole responsibility to cancel any RCN service. It is essential to double-check you’re speaking with the right department to avoid wasting much time.
2. Get A Good Excuse
A well-prepared explanation that will be difficult for the retention representative to reject is precisely what you need. Remember it’s going be the battle of words, and they won’t make it a roller coaster for you. In fact assignment of the representative is to ensure he/she convinces you otherwise, which earned them the name “retention”. You’ll be offered downgrading options, bundling or even discounts when you fail to convince them. These are a ploy to tempt you to stay. They go to the extent of asking the exact location you’re relocating to if you inform them you’re moving. This move is to double-check their coverage capacity in that area. For you to scale through, you’ll need a reliable excuse as your attack plan. Check out some of these excuses which will help you come up with yours;
- The new roommate I intend moving in with already has an active service provider.
- I’m taking up a unique role in another company, and my salary covers my internet services.
- I just accepted the job role I applied in another country, and I’ve made up my mind to leave.
With these kinds of excuses, you’ve weakened the retention representative who will have no option to agree and cancel your service. Remember, you can be more creative and come up with compelling reasons.
3. Confirm Your Cancellation
The entire cancellation process could take you up to 30 minutes. It would be horrible to find that after supposedly “cancelling,” that your service was never cancelled and you have to call back. To avoid this, ask the rep to confirm that your service was cancelled. If you asked them to cancel on a specific date, verify that the cancellation date is correct. You should also confirm with the representative whether or not you need to return any RCN equipment.
4. Returning Your RCN Equipment Is A Must
According to RCN policy, you must return the equipment given to you when you joined on board. This means that you need to be aware of the lost equipment fees. The disadvantage of RCN return policy is that they do not give up to seven (7) calendar days for their equipment to be returned. Failure to do so will attract charges based on the current schedule of charges. Therefore, to save yourself from any unnecessary charges, this information must be treated as a matter of urgency. So as you cancel, confirm from then retention representative what you’re meant to return.
It does not have to be so hard to cancel your internet service with RCN if you follow the simple steps listed in this write-up. On the other hand, if you seek for your bill to be lower, negotiation is the key.
FREQUENTLY ASKED QUESTIONS
What’re the best means to return my RCN equipment?
To know RCN local area office nearest to you, please call 1-800-746-4726 to confirm if you can proceed to return your equipment there. Alternatively, you can ship the equipment back to RCN through prepaid FedEx shipping label which will be provided to you.
What’s the best possible way to contact RCN?
RCN official email address is [email protected], or you can call 0345 772 6100 from Monday-Friday 8:30 am-8.30 pm.
How can I pay my RCN bill?
There are four possible ways to pay your bills
- Payment through your online account.
- Through the new MyRCN Mobile App.
- Through their automated phone system.
- Paying by mail.