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spectrum business internet review

Spectrum Business Internet Review – Comparing Providers in 2021

In search of a Spectrum Business Internet Review to see if this is the right choice for 2021 and beyond then the good news is that we did all the hard work for you.

Unlike residential Internet, the business internet has additional features and benefits, which is the reason why it’s always expensive. Business Internet, in most cases, doesn’t come with restrictions and data caps.

The download and upload speeds are also quite high. With such benefits, you can be sure that your business will be required to pay a lot of money monthly to sustain the connections.

Fortunately, business owners can save significantly on their monthly data by just taking time to research Internet service providers with cheap Internet. In this brief, we’re going to discuss SpectrumBusiness Internet.

For small business owners, ISPs such as Spectrum are the closest companies to work with. They allow your online business operations and, at the same time, ensure that all the business’s internet needs are met though it’s imperative to understand a company in-out before you agree to their terms of service and allow them to install their Internet on your business premises.

Spectrum Business Internet Overview

The spectrum services and products are powered and innovated by a prominent company in the U.S. market. Charter Communications is an American mass media and Communications Company. The company provides a couple of services and products to residents and businesses under the brand name, Spectrum.

Spectrum Business Internet availability and Coverage

Spectrum serves more than 9,000 Zip codes in the U.S. with their services readily available across 43 states. Their business internet is accessible in some of the largest metro areas such as New York City, Dallas, San Antonio, and Los Angeles.

You can get their services from other areas, including Chicago, Las Vegas, San Diego, Saint Louis, San Jose in California, Denver in Colorado and several other states. Check the availability and coverage map on their official website for more information.

Their business internet is a favorable deal for small and medium-sized businesses in these areas. They have both cable and Fiber optic connections from which you can choose. You can decide to go with download speeds ranging from 100 Mbps to 940 Mbps for your business.

The company offers additional small business plans that include email accounts, Wi-Fi for customers, cloud backup, Modem, online security, web hosting, and domain names. Check below for some of the packages offered by Spectrum.

Spectrum Business Internet Technology

This company throws a couple of free techs into their plans for the businesses. They also provide additional paid services on their site that any business can pick for increased productivity. As discussed above, spectrum Internet service includes cloud backups and web hosting.

Spectrum Internet speeds

Many users would like Spectrum to provide more options for download speeds. Though the already available internet speeds are great. The starting speed is 100Mbps, which is enough for most business operations. This speed works well with video conferencing and streaming 4K movies and TV shows.

But if your internet usage is beyond that of regular business, you should consider plans with higher internet speeds. For instance, the plan with 940Mbps is perfect for medium-sized and large companies.

Besides the fact that the advertised speeds are appealing, there is a possibility you’ll get slower speeds than what you paid for on your plan. I’ve specifically heard about this from many users, and I understand it can be super disappointing and frustrating.

Information from a 2018 report by FCC shows that Spectrum delivers close to the advertised speeds. The report also states that the company may provide up to 114% of the advertised speeds at times. This gives everybody hope and peace of mind knowing that the business operations will go uninterrupted.

Spectrum Business Internet plans, speeds, and pricing

Spectrum offers both cable and Fiber Optic internet for businesses. Depending on where you’re located, you can get any of the plans listed on their website. When selecting a plan for your business, take the time to do some research. It makes no sense to choose a higher plan with 940 Mbps to download speeds when your home-based office only needs a 100 Mbps plan.

Spectrum Cable Internet plans

The spectrum cable Internet plans can vary by up to 400 Mbps depending on where you’re located and company factors. Check these cable Internet plans to decide on the most suitable one for your small business or home office. Before I give you the list, it’s important to be aware of the Spectrum download speeds. They are incredible, but their upload speeds are lackluster. Check this out!

  • Business Internet 100 with a download speed of 100Mbps and an upload speed of 10Mbps at a cost of $59.99 per month.
  • Business Internet 200 with download speeds of 200Mbps and upload speeds of 10Mbps for $59.99.
  • Ultra Business plan with download speeds of 300Mbps and upload speeds of 20Mbps for $109.99 per month.
  • Gig Business plan with download speeds of 940Mbps and an upload speed of 35Mbps at the cost of $249.99 per month.

Spectrum Fiber Internet plans

The company is still on the motion to offer high-speed internet plans for businesses across the U.S. Regarding their fiber optic business internet; the company doesn’t provide any tangible information to its customers. This means it’s a little complicated to get the precise details about spectrum Fiber Business internet plans and their pricing.

It’s imperative to note that this is probably because they’re still in the process of building their fiber-optic network. To get the facts about Spectrum Fiber-optic internet, contact them through this number 888-692-8635.

Bundles and Packages

Spectrum understands the need to keep their customers entertained and connected to ultra-fast business internet. Consequently, the company provides a couple of bundle packages and plans for businesses and residential clients. They offer services as explained below:

Business Bundle Ultra

  • Internet: 600Mbps, free email, domain name, modem, and security suite for $94.99 per month.
  • Phone: Free Unlimited local and long-distance calling, Free 35+ advanced business calling features.

Business Triple Play

  • Internet: 200Mbps, free email, security suite, modem, and domain name at $49.99 per month.
  • Phone: Free Unlimited local, long-distance calling and Free 35+ advanced business calling feature for $19.99 per month.
  • TV: Free H.D., 45+ Channels, and reliable signal that is not affected or interrupted by the weather at $29.99 per month.

Regardless of where the business is established, the fiber bundle is worth your consideration. This is only if the service is accessible in your business locality.

Plan Starting price Features
Spectrum Business TV $69.98 Phone with unlimited local and long-distance service

TV with 45+ channels

200Mbps of business Internet

Spectrum Business Entertainment TV $89.98 Phone with unlimited long and short distance service

TV with 80+ channels

200Mbps of Internet connections

Spectrum Business game time TV $149.98 Phone with long and short distance service

TV with more than 110 channels

20Mbps Internet

The data on this table is bound to change over time. Additionally, the speeds and pricing largely depend on the location. The bundle options are not available in all areas. Always check with the company to see what’s available in your particular location.

My Spectrum Business Internet plans recommendations

Best SpectrumBusiness Internet plan

The best business internet plan from the Spectrum overall is the Spectrum Internet Ultra. This plan comes with download speeds of 400Mbps and a higher upload speed perfect for normal business operations. The price is also very reasonable. Paying $69.99 for 400Mbps is a wise decision to make for small and medium-sized businesses.

What are the fastest plans?

Depending on internet usage, you may prefer to get the fastest plan. Spectrum cable Internet has three fast plans. But the fastest of all plans is the Spectrum Internet Gig at speeds of 940 Mbps.

Valuable features included in these packages.

The company has a couple of additional features that small businesses can enjoy. Here is the list;

  • Web Hosting-This business feature comes with a site builder application. This application is used to create a customized website for the business. You also get the disk storage and FTP accounts or MySQL databases.
  • Domain names-The The business gets domain management. This means business owners can register their domain names or even transfer an existing domain name.
  • Wi-Fi-The The small business plans from Spectrum include free Wi-Fi. This is to offer your customers unlimited access to the spectrum internet as they wait for your services. Nonspectrum customers also have a chance to try the free Wi-Fi for 30 minutes every 30 days.
  • Cloud Backup-The service comes with free cloud backup. This is a web-based administrative console for centralized management. Additionally, you have 24/7 phone support for this service.
  • Internet security- The Company understands how important it is to secure all business internet platforms, files, and passwords. For that reason, the spectrum Internet security suite is offered together with the main business internet services.
  • Email accounts-You have 25 email addresses connected to the domain name served above.

Spectrum Business Internet reliability

For businesses, Internet reliability is not a debatable feature. Every business needs the Internet with the shortest downtime and a stable connection. No one wants to deal with Spectrum outages that can result in low productivity and losses.

Spectrum Internet Uptime and latency

To determine whether a business internet is right for you, you should check on the uptime and latency. Uptime is the average percentage time that you expect to work with this Internet. Unfortunately, we didn’t find Spectrum’s uptime legal agreement on their site. However, most customers agree that the Internet has good uptime. I would say that it’s something of trial and error.

This sounds nearly perfect for all business operations, but is it true? To confirm this, we had to conduct market research and check what reviewers and previous customers are saying. Some of the customers cite that they experienced downtimes for only a few hours the entire whole year.

Another factor to consider is the internet latency. This is what other people call lags. It’s the amount of time it takes for the data to make rounds or a trip from one connection point to the other. The latency is measured in Milliseconds. An issue with the latency can only be felt during video conferencing and streaming.

Spectrum also doesn’t feature any information about latency. They don’t equally offer latency guarantees. You might have to consider other alternatives that provide latency guarantees such as Verizon if Latency is a concern for you.

Spectrum Technical support and Customer service

As you might expect, ISPs in the U.S. are among the most poorly rated companies in terms of technical support and Customer service. In case you face any challenges with your Internet connection, you probably want a company that will react swiftly to provide solutions.

Spectrum claims to provide 24/7 US-based technical support by phone for the businesses. They also offer a collection of spectrum business support articles and FAQs to answer some of the questions in mind.

The customer service is poorly rated with most people saying that their customer service reps don’t listen and assist as required. Overall, Spectrum has a 59/100 from The American Customer Satisfaction Index. This is an above-average score, which proves to be better than most competitors.

Additionally, the Charter is not accredited by the Better Business Bureau (BBB). For that reason, BBB claims that the pattern of complaints about spectrum services is an indication that they have a poor service provision and customer service response. The company also stumbled from various federal actions, which made it unstable.

J.D. Power gave Spectrum a poor score. This ISP ranked sixth place out of the eight for small business internet provision. The company secured poor marks in overall customer satisfaction, costs, sales, communication, and customer service.

To give you a reliable review, I spared time to check what some of their customers are saying on major review sites on the Internet. At first, I noticed that most of the customers are very happy with the pricing and the services offered. There are also fewer complaints about the speeds and uptime.

One of the reviewers says that the company has excellent sales and technical support. He adds that the sales reps were very patient and provided the best services to him. Though, this is a review from a new client who hasn’t experienced any issues with the Internet yet.

Another person adds that Spectrum has amazing customer service that is highly responsive and helpful. But I can see that some disagree with him on that.

A good number of people have average satisfaction from the services received from Spectrum, the cost of the Internet, their internet speed, technical support, and, most importantly their customer service. The truth is most of ISPs offer great service but fail terribly in making their customers happy and satisfied. Issues such as price hikes lower than advertised speeds and improper billing are things that can be avoided. Hopefully, Spectrum will work towards making its customer service better.

Is Spectrum Business Internet expensive?

Startups and small businesses are on a constant move to save on operational costs and survive the market. Consequently, most small business owners would want to know whether spectrum business internet is expensive or comparatively cheaper than its counterparts.

According to the speeds and pricing available on their site, it’s easy to notice that Spectrum business Internet is affordable. Verily, their 100Mbps is enough for most business tasks such as downloading files. The prices for Business Internet 100 and Business Internet 200 are reasonable.

With 100 Mbps, multiple people can access the Internet using the business Wi-Fi, make calls, upload large files, and at the same time stream H.D. Videos. If your business has less than 8 employees, then their 100Mbps is a good match.

I would also advise you to check on the company’s bundle package to save significantly on your monthly utility bills. Business Internet 100 goes for $59.99 per month, which is a reasonable price for startups and small businesses.

Spectrum Fees, Contracts and equipment

I usually give free advice to all the businesses out there looking for reputable providers. It’s important to understand all the costs beyond details when you sign up with any provider. For that reason, I’ve broken down all the spectrum fees, contracts, and equipment rental and purchase information.

Spectrum fees

You’ll be required to pay a one-time activation fee of $9.99 for the spectrum cable internet service. This is one of the lowest am yet to see. There is no clear information about the termination fee from the company’s website. It’s important to contact customer service for queries.


You’ll have to sign a contract before you get the services from Spectrum. What more is that Spectrum will buy your current contract for $500. This is crystal clear that they trust their services and are confident you won’t have to terminate before the end of the contract.

Spectrum gives all its new customers 30 days to try their business Internet. If you feel like the service is not what you want, you can request for changes or terminate at no cost. You should contact the company before the end of that period and return their equipment. Note that the refund doesn’t include the $49.99 installation fee that you previously paid for.


This company will lease you a cable modem for free. This is good news considering some other ISPs rent out such equipment for about $10 every month. Keep in mind Spectrum does not allow customers to purchase their own equipment.

Can I install Spectrum internet on my own?

For some business owners, shaving off some up-front costs is a goal. The one main way of doing this is to consider self-installation. So, yes, you can install spectrum Internet on your own. However, you have to follow the given instructions from the company to get everything up and running.

First of all, get in touch with Spectrum to see the plans that your business is eligible for and whether they accept self-installation for such services. If yes, then order the installation kit and follow the manual for installation.

Spectrum data caps

One major advantage of this ISP is that they’ll never throttle your speeds or put a limit on the amount of data to use. This is a big bonus to the ultra-high-speeds and reasonably priced plans. The company offers unlimited data, unlike many competitors that give you a 1TB data cap.

Things to consider about Spectrum

Spectrum became prominently popular in the Internet provision market in the 1990s. They later acquired Time Warner Cable in 2016 which saw them expand broadband cable and other internet services in some major cities in the U.S. We’ve shared a lot of information about Spectrum above which is supposed to help you make a wiser decision.

Now we have a list of spectrum pros and cons that can also inform your decision. I’ve also compared Spectrum H2H with its main competitor, Verizon.

Spectrum Business Internet pros

  • Affordable High-speed plans
  • Free tech upgrades
  • Special offers for bars and restaurants
  • No contract for Internet-only plans
  • The company will buy customers out of the already existing contracts
  • Wide Coverage
  • Free-extras

Spectrum Business Internet cons

  • Fiber is rarely available
  • Lengthy contracts for the bundle packages
  • The upload speeds are not the best

Whose Spectrum Business Internet plans for?

Spectrum Internet is a good option for most businesses out there. However, there are some groups of businesses that can benefit adversely from Spectrum Internet plans and bundle packages. So, spectrum Internet service is for you if:

  • Your business Internet needs don’t surpass the plan’s upload speeds
  • Home-based businesses that don’t have more than 10 connections at a time
  • Your work doesn’t involve huge file uploads
  • Your customers don’t consistently need to get connected on the Wi-Fi
  • You have less than 10 people using the Internet at the same time

Spectrum Business Internet: Best for Home-based Freelancers

People working from home need a consistent Internet connection to chat with their clients, delegate work, complete the order, and submit them. If you’re one of these people, then 10Mbps Upload speeds and 100Mbps download speed is perfect for your services.

Though, freelancers differ significantly depending on what they do. For people with work that involves a lot of file uploads and large file downloads, Spectrum Internet Ultra with 400Mbps is the best for them. The prices are reasonable for small Freelancing businesses and home internet needs.

Spectrum Business Internet: Best for Bars and Restaurants

Bars and restaurants have varying internet needs depending on several factors. For bars and restaurants with co-working spaces, there is a need to go for Spectrum Internet plans with higher download and upload speeds.

Furthermore, Spectrum offers discounts for bars, restaurants, and coffee joints. This indicates that bars and restaurants may end up saving significantly on Internet bills every month. Furthermore, such businesses usually require bundle packages which are typically less costly.

Spectrum offers several enticing Internet bundles with phone and TV services to make bar operations seamless and productive. This is to keep the customers entertained as they shop, wait in the reception, or get serviced in the bar or restaurant. Business TV is invaluable in these kinds of businesses.

Spectrum Business Internet: Perfect for government offices

Government offices have varying internet needs depending on what is being done in the offices. Internet speeds of 100Mbps or below is best suited for small offices. If the Internet needs in the office are higher than average, it’s a good thing to go for the Spectrum Ultra Internet with 400Mbps or Spectrum Internet Gig.

Spectrum vs. Competitors

It is equally important to compare an ISP with the competitors to see the kind of services offered by other similar ISPs in the market. Although Spectrum faces stiff competition from several ISPs in the market, Verizon is its main competitor.

Verizon Vs. Spectrum: Business Internet comparison

Every owner knows that time in business is very important and every minute counts. Time is money and each company is all about making money. Businesses have to go with the times and most importantly consider the services counterparts provide. Verizon offers Fiber optic internet with speeds of 75Mbps to 940Mbps. On the other hand, Spectrum offers cable internet with download speeds from 100Mbps to 940Mbps.

Verizon vs. Spectrum business Internet upload speeds

One major difference between Verizon and Spectrum business internet is their upload speeds. The fiber optic internet provided by Verizon offers Internet upload speeds of 75Mbps to 880Mbps. On the other hand, Spectrum offers upload speeds of 10Mbps to 35Mbps. Businesses that handle huge file uploads and other similar activities should certainly consider Verizon as the best alternative. The numbers speak for themselves in this category.

Verizon vs. Spectrum prices

The base prices for Verizon are lower than those of Spectrum. But you’re likely to pay higher equipment and installation fees. After adding the equipment monthly fees, you will end up paying $54.99 for 200 Mbps with Verizon FiOS. Remember that Spectrum charges $49.99 for the same speed. The fastest plan from Verizon, 940Mbps is priced at $79.99 per month while the spectrum fastest plan, Spectrum Internet Gig 940Mbps is at $104.99 per month. These prices vary depending on the extra features that you go for and factors within the business.

Spectrum Business Internet FAQs

Is Spectrum a good Internet service?

Spectrum is a renowned Internet Service Provider in the market but not necessarily the best. Though, its Business Internet plans are reasonably priced. They also offer useful and dependable extras such as email, domain names, security suite, and several other features. There are no contracts for the Internet only plans and the installation fee is lower than that of its main competitor-Verizon.

How much does Spectrum Business Internet Cost?

Spectrum Business Internet prices vary depending on the bundle you pick or the internet plan you need for your business. The prices range from $59.99 to $109 for the Internet-only plans. They have a couple of other priced services that can raise the monthly fee for the Internet and other Utilities including Phone, and Business TV

How fast is spectrum Business Internet?

Spectrum Business Internet plan speeds start from 100Mbps to 940 Mbps download speeds and 10Mbps to 35Mbps for upload speeds. The download speeds are perfect for daily business internet operations but I specifically think something must be done about their slower upload speeds. With that said, you can power your new or small business with spectrum Business Internet Gig with 940Mbps download speeds and 35Mbps upload speeds for only $104.99 per month.

Is spectrum Business Internet 100 fast enough?

100Mbps is enough internet speeds for most business operations. For small and medium-sized businesses, 100Mbps is enough for downloading large files, replaying emails, getting orders, and completing your online accounting tasks. However, businesses with higher Internet needs wouldn’t think of 100Mbps download speed and 10Mbps upload speed as good enough Internet.

Why is Spectrum Internet so bad?

I haven’t come across any spectrum drawback that would leave someone thinking spectrum internet is the worst in terms of speed and reliability. From the reviews available online, spectrum internet speeds are steadfast and the connection is stable. Users end up getting 114% of the publicized speeds. However, their customer service and technical support are not the best. I’ve specifically come across a huge list of complaints online about the time they take to respond to technical hitches.

Final verdict

Spectrum Business Internet may not be the best for your business but they have some amazing Business Internet plans and extras that you should check. Their bundle packages are also reasonably priced to keep your business connected and customers entertained.

Spectrum customer service is above average and its internet speed is good for all sorts of small and medium-sized businesses. Additionally, there’s no contract on the Internet only plans and a low installation fee is an addition to the high internet speeds, reliable speeds, and affordable plans.

Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you

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