While many internet industry giants prefer to take on the big cities and metropolitans, Suddenlink contends with the smaller towns. Suddenlink is an internet company that is familiar to just a few people probably because it’s not widely available. In fact, its services are only accessible to people and businesses in about 19 states across the United States.
With that said, Suddenlink may turn out to be your knight in shining armor, especially when looking for high-speed internet in the small towns and Suburbans. But before you can jump the gun and sign up for its services, it’s prudent to know the kind of services this company offers and if it’s worthwhile. Without wasting any more time, let’s dive right in!
Suddenlink internet overview
Suddenlink is a subsidiary of the Altice Company in the US. People consider it to be a small internet company, but it competes quite favorably with its counterparts. One of the things that set Suddenlink apart from the other internet providers is the fact that it provides high-speed internet in the rural regions. Besides, it offers both cable and fiber internet.
For instance, Suddenlink uses the hybrid fiber-coaxial technology to enable internet access with speeds of up to 1,000 Mbps. Amazing right! Aside from this, the company uses coaxial TV cables to deliver cable internet to residents and businesses in its service areas.
The Suddenlink internet plans and prices
Suddenlink is pretty much at par with many of the other internet service providers. When you compare its internet plans with that of its counterparts, Suddenlink seems to sit in the middle of the entire pack. However, what I like the most is the variety of internet plans and specific speeds that can meet a basic need for the majority of the people, but we all have different levels of usage. While some people are after ludicrous speeds no matter the costs, others simply want average speeds at a budget price. This is exactly what Suddenlink has to offer. It meets the varying needs of all the customers and also takes into account their budgets.
Suddenlink’s flagship service is the cable internet. Keep in mind; they use the existing cable TV infrastructure, hence increasing availability and broadband coverage. There are basically tons of cable internet plans with the standard package starting at a price of $34.99 per month. Additionally, Suddenlink offers a number of fiber plans with the standard one costing about $74.99 per month.
Generally, you will find four solid plan options from this provider. However, as it is with many of the internet providers, the plans and prices tend to change with every location. It may be a good idea to swiftly check and see what internet plans are available in your particular locality. Depending on where you live, there is a high possibility you may not get the gigabit plans. Here are the four main packages for you to choose depending on your internet needs and usage;
- Internet 100: This particular internet plan comes with download speeds of 100 Mbps and uploads speeds of 10 Mbps at the cost of $34.99 monthly.
- Internet 300: This plan consists of 300 Mbps download speeds, 30 Mbps upload speeds, and a starting price of $44.99 monthly.
- Internet 400: This plan consists of 400 Mbps download speeds, 40 Mbps upload speeds, and a starting price of $54.99 monthly.
- I Gig internet: This particular plan consists of up to 940 Mbps download speeds, upload speeds of about 50 Mbps, and a starting price of $74.99.
Suddenlink is still growing its fiber service, and sooner, there may be more states and regions with access to its high-speed internet. With that in mind, I noticed Suddenlink seems to offer fairly affordable internet plans. The only drawback is its 1 Gig internet plan. Verizon Fios and CenturyLink all offer the same plan at quite low prices.
Suddenlink internet speeds and data
The good thing about Suddenlink is it offers a wide array of internet speeds to meet the needs of just about anyone. I would even say Suddenlink holds true to the ‘no one gets left behind’ policy. That aside, people are different in the way they use the internet. Some users only require internet for tasks such as checking emails, browsing the web, and shopping online. There are low-tier plans with speeds of up to 50 Mbps that will get such tasks perfectly done.
Internet plans with speeds in the hundreds are great for online gaming, streaming shows on Netflix, and multiple devices. In this case, packages with speeds of 100 Mbps, 300 Mbps, and 400 Mbps are enough for endless streaming, browsing and enjoying your favorite online game.
Furthermore, if you are living in a household with lots of devices that use the internet, such as home security systems, PCs, smartphones, and smart TVs, you are better off with the 400 Mbps or 1 Gig plan. These will give you more than enough internet speeds to get everything running smoothly. Talk about gaming, video conferencing, downloading large files, and HD streaming, Suddenlink has you covered! The gig plans also have quite good upload speeds for those who are into photography or uploading lots of large files.
There are actually no data caps for the majority of the Suddenlink internet plans. But the low tier cable plans are likely to have set data limits. All the same, most of us are happy to know we can use the SuddenLink high-speed internet without thinking of reaching a data limit.
Suddenlink service fees, contracts, and equipment
I think many of us are pretty happy with the SuddenLink 1 Gig plan. There are absolutely no data caps for starters, you have access to unlimited data, and the best part of it all is the price for life guarantee. Do you know what that means? Now that you are connected to the ted to the service and remain a loyal customer, you get the same price with no surprise hikes whatsoever.
As you can see, those who go for the 1 Gig plan will have an easy time with SuddenLink. The issue is found with the other lower-tier plans. That low price advertised for the 400, 300, and 100 Mbps plans are not meant to last long. This is only promotional and bound to expire before you even know it. Well, for one thing, the 100 and 300 Mbps internet plans have a starting price that lasts for only the first 12 months. After this period, you will begin to notice a hike in your monthly bill. How unfortunate!
The same goes for the 400 Mbps plan, which has a starting price lasting a maximum of 24 months. Henceforth, you’re on your own. Typically, this is an occurrence in several other internet service providers. We would like to see more transparency from SuddenLink, especially with their prices.
Among other providers, SuddenLink also allows its customers to purchase their own equipment. The decision as to whether you should buy equipment relies on how long you want to keep the service. If you are using the SuddenLink internet service for only a short time, then it’s wiser to rent their modem at $10 per month. But if you prefer buying your own modem, make sure its compatible with the service.
This is where I have an issue with SuddenLink. There are lots of hidden fees in the fine print, which most of us don’t understand what they are for or even what they mean. Service fees are usually a dreaded category in the internet service world. People simply find their monthly bills adding up without proper knowledge of where it’s all coming from.
For the installation, there are two options. You can opt for standard installation at no cost if you choose to order the service online or pay $49 for professional installation. From my point of view, this is not a high installation fee since some can go as high as $90.
Other than this, you are also charged a one-time fee of $3.50 for the network enhancement. I can’t say for sure I know what exactly this means.
Some good news here; Suddenlink does not require contracts for any of its internet plans. Yes, that’s true! No contracts at all! If you want to disconnect your subscription, you can do so with no worries of incurring hefty early termination fees. Additionally, people who are not happy with their current internet providers and want to switch over to SuddenLink can have the company buy them out of their contracts. What happens is Suddenlink will reimburse you as much as $100 of termination fees if you choose them over another provider.
Suddenlink customer service
When talking about internet service providers, customer service is a vital consideration. Think of the time you will run into a problem with your internet, and you need it rectified within the shortest time possible. How responsive is your provider’s customer service? Will they respond swiftly in solving your issue, or will you be left frustrated and vowing to cut ties with them?
Now SuddenLink appears to have deep-rooted issues with its customer service. I do know internet providers don’t usually have a great rap in this category, but Suddenlink has to work on this and improve accordingly. A recent report from ACSI gave SuddenLink a score of 60%. This score is not too low, but it’s not good either.
Of course, I had to hear straight from the horse’s mouth the reputation of the SuddenLink customer service. Simply take one good look around the internet, and you will be met with no so happy customers complaining about everything to do with their service. Among the many complaints are billing issues, frequent outages, and extremely high prices.
One of the users says that he has been calling the customer support for a week now, and each time he is put on hold for hours. Apparently, the customer service reps promise to call back at a specified time but never do so.
In another review from the web, another SuddenLink customer claims to have been experiencing unauthorized charges on his account on multiple occasions. He claims that Suddenlink has been charging him for a modem, (Here’s a list of Suddenlink Modem list) which he does not use, and all these are added on his monthly bill. This is in spite of him calling the customer service and notifying them of the error.
With that said, a number of people are happy with the service they are getting. Some of them claim not to have faced any problems with the internet. This means that all is not lost. Though SuddenLink should find ways to up its game in customer service and make the customers happier with their internet service.
There are users who seek other services beyond the internet, such as TV and phone. Luckily, SuddenLink offers various bundle packages for internet, TV and phone service. You choose between its double and triple-play packages according to the services you want. Also, you are not required to sign a contract for the bundle services. Instead, SuddenLink allows customers to subscribe to monthly contracts.
Since there are many bundle packages, I will briefly outline the recommended ones to give you a clear picture of what you are likely to get. Here is a small list of the notable plans;
- Internet 1 Gig + Premier TV- you receive speeds of up to 940 Mbps together with over 340 TV channels at the cost of $149.99 per month. This package includes all basic cable channels and some premium ones such as NFL, STARZ, and HBO.
- Internet 1 Gig + Value TV- you receive internet speeds of up to 940 Mbps together with over 225 TV channels at the cost of $129.99 per month.
- Internet 400 + select TV- you receive download speeds of 400 Mbps together with over 290 channels at $109.99 per month.
- Internet 200 + value TV + phone- this includes download speeds of 200 Mbps, over 225 channels, and home phone at the cost of $89.99 per month.
- Internet 400 + premier TV + phone- this includes download speeds of 400 Mbps, over 340 channels, and phone at the cost of $129.99 per month.
Basically, value TV comprises of most cable channels at an affordable price. Select TV gives you access to the coveted sports coverage, such as NFL, while premier TV has all your favorite premium channels. Someone would expect Suddenlink provides good extras for its packages. Well, that’s where you’re wrong. Its on-demand programming is not so great; the cloud DVR allows only 75 hours of storage, and the app is barely useful. However, if all you need is affordable bundle packages, then SuddenLink is a perfect choice.
Suddenlink pros and cons
- Price for life guarantee on the 1 Gig plan
- Provides high-speed internet in the often ignored rural areas
- Fast internet speeds
- Good channel lineups for the internet and TV packages
- There is a 30-day money-back guarantee
- Price hikes after 12 months for some of the plans
- Hidden fees
- Lackluster customer service
How to cancel Suddenlink internet service
At times, you might feel the SuddenLink internet service is not working for you. In this case, canceling the service will be quite easy because there are no contracts. With that in mind, there is a service cancellation procedure that you have to follow to ensure everything goes smoothly.
The first thing to do is to call the company and notify them of your decision. Remember, there is a money-back guarantee, and if you make the call within 30 days of your subscription, there is a chance you will be eligible.
After successfully terminating the service, you have to make sure the leased equipment is returned. Otherwise, you might incur charges for the unreturned equipment. You might pay about $40 to $120 for a modem or up to $150 for a wireless modem and router combo. Go to the Suddenlink website and create a return label. After that, put all the equipment in a box and drop it off or send it to the FedEx location.
What to do when the internet connection is so slow
When the internet connection is slow for many of us, the first thing we think of is calling the service provider. Sometimes, a slow connection may be something you can rectify yourself rather than spending hours on hold to talk to a customer service rep. Here is how to go about it;
Try a router reset
This may sound amusing and a bit of a cliché, but it can actually work in some cases. Do the simple: unplug the router, wait for a short while and then plug it back in. Doing this will save you from headaches in many instances.
Check the wifi network.
Run speed test to determine whether your internet connection performs at its full capacity. Download one of the many popular speed test apps that will help you know your wifi performance. They will also check if you are getting the full MBPs you paid for.
Test the router settings
Ensure your broadband router is configured properly. Take time to check and test the settings.
Ensure there is no interference both inside and outside the home
There are many signal disturbances inside and outside the home that can slow down your connections as well as decrease download speeds. Is there a running washing machine inside the house? This may be affecting your signal strength hence the slow connections. Try moving your router to another location in the home where it will perform better.
Don’t connect too many devices on the internet.
The right thing to do here is to connect only the devices you are using. If your laptop is no longer in use, simply disconnect it from the internet, especially when it has gone down. This will help other devices which are in use connect faster and better.
If you have tried all this and still your internet connection has not improved a bit, the next course of action is to contact the customer service. They will take due action and fix the issue.
Frequently asked questions
How much does the SuddenLink internet cost per month?
Depending on the plan, the SuddenLink internet may cost anything, starting from $39.99 to $89.99 per month. However, these are the starting prices and are bound to go up after a period of time. You can subscribe to the price for life guarantee with the gigabit fiber plans.
Does SuddenLink have unlimited internet?
Yes, users who opt for the SuddenLink top speed plans such as internet 100, 200, 400, and 1 gig internet are allowed access to unlimited data. You can browse, stream in HD and do online gaming with no worries at all.
Does SuddenLink charge for the modem?
Suddenlink leases out modems to its customers at a fee of $10 monthly. You can also purchase a modem from the company at only 80 dollars, but you have to get your own wifi router in this case.
Bottom line: Is Suddenlink any good?
Suddenlink may not be for everyone, but there is a lot that they can offer. For one thing, it offers broadband coverage in some of the rural regions. People living in such areas know that it’s not easy to find a reliable and affordable provider. With their speeds and competitive prices, SuddenLink internet may be a good alternative to satellite.
Notwithstanding, there are so many complaints online about their service. The list of issues with the SuddenLink customer service and their internet is endless. If this is the only service provider in your area, there is no doubt they will offer a better deal than other types of the internet (satellite). However, those living in the cities and towns where there are other ISPs should consider looking at the other alternatives first. This will help prevent future frustrations.