RCN business internet review – Must Read For Small Businesses

We live in a modern world where the internet is everything and RCN business internet is one of the known providers. Whenever I take a walk in the streets, I see people on their smartphones and smart devices doing this or that. This goes a long way to prove the point that most people need the internet for the smooth running of their lives. Nowadays, almost every business needs reliable internet. It doesn’t matter whether you are a startup or you have been running a company for five years. The internet is still an invaluable tool in the normal operations of the business.

It’s never easy to find an internet provider for your business that will not disappoint you. RCN is an internet service provider that has been around for quite some time. The company was founded in 1993 as a cable and telephone provider. With time, it grew and started offering internet services in some states. The company mainly provides fiber and cable internet to businesses and residential customers. If you have been thinking of using RCN internet services, I have reviewed their services and what they have to offer to make things easier for you. This way, you are well equipped to make an informed decision.

RCN Business Internet availability

The first thing you need to know is if RCN provides its services in your area. One of the common things with many of the internet service providers is that they have limited coverage. Therefore, there is a huge possibility the RCN internet may not be available in your locality. I noticed that RCN focuses its services in the metropolitan areas of the US. For this reason, in case your business is not established in the big cities, then you might have to look for other providers.

Some of the areas that have the RCN DSL internet include New York City, Washington DC, Boston, Philadelphia and Chicago. Their internet service may also be available in the surrounding regions of the metropolitans.

I had earlier mentioned that RCN also provides fiber internet. This is especially useful to the businesses that are in need of fast speed internet. However, the fiber service can only be found in a few select areas, which are mostly the metropolitans.

If you are not very sure about the availability of the RCN internet in your area, simply go to their website and input your business address. You will be notified if the service is available there or not.

The RCN internet speeds

Every business out there requires fast and reliable internet speeds. No one wants to spend hours on a computer waiting to download a few documents. For one thing, this slows down the business operations. With that in mind, you don’t have to worry about the RCN internet speeds. RCN has earned many praises for its fast internet speeds. As a matter of fact, it was voted as the best in terms of internet speeds by the PC magazine.

The 500 Mbps and 1gigabite internet speeds are most suitable for business owners. This is more than enough internet speed to keep any business operations running smoothly. Furthermore, such fast internet speeds can support the use of more than 10 devices simultaneously. The 250 and 500 Mbps can work just fine for the majority of small businesses with average internet usage.

When it comes to the ISPs, there are usually many complaints about the company advertising internet speeds which they do not deliver. Well, according to what people have to say, it seems that RCN scores quite highly in the speed category. This might be an indication that they actually deliver what they advertise, and hence the customers are satisfied with the internet speeds they receive.

The RCN business internet plans and prices for Business

RCN offers a variety of packages at reasonable prices. The plans are basically divided into three tiers with the highest one being the most suitable for business owners. Keep in mind; the prices vary by location, and not all the plans are available in every location. Make sure you have done your research before taking the plunge. Their wide range of internet plans ensures every type of business is covered starting from the startups with limited internet usage to the bigger businesses that require faster internet speeds for tasks such as video conferencing.

Remember that the prices of internet packages tend to go up by $10 every month once the first year is completed. The internet plan with the fastest internet speeds is the one gig internet. With this internet speed, you can seamlessly do things like transferring large files with no issue or frustrations

When you compare the prices of the RCN internet to other service providers, this company is way more affordable. I would easily recommend it as the cheapest ISPs around. However, always be careful of some hidden charges which are often the norm with internet service providers.

These are their internet plans and prices;

RCN Data caps

Among the best things that an internet service provider can give to its customers is doing away with the data caps. It’s quite inconveniencing to reach your data limit at a time when you need the internet the most. This means that you have to swallow the bitter pill and pay for the additional data used.

Fortunately, RCN has joined other internet service companies that removed restrictions on the number of data customers can use. All of their internet plans have no data caps. For this reason, you can download or transfer as many files as you want, conduct web conferences and browse with no worries about reaching your data limit.

While it seems that RCN does not have any data caps, they don’t mention this on their website. This leaves people in the dark and wondering whether there is a limit or not.

RCN bundling services

A good number of internet service providers also include some bundling services as a way for their customers to save money. In this case, when you sign up for more than one service, you typically get a lower price. Take for instance; those people who have just started their business may be looking for ways to save on costs. If you need a phone or TV, then it might be a good idea to consider bundling services.

Keep in mind; bundled services will not always save you money. Therefore, you have to weigh your options carefully. Compare the packages to see whether an all in one package will cost you less than getting the services from different providers. However, in most cases, a bundled package tends to be cheaper.

RCN has two options in this case; there is the internet together with TV and the internet plus TV and phone. When it comes to TV, you can choose the plan that is most suitable for you. It’s all about knowing the type of customers who frequent your business. Are they the kind of people who would be interested in local news, music channels or the latest movies? RCN has TV packages that will cover all of your specific needs.

Aside from TV, RCN provides phone services to its customers. It features caller ID, call waiting, unlimited calls and so on. Generally, their phone is quite affordable, and the pricing will depend on your particular internet plan.

Contracts

I will have to admit that I am happy about the fact that RCN has no contracts. Majority of people find themselves locked in a 12-month contract and the services they are getting are not satisfactory. This means that you cannot cancel your subscription and change providers unless you are ready to pay a hefty early termination fee.

Luckily, RCN takes this burden off your shoulders. No contracts hence no termination fees. You can cancel at any time whenever you feel like this is not the best ISP for you. It’s that easy and simple.

RCN service fees

Well, there will always be some service fees somewhere even when you escape the contracts and their early termination fees. Sometimes, you might opt to do your own installation just to avoid paying the installation fee. However, this is only possible if you don’t need cable wiring. The RCN installation fee is about $50 but you can get free installation through their promotions or coupons. Additionally, they charge a one-time activation fee of $9.99.

Equipment

It’s no doubt that you need high-quality equipment for the best internet experience. RCN does not sell equipment to its customers, but there are rental options. If you need a modem or router, you can rent it at a price of about $5 to $15 per month depending on your current location and the type of equipment you require. When compared to other service providers, their rental price is quite modest and affordable.

Furthermore, RCN does not restrict customers from buying their own equipment. One of the advantages that come with buying your own equipment is that you will be saving a lot of money in the long term. On the other hand, you will miss out on the timely updates and customers service, which is usually given to the customers with rented equipment.

The RCN customer service

The RCN customer service leaves little to be desired. It’s surprising that many of the internet companies pay very little attention to customer service and satisfaction. In the past, there have been numerous reports and complaints from the RCN customers concerning hidden charges suddenly appearing in their bills. The worst part is talking to their customer service agents who seem unbothered or not in a hurry to answer your questions.

If you need to contact the customer service at a point in time, you can call them via the given phone number or reach out to them through their social media platforms. There is definitely some work that has to be done on the RCN customer service to ensure more convenience and fewer frustrations. With that said, the company does quite well in other departments.

Pros

• Their internet is fast, stable and reliable.
• Affordable internet
• There are no contracts
• A variety of speed options
• Time to time promotions for free installation
• Allows people to buy their own equipment

Cons

• Their internet is not readily available to people who live outside the metro areas
• The fiber internet is not found in all of the RCN coverage areas
• Generally poor customer service

FAQS

What kind of internet is RCN?

RCN is a company that provides high-speed internet to its customers at a modest price. For instance, they offer internet with speeds of up to 940 Mbps for business owners who frequently conduct web conferences or deal with large files of data.

How can I lower my RCN bill?

Lowering your RCN internet bills is really simple. It’s as easy as calling them to negotiate for a lower price. The first thing you have to do is research the internet prices of the reputable ISPs in your locality. Afterwards, check if there are any promotions and discounts the company is offering. These would be your reference points as you negotiate for a lower price.

How fast is the RCN internet?

The internet speeds you receive depends on the locality of your business, among other things. However, RCN promises high speeds of up to 940 Mbps for heavy internet usage.

How reliable is the RCN internet?

The fact that the PC magazine voted RCN as the best in terms of internet speeds says a lot about its reliability as an internet service provider. It’s proof that they deliver on what they say.

Conclusion

RCN business internet is one of the most flexible ISPs out there. They offer great internet at affordable prices. However, this does not mean they don’t have some skeletons in the closet. Take for instance, their unexplained price surges and limited coverage. All in all, they are not that bad compared to some other internet providers.