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cox business internet review

Cox Business Internet Review – Must Read For Small Businesses

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The US has stiff competition for Internet Service provision. As a matter of fact, almost all Americans have at least two Internet service providers available for their Internet needs. However, not all Internet service providers (ISP) offer the same services. This indicates that a new customer should take enough time researching all the strengths and weaknesses of each of the ISP in the area. Today we will review Cox Communications and see whether the provider is a good match for your business Internet needs.

About Cox Communications

Cox Communications is one of the many ISPs in the US market that serves businesses of all sizes and households with varying Internet needs. The company now provides Internet services to more than 17 States in the US. Cox Communications claims to offer different packages and Internet plans for all businesses. They have plans with speeds of up to 300Mbps. All the plans have a static IP address, email account, and an online backup storage space and security Licenses. For your business, they provide Wi-Fi for your employees and guests.

Cox Business Internet availability

You probably want to, first of all, know whether Cox business Internet is available in your area. Currently, the Cox Internet is available to people in 17+ states in the US. This means that Cox Internet is probably available in your locality. This is the case if you live in Florida, Arkansas, Arizona, California, Ohio, Idaho, Louisiana, Georgia, Virginia, Nebraska, Kansas, and several other states. If your business is established in any of those states, you can be sure you will get all the Internet services required for your business.

Different Internet Types offered by Cox Communication

Cox Communication Internet Service provider offers a couple of Internet types for all needs in the market. The most common options are the Coaxial Cable Internet and Fiber Optic. Small Businesses can go for Cable connections while big corporations can choose Fiber Optic Connections.

Coaxial Cable

Coaxial cable is a high-speed Internet connection available to most Cox Internet customers. This internet service utilizes the already available wires for Cable TV. The company can send both Internet and cable services through the same Coaxial cable. This alternative offers you Internet speeds of up to 1Gbps.

Fiber Optic Internet

Fiber Optic internet is available for big corporations or people with super high Internet usages. The fiber optic connection lines are smaller than the human hair, and they have the capability to convert data-carrying electrical signals to light. This is especially the reason why Fiber Optic internet is the fastest. This is the option that allows businesses to exceed their bandwidth and pay for their individual basis.

is cox business internet fast

Cox Internet for small businesses

Small Businesses have a chance to utilize the benefits of Cox Internet availability in these areas. The businesses looking to cut down on costs can opt to bundle their Internet with Telephone, Television, and Security solutions. If you operate a large corporation, then you may fail to get the best internet speeds from Cox Fiber, depending on where the business is established. Though, if the business is within the areas where the Cox Fiber is available, you have a chance to grab Internet speeds of up to 1Gbps. I think this is more than enough internet speed for your business.

For mid-size businesses and enterprises, Cox has dedicated Internet plans with varying downloads and uploads speeds depending on your needs, willingness to pay, and where you stay. The company also offers Business TV solutions, Metro Ethernet, phone services, and Hosted-Voice Telephone speeds.

Cox Coaxial Cable Internet plans and prices

If you love internet and you cannot live without it, you probably want to know about some cheap Internet plans from this provider. The company provides Internet from 10Mbps to 1Gbps download speeds. Although 10-50Mbps seem as a slow internet, it’s affordable and can be a good match for Home-based businesses and other small business needs. Here are some Coaxial Internet packages offered by Coaxial Cable Internet service Provider: Cox.

Plan Download speed Price
Cox Internet starter 10 10Mbps $19.99
Cox Internet Essential 30 30Mbps $39.99
Cox Internet Preferred 150 150Mbps $59.99
Cox Internet Ultimate 500Mbps $79.99
Cox Gigablast 1Gbps $99.99

Cox Fiber Internet plans and Pricing

Now let’s see how this company values their Internet plans and whether there are any differences between this and the way the competitors’ value their packages. The different plans come with varying download and upload speeds. The company doesn’t guarantee the download speeds stated on their site. This is an indication that the Cox Internet speed may change according to the location. For people in big cities, the speeds slightly vary compared to those on far ends.

Cox Internet Plan Max Download speed Price/month
Cox Business Internet 50 50Mbps $130
Cox Business Internet 100 100Mbps $165
Cox Business Internet 500 50Mbps $360
Cox Business Internet 1000 1Gbps $515

 

Best Cox Internet Plan for small and Mid-sized Businesses that cannot get fiber

For Businesses that cannot get the Cox Fiber Internet, there is still an opportunity to access high-speed internet. If your mid-sized business has an increasing need for Internet and a stable connection, it would be very imperative to choose the Cox business Internet 1000 with a download speed of 1Gbps and a monthly fee of $515. However, this is not always available to all people.

One major reason why this company is on the frontlist of business Internet is that they have an above average plan for all types of businesses. They also offer a number of plans that can work for any type of business, including freelancing or home-based businesses.

Depending on your specific business Internet requirements, you can choose from the Cox Business Internet 50 to Cox Business Internet 500. Though, I should state that their prices are higher than those of some major competitors such as CenturyLink and SuddenLink.

Cox Internet speed Review

Does Cox offer the speeds they advertise on their site? Do they offer the best speeds for small, medium-sized, and large businesses? Let’s find out. One selling point for Cox is that their Internet plans are able to cover almost all Internet lifestyles while also meeting all the internet needs of businesses regardless of the size.

The company’s Internet speed efficiency is good. To get the ratings, we used the FCC data and also checked the advertised Internet speeds.

The Cox Internet average download speed was measured to be just under 104%. This is a sign you might get download speeds sometimes higher than the advertised internet speeds. Is that not a good thing for your business? Definitely yes.

Cox also did better than CenturyLink in terms of speeds by about 10%. Though AT&T is better in the same category, and Xfinity also got a higher score than that of Cox.

What is the best speed for Businesses?

Judging the Internet speeds you require is tricky. However, I would advise going for Internet speeds of 50Mbps and above for businesses. Though, Internet speeds of more than 500Mbps may be better for business with occasional web conferences and large file transfers.

Cox Pros

  • Multiple Plan Options
  • It’s compatible with Streaming apps
  • Bundle Cable, Internet, and Home phone
  • Flexible Packages
  • Mesh router for reliable and widespread coverage
  • Unlimited data plans
  • Good internet plans
  • Reliable

Cox Cons

  • Rates tend to increase over a period of time
  • Contracts
  • The prices are relatively high

Cox Recommended Plans

The best for small Businesses and solo web surfers

When I talk about small businesses, I mean businesses with less than 8 employees. If that defines your business and you don’t share Wi-Fi with the customers, then you can choose the Cox Internet Essential 30. This plan is also wonderful for residential internet needs and for home-based businesses.

The main reason why I picked this Internet plan is that the 30Mbps is enough for most small businesses and sole Internet surfers. This is more than enough for Streaming Netflix and some simple document downloads.

Best for medium-sized businesses and large families

You may have a family of more than five serious internet surfers or a Cyber café in the city. If that defines you, then Internet Preferred 150 is the most suitable option. The first reason being 150Mbps will work just fine to get most of the business tasks completed effortlessly. Additionally, the price is quite affordable, and the streaming is seamless for more than five serious internet surfers.

Cox Bundle packages

Bundling services is a noticeably profitable way of saving on Cox. It’s also a very convenient way of getting all the services from the same provider. I actually don’t see any reason to have two or three bills at the end of the month while you can just have a single provider.

Cox can bundle some of their services to give you convenience and lower your bills. If this is good news for you, then you have all the reasons to choose Cox Internet Bundles. Their bundle packages start as low as $75 per month. They have an introductory rate ranging from $75 to $180 per month. Their bundle packages include Internet, Cable, home automation, and Phone. Here are some of their Bundle packages;

Cox Internet +TV bundles

Bundle package Internet speed Phone Price Home automation
Contour Stream 50Mbps No $55.98 No
Contour stream 150Mbps No $75.98 No
Cox TV Starter 75+Channels 10Mbps Unlimited Long distance $64.99 No
Cox Bronze, 140+ Channels 150Mbps Unlimited Long distance $109.99 Yes
Cox Silver, 170+ Channels 500Mbps Unlimited Long distance $129.99 Yes
Cox Platinum, 250+ channels 940Mbps Unlimited Long distance $179.99 Yes

Cox Internet + Phone Bundle

Plan Price Internet Speed Phone
Internet essential 30+ Voice Premier $39.99 30Mbps Unlimited calls to US and Canada and landlines in Mexico
Internet Preferred 100+Voice Premier $69.99 100Mbps Unlimited calls to US and Canada and landlines in Mexico
Internet Ultimate + Voice Premier $89.99 300Mbps Unlimited calls to US and Canada and landlines in Mexico

Given the above options, you can go for any of them and still save significantly on your monthly bills. The bundle packages depend on your budget, the number of channels you want for Cable TV and the Internet speeds you need.

What I like About Cox Internet Bundle

We all understand that variety is the spice of life, and that’s what you get when choosing bundle packages. One thing that I specifically like about the Cox bundle packages is the fact that you can get a cheap starter package. This gives individual users an opportunity for full blast entertainment. A starter package is also a good option for families because they offer 75+ channels.

Another thing is that their maxi premium channel package allows you the rare chance of accessing gigabit speeds and many TV channels. When we speak of variety, Cox Internet definitely comes first on the list. The Cox TV and Internet Bundle come with some extra features that include the Contour TV app. Immediately after signing up for the TV service with Cox, you will start using this app. The app gives you the ability to start watching your favorite shows wherever you’re.

What I didn’t like about Cox Internet Bundle

The Price

While there’s so much to love about the Cox Internet bundle, I don’t like the monthly prices. You will easily realize that Cox has a couple of bundles that are highly-priced. This means that the Cox bundles can be very expensive for some businesses and households, which is not supposed to be the case.

The Contract

The company’s lower tier is a good option, but when it comes to higher bundles, the price leaves us with mixed reactions. Though, if you want some major improvements in your household and business, you can pick their higher tiers.

I was particularly not happy about the bundle contracts. The bundle packages are only available under a two-year contract. Remember that your price will go up soon after your first year. The new prices may be as high as $20+ every month.

The Network Infrastructure

The final complaint about Cox Bundle internet is its network infrastructure. The company runs through a cable network. Unlike the Fiber-optic networks, cable networks sometimes offer symmetrical upload speeds. This is a very big blow to gamers and some businesses.

What are my best Cox TV and Internet Bundle package pick?

Although there are many Cox Internet and TV packages for people to choose, I specifically liked the Silver Double Play. This package comes at a price of $109.99 every month and 140+ channels just for you. The download speed is 300Mbps, which is enough for just about any mid-sized business.

The best Cox Internet and Phone Bundle

The best Cox Internet and Phone Bundle is the Internet Preferred 100+ Voice Premier. This package offers you Unlimited Calls to the US, Canada, and landlines in Mexico. You only have to pay $69.99 every month for the service.

Cox TV and Phone Bundle

Would you want to get Cox TV and Phone in a single package? If yes, then this company offers one plan for TV and Phone bundle, the Contour TV and Voice premier at the cost of $99.98 and 140+ channels. You also get Unlimited Calls in the US and Canada and Landlines in Mexico.

Cox Data caps

Just like CenturyLink, Cox internet offers data caps of 1TB. I think it’s essential to be aware of the Cox Internet caps, especially if you expect your business Internet usage to increase over time. 1TB data cap is equal to about 400Hours of continuous HD Movie Streaming. Four hundred hours is a lot of time for streaming. For Businesses, it may be more than enough.

The 1TB average data cap is perfect for heavy data users. For businesses that are sharing Wi-Fi with the customers, 1TB can last for about two weeks. The good thing is that you can download the Cox app to view everything about your data usage.

Cox Contracts, Fees and Equipment

Like other ISPs in the US, Cox lies on the average when it comes to contracts, your modem, and extra fees. One major drawback is that you will be tied to a 1 year cox contract for every Cox plan. Some of us don’t really like contracts because you will have to pay an early termination fee if you’re not comfortable with the services offered and want to cancel the subscription.

But a 1-year contract is better than the two-year contract some major ISPs require. It’s basically a good option for the people who have no issues committing to the company for a short period of time. However, some providers have plans with no contracts at all. Xfinity and CenturyLink are two ISPs in the same market that don’t require any contract.

Cox equipment: Rent or Buy

When it comes to equipment, Cox has almost the same fees as other ISPs. If you don’t have a Wi-Fi modem, you are supposed to rent it from Cox. This will attract a $10.99 per month fees. The good thing is that you can buy the modem for only $179.99 and avoid the hustle of paying monthly fees.

Cox Installation fees

Just like other ISPs, you will be required to pay $20 self-installation and shipping fees. The company doesn’t ask for any early termination fee. This installation fee will apply whether you buy the modem or rent it from Cox.

comparing Cox Business Internet plans

Cox Customer service review

Every time you want to contract with an ISP, it’s important to know about the customer service. Your business needs a seamless and uninterrupted internet connection. So, customer service should be in a position to offer on-time responses and take swift actions to correct some common issues.

There is a great number of Cox customer service reviews available online where you can get some insights about their reliability. Note that most ISPs out there provide excellent services but fail to address some major issues their customers face.

Cox customer care has a below-average customer service review on major review sites. People have shared their experiences with customer service on those sites. One person claims that Cox is a great company for traders and vendors but will always frustrate you with their slow responses when you have outages and other issues.

Another person claims that he got Cox some years ago, everything started out well, but as days went by, he faced outages and had to contact the company. The average response time was comparatively high, and the representative didn’t offer a viable solution for the same.

Someone stated that the only thing worse than the Cox cable and their Internet services is their customer care. The department believes that the word customer care is not a noun but a verb. Their Internet service went down consistently, and the customer service was nowhere to be seen.

To confirm these claims, I had to call the company through their phone as a business owner, and I wanted to see how fast they will respond. Firstly, I had to wait for so long on the line before I was referred to a live representative. He confirmed my location but still didn’t wait to get insights about my problems or anything else after reaching the customer service rep.

Talking to a Cox Communications sales agent is easy. This is because their main focus is to get new customers and not the welfare of the current customers. If you’re not a current customer, you can only talk to a cox Communications customer agent.

How to handle Cox Customer care

For the people that feel like the Cox customer service is not being responsible enough, there are some tips you can use to achieve better results.

  • Ask and Repeat questions-You don’t expect the representative to get everything you say and solve every detail of your problem if you don’t repeat the questions. For a more natural experience, make sure you have written down all the issues with your internet connection and eventually ask every question you have in mind and the solutions proposed.
  • Call, don’t chat-Although going for Live chats can help solve your issues, the call line was easier to get a customer rep and solve the issues. It may sound old fashioned but remember sometimes modern problems require older solutions.

Things to consider about Cox Internet

Before you go for the Cox Internet plans, I want to ensure you have enough information to make an informed decision. The first thing that you can easily note is that the Cox Internet plans are undeniably highly-priced. You are also very likely to incur other costs in contracts, equipment rentals, and installation fees. I will briefly mention other things you should know.

IP address

They offer Free Static Internet Protocol (IP) address. However, it’s only the businesses hosting their own servers that need such services. If you need one, it’s here for free. Most of their plans offer 25GB for data storage. This is an indication that you can set your plan to back up automatically any time of the day. This is a good point because even when your laptop or computers are stolen or tampered with, you still have your important business data.

Cox Security Suite

The company also offers you a data protection program that comes complete with McAfee Virus and Spyware protection. Most plans come with 25 security Suite license. This is for employees to protect their data from intruders.

The Cox Customer service is not too bad.

Although I have come across many people complaining about Cox Customer service, it’s comparatively better than some other ISPs. Though, this is not a justification that they have excellent Customer service. The services offered and assistance directed your way when raising issues about the outages, bills, and other queries are below average.

Can I get a good Bargain with Cox Internet?

The information above shows that Cox Internet is expensive, especially for small businesses and startups with more than 8 Employees. For that reason, you may have thought of bargaining your way to lower bills. If this has crossed your mind, then use the below tips.

Go for cheaper packages.

Cox Internet has a couple of services available. Therefore, you can always go for a cheaper deal, but ensuring the internet speed is perfect for your business as well. To make such a decision, start every month by weighing your internet usage. If your business is moderately using internet and there are no signs of completely utilizing the available plan offers, go for a lower plan at a lower price.

Choose Cox Bundle package.

As shown above, Cox gives you a chance to combine internet with other services. One simple and effective way is to bundle Internet with TV and Phone services. This gives you an opportunity to save and get the bargaining power because you’re using all the services from the same company.

Cox Business Internet and phone bundle

 

Cox Business Internet FAQs

How fast is Cox Business Internet?

Cox offers varying Internet plans with different Download and Upload speeds. They offer Internet plans of up to 940Mbps. Though, you can choose any other plan from 10Mbps, 50Mbps, 150Mbps, and 500Mbps.

Is Cox Internet available in my area?

Cox is a very popular ISP with coverage in more than 19 states in the US. Therefore, there is a good chance the service is available in your locality. So, where do you live? Is it within Arkansas, California, Missouri, North Carolina, Nevada, Virginia, Rhode Island, Ohio, Oklahoma, Louisiana, Massachusetts, Idaho, Lows, or Georgia? Those are some of the places where you can get Cox Internet.

Is Cox Business Internet reliable for Business?

Cox has a Business Internet plan for each size and type of business. Choose the internet plan that has upload and download speeds best suited for your business needs.

Does Cox have good Internet for Business?

Cox offers high-speed Internet in all the 19 states where it’s available. The internet is available from 10Mbps to 940 Mbps. This shows that the speed across the different states is good for your small to large business. The prices are likely to increase depending on where you live, but the bundles can be a good match for all your Internet needs.

Why is Cox Business Internet so expensive?

Business internet has a couple of features that make it expensive. Cox is one of the business Internet providers in the US, it offers different plans at different prices. The internet speed is one factor that makes the business Internet so expensive. Firstly, your business may need ultra-fast Internet connections, which would translate to higher costs.

What is the cheapest Cox Internet plan?

For households and startups, there’s no need to go for Cox 940Mbps Internet plan. It’s important to consider some affordable packages such as the Cox Internet essential 30 and Cox Internet Preferred 150. The Cox Internet essential 30 has a download speed of 30Mbps at a price of $39.99, while the Cox Internet Preferred costs $59.99 for 150Mbps.

Final verdict: Is Cox Good?

There are several things I’ve liked about Cox and few others that I didn’t like about this ISP. The internet speed is perfectly fine for small and medium-sized businesses. However, its high-speed Internet is not the most affordable or reliable. This is an indication that you may end up paying a lot of money for the Cox high-speed plans.

Another thing, the Cox Bundle package is good and offers the best services for small and medium-sized businesses. The speeds of up to 300Mbps and up to 1000Mbps work perfectly fine for most. The cox Internet also comes with a 1-year contract, which I think maybe inconveniencing for some people. The few people that don’t want to get tied on a year’s contract, then it’s wiser to look for other alternatives.

Finally, I think Cox Internet is a good alternative for people that live in areas where the Cox Fiber Internet is available. Though, I can say it’s not as good as some other ISP for businesses, especially because it’s not widely available and its prices are high.

What Internet Service is Available in My Area?

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Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you
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