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Wondering why the TV Guide on your Cox TV is not working and how to fix it in 2024, then read on, as we have the answers.
Cox is a great cable TV provider if you are looking to get a variety of channels, on-demand content, and DVR with enough storage. Coxโs bundle packages are some of the most convenient in the industry.
This service provider goes the extra mile to make customers satisfied, and you may not have seen a more customizable experience than what they offer.
Besides that, Cox also provides a TV guide that indicates programming information for different channels. It could be a tool you use to know when your favorite program will air on a channel.
That being said, the Cox TV guide isnโt exempt from issues now and then. If you are wondering why the TV guide wonโt work, there are a bunch of common reasons for it.
Luckily, itโs usually nothing to worry about, and steps to resolve it are pretty straightforward.
Table of Contents
1. Perform a power cycle
Oftentimes, the first thing to do to restore an inaccessible TV guide is to power cycle or reset the cable box. Over the years, resetting has done so many wonders in the technological world, and cable boxes are not an exception.
If there is some minor bug on the device, a reset will indeed eliminate it. An error or bug might cause the feature to fail to load up correctly, and thatโs why the TV guide on your TV isnโt working.
So, run a power cycle on your device by disconnecting the power cord for a while. Itโs located right at the back of your Cox cable box.
Let it sit unplugged for about 20 seconds and plug it back to power your device on. It might display Turn On, followed by Hold icon. Wait for the cable box to load up once again, which can take about fifteen minutes.
You will know itโs reset successfully when the front panel of your Cox cable box displays the time. Try to access the guide to see if it now works.
2. Check cables and connections
When the TV guide isnโt working, itโs essential to check your coaxial cable connections. Make sure there arenโt any damaged or loose hanging cables.
Take a look at everything, including the coaxial cables, ports, and other components that make the cable box work. Unplug all the cables connecting the cable box, TV, and wall jack.
Then, plug them back properly and secure all connections. We also recommend you restart the entire system to make it work perfectly.
Make it a point to replace cables that are not in good condition. The cables are pretty economical, so it would be super easy to replace them and restore services.
3. Check input
The wrong input also causes the TV guide issue. There are various inputs, including HDMI, TV, and components. Your TV is supposed to use the right input. Otherwise, there will be a problem with the guide. For that reason, check and affirm your TV is using the right input.
4. Check mode
Sometimes your remote control isnโt set on the correct source mode, and thatโs why youโre having trouble accessing the Cox TV guide. As such, itโs imperative to put your remote to a suitable mode.
It would help to press the CBL button on the remote. This will open a new window from which you can choose the menu or guide option for better functionality. With the correct mode, the issue will be gone, and you can use the TV guide once again.
5. Cox outage
Cox Outages are not uncommon, and almost every service does experience it once in a while. Perhaps Cox servers are down, and thatโs the reason your TV guide is inaccessible.
That being said, itโs crucial to check with Cox and ensure there is an outage in the area. Keep in mind; this typically occurs during service maintenance or repairs to improve the quality of service.
Most people prefer to use an online outage checker in such situations. Within just a few minutes, you will know if service is being interrupted by a Cox network outage. You can also opt to contact their time for more information and assistance.
6. Power outage
Power outage is another culprit of TV guide issues. Therefore, take your time to make sure power and connection are working alright.
After a recent power outage, your cable box may start to download programming files automatically. Itโs a process that could go on for about 20 minutes before the guide can show program information.
7. Wall outlet
The receiver will only work properly when there is a steady power supply from a wall outlet. This means your wall outlet should be in the best condition and with no issues.
Itโs actually where you ought to start. Please take a look at the switch and ensure itโs powered on before moving on to the outlet itself.
The only way to confirm itโs working fine is by testing another device on it. Put another appliance on the same outlet, and that should help you know itโs working properly.
If you realize the power outlet is faulty, find a technician to fix or replace it. Also, you might want to get a power outlet without a switch for an uninterrupted power supply on your device. This guarantees it will work flawlessly and most of the hitches avoided.
Conclusion
Itโs not possible to determine the specific reason why the Cox TV guide wonโt work. This is due to varied causes for the errors. Lucky for you, we have provided a complete and comprehensive guide that will ultimately lead to a resolution.
FAQs
How do I fix my Cox guide?
Usually, the first approach would be resetting the receiver. You just have to unplug the power to the receiver and leave it alone for at least 10 seconds. Plug it back and give it time to load.
Why does my Cox guide says the program is unavailable?
This is possibly an indication of signal issues. Check the coaxial cable connection to ensure there are no loose ends or splinters. Secure all connections and replace worn-out cables.
