- Reset your voicemail password. To do this, you can navigate to your account settings on the AT&T website or app, locate the voicemail settings, and follow the prompts to reset your password.
- Set up your voicemail again. If resetting the password doesnโt work, try setting up your voicemail from scratch. Note: Make sure you save any important voicemails as this process might erase all current voicemails.
Updating Device Software
Itโs important to keep your deviceโs software up to date. I recommend the following steps:- Check for updates. Go to your deviceโs settings and look for any pending software updates.
- Install updates. If any updates are available, install them. The device may restart after the installation.
- Reboot your device. Even if there are no updates, it might be helpful to restart your device to clear any temporary software glitches.
The Mystery of AT&T Visual Voicemail Error Code 9999
In the quest to provide a comprehensive guide on tackling the notorious AT&T visual voicemail error code 9999, itโs essential to cover every aspect of this issue. While the previous sections have provided a solid foundation on how to diagnose and address this error, thereโs still more to unpack.
Configuring Your Deviceโs APN Settings
For Android users, an often overlooked aspect in this issue is the Access Point Names (APN) settings on your device. The APN settings control how your device connects to your carrierโs network. Incorrect APN settings could lead to network-related issues and give rise to the error code 9999.
I recommend the following steps to verify your APN settings:
- Navigate to the APN settings. This usually lies under Settings > Network & Internet > Mobile Network > Advanced > Access Point Names.
- Ensure the AT&T APN settings are correct. The APN settings for AT&T usually include values like โphoneโ for the APN name and โAT&Tโ for the operator.
- Reset your APN settings. If youโre unsure, you can reset these settings to the default values.
Note:
APN settings can vary based on your device and location, so itโs best to check AT&Tโs website or contact their support to get the correct values.Clearing Cache and Data of the Voicemail App
Sometimes, the appโs cache or data might become corrupted, leading to various issues, including the error code 9999. Clearing the cache and data of the voicemail app could be a solution.Hereโs what I recommend:
- Go to your device settings. This is where you manage all installed apps.
- Find the Voicemail app. It might be listed under โVโ for Voicemail, or โAโ for AT&T, depending on your device.
- Clear the cache and data. Find the options to clear cache and data, and tap on them.
Note: Clearing the data will erase all saved voicemails, so ensure youโve backed up any important voicemails before proceeding.
Reinstalling the Voicemail App
If clearing the cache and data doesnโt resolve the error, you might have to take the drastic step of reinstalling the voicemail app. This process involves uninstalling the current app and then reinstalling it from your deviceโs app store.