Share on facebook
Share on twitter
Share on pinterest
Share on reddit
U-Verse Not Working - 5 Ways To Troubleshoot (Guide)

U-Verse Not Working – 5 Ways To Troubleshoot (Guide)

The U-verse TV service provides subscribers with access to many of the high-definition programming and on-demand titles. U-Verse TV has actually become very popular nowadays because it gives people what they need in terms of entertainment. Talk about Live TV, U verse movies, Pay Per View and On Demand are just a few of the services delivered to you through U-verse TV. You will need a U-verse set-top box which will act as an access point to all the services you require and a control panel.

Keep in mind, the U-verse service is delivered through the existing cable lines and is rarely susceptible to weather-related issues. Furthermore, you can choose to use either a wireless or wired U-verse TV service. But, as with any kind of TV service, there may be a few setbacks and problems. The U-verse TV receiver might fail to work correctly, therefore causing issues with the programming or impact any ongoing DVR recordings. On that note, here are some of the common problems related to the U verse TV service and tips on how to troubleshoot and fix each of them

Picture problems on U-verse TV

There are many issues that can occur with your U-verse TV and ruin your entire experience. Among the most common issues are the picture problems. Well, you might be wondering how you can troubleshoot and eventually fix picture problems such as poor picture quality, no TV images or frozen pictures. There are a couple of things you can do to get the U-verse TV back on track and working again.

How To Troubleshoot U-Verse On TV

There is really no need to panic when you can simply troubleshoot and fix the problem on your TV using the U-verse TV remote control. There are the steps to follow;

  • Press the Menu button
  • Navigate down to Help and then press the OK button
  • Go ahead to select information >troubleshoot and resolve > TV >Picture
  • Select the specific picture issue you’re experiencing
  • Follow the provided onscreen instructions

Helpful tips to restore and fix the picture problem on your own

Try restarting the receiver

Most of the time, restarting the receiver will automatically solve the problem. It’s a pretty simple process, and it will take about 8 minutes to complete successfully. Find the receiver power button and hold it down for about 10 seconds. After a while, press it once again to restart the U-verse receiver. In addition, the broadband and service lights on the receiver should be green to indicate its working properly.

Are the broadband and service lights on the receiver green?

If the lights are not green, there is certainly a problem somewhere. Check and ensure the cables connected to the residential gateway are in place and secure. Also, the input settings on the TV should match the types of cables used.

Restart the gateway

The problem might also be originating from your residential gateway. Restarting it will interrupt DVR recordings in progress as well as your internet and TV but may be a good step. Unplug the cable from the power source and wait for 5 seconds before plugging back in.

Check the picture quality on other channels

If the problem exists only on one channel, then it most probably has nothing to do with your U-verse system.

Sound problems on U-verse TV

There are times when users report experiencing problems with their U-verse TV sound quality. First and foremost, you can try to fix the issue on your TV using the U-verse TV remote control. Use the below steps;

  • Press the menu button
  • Navigate down to help and then press the OK button
  • Proceed to select information> troubleshoot> TV >sound
  • Select the specific sound issue you’re experiencing
  • Follow the onscreen instructions

Helpful tips to restore and fix the sound problem on your own

Restart the receiver and if there are multiple receivers, unplug each for at least five seconds.

  • On the other hand, if restarting the receiver doesn’t cut it, there are many more tips to try such as;
  • Consider tuning to another channel to confirm whether the issue with the volume is limited to just one channel or all. In case the problem is experienced with a particular single channel, it’s originating from the station provider’s side and not your U-verse.
  • Check and ensure the connections between your receiver and TV are secure.
  • The mute button might be accidentally pressed, or the volume on your TV is turned down.
  • Check your home theatre system if you’re using one. The power should be on and the correct output selected. Also, ensure the volume on the system is not muted.
  • If none of the solutions above has worked to restore the sound, restart the residential gateway.

Troubleshooting specific issues on your U-verse receiver

Restarting the receiver oftentimes solve many of the problems. However, there are other specific problems that we will mention and offer tips for troubleshooting.

Receiver and TV power is on, but I still cannot see TV

This may have something to do with the settings on your TV. Check the settings and ensure the proper input or source is selected.

The receiver turns off and goes into standby mode

There is a feature on all of the receivers that prompt it to turn off and go into standby mode as a way to conserve energy. This occurs after 8 hours of inactivity. To prevent this, always press a key on the U-verse remote control such as OK or Options to restart the cycle.

Receiver not responding to the remote control

What you should do in this case is to check the batteries in the remote to confirm they are working properly. Simply press the AT&T button on the remote control, and if a red light appears, the batteries are in good working condition. If there is no red light or it’s dim, it’s time to replace the batteries.

Connection error on the TV or receiver and WAP not pairing

It’s likely that the receiver is farther from the WAP and should be moved closer to it. Afterwards, press the WPS button on your WAP and the OK button on the wireless receiver to pair them. It will take about two minutes, and a green light on the receiver confirms successful pairing.


The troubleshooting solutions mentioned above should be able to get your U-verse receiver working perfectly well. All you have to do is find the root cause of the problem and tackle it from there.

Jill Burns
Jill Burns
Read More
My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
Read More
Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
Read More
If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you

Leave a Comment