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Home / DirecTV Error / DirecTV Code 920 โ€“ How to Fix (Guide)

DirecTV Code 920 โ€“ How to Fix (Guide)

Have you seen the DirecTV code 920 messages on your receiver? It means there is missing guide information, i.e., your receiver has not gotten any guide information directly from the satellite for close to 4-5 hours.

DirecTV Code 920 - How to Fix (Guide) error how to fix

It is like DirecTV to provide numerous channels to their customers, thereby presenting them with options to choose from. Officially, the company has about 200 different channels. However, this lineup makes it difficult to decide on a channel to watch. This is where the channel guide comes in handy. With this guide, you can take note of when your favourite program will be up. These guides are normally distributed via the DirecTV online affiliates and the additional features on your remote.

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Once you get a code 920 message, it means that something prevents your receiver from downloading the guide for close to 4-5 hours. By making a few changes to your settings, you can be able to rectify this issue

If you see code 920, it simply means your receiver has not been able to download the program guide from the satellite for close to 4-5 hours. It will take a few steps to change your settings which in most case will solve this issue.

What causes DirecTV code 920

Two circumstances can lead to you receiving this message. For instance, if youโ€™re using a DirecTV slimline-5 dish, youโ€™ll notice that this model lacks a precise line for their 119 satellite. You need to observe if any tree or structure is blocking the view of your dish. At some point, youโ€™ll hardly notice that any program is missing because some of the programs have its source from the satellite. These programs are mostly from the local standard-definition program. Trimming down a tree or moving a structure blocking the dish can easily restore this error. When there is nothing to move or trim, you need to change the front part of LNB with a version similar to it.

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The next scenario is less common, but it must be done with mobile satellite dishes. This can be found on RVs. According to the deviceโ€™s instruction manual, the dish has to be set to 18ร—20 (LNB). The dish type should be 18โ€ round. To do this, navigate to the menu >>>settings & help>>>settings>>>satellite & choose. This should be repeated for satellite setup. You wonโ€™t have an issue with some mobile dish model because it will work just fine after the settings. As you try this, itโ€™s important to take note of the default settings. This is important because you might need to go back to it.

How to troubleshoot code 920.

  • Press the menu on your remote control
  • Select settings & help as you scroll down>>>Settings>>>Info & test
  • Click on โ€œRun System Test.โ€ This will enable your receiver to run a self-diagnostic test. This will take a couple of minutes to complete. At the end of the process, a code will be shown. Note it down.
  • If the code given to you falls between 82 or 83, click on menu again >>> Settings & Help >>> Settings. But this time, you need to select Satellite>>> Repeat Satellite Setup. The next thing to do is press the Dash button on the remote; select your dish type. If you got code 82 before, then your receiver should be set at Slimline-3.
  • For code 83 results, choose Slimline-5.
  • Click on continue. Within a few minutes, your receiver will verify the new configuration. However, if you got a different code different from 82 or 83, you need to reach out to DirecTV on this number 1.800.531.5000. When they pick, mention code 920 and the troubleshooting steps youโ€™ve done already. Theyโ€™ll rectify it as soon as possible.
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How to Reset the Directv guide

There is more than one method you can use to reset your receiver.

Method 1: Press the reset button

  • Look for the reset button. It is red, and youโ€™ll find it inside the access card door. Locate the reset button. In some models, the button can be found by the side of the receiver.
  • Press the red button and wait for it receiver to finish rebooting.

Note: To reset a DirecTV Genie mini, the primary Genie needs to be restarted too. When you reset the DirecTV Genie, including the Genie Mini, it will restore all your local channels.

Method 2: Unplug the receiver

  • From the power source, unplug your receiver. Then wait for a minimum of 15 seconds, then plug it back in again.
Equipment plug detail

  • On your receiverโ€™s front panel, press the power button. Wait until the receiver is done rebooting.
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Method 3: Restore to factory settings

Note: You need to be aware that this method removes all playlists, customized preferences, and your favourites.

  • On the front of the power button, press and hold the blue DirecTV power button.
  • Release it after 20-30 seconds.

If you still experience trouble in any way, then you might need to refresh your service. To do this, navigate to my equipment & features, select refresh my service. Youโ€™ll experience a brief interruption in your service as it reboots.

In Conclusion

Fixing different error codes of Directv is easier once you can denote their name and what they mean. For DirecTV code 920, various methods on how to rectify it has been outlined above. Follow it carefully, but do not hesitate to reach out to customer support for assistance if you still have any other challenges.

Frequently asked questions

Some Directv channels are not working. What could be the cause?

By reauthorizing and refreshing your receiver, some of this issue can be fixed. For instance, to refresh, navigate to My DirecTV account overview, then select My DirecTV. During the refresh process, there will be an interruption of service.

What does code 920 mean on DirecTV?

Whenever you see a code 920 error message, what it means is that your receiver is yet to download the required satellite program guide for close to 3-4 hours. The next thing to go is to diagnose the problem by running a system test.

What process do I need to follow to reset DirecTV guide?

Just press and hold the mute button together, select it concurrently until you notice the light flash three times. Then press 981 & select. The light will flash again, this time four times. With this, the remote has completed its reset.

My DirecTV guide shows title not available?

This shows when the dish in use does not get a strong signal directly from the satellite to download the data guide. It varies depending on the dish youโ€™re using.

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John
John
A tech maestro with a penchant for Android systems, John is also a self-proclaimed Mexican food critic. When heโ€™s not exploring the latest tech trends, heโ€™s likely binging on the newest series on Netflix.
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