DirecTV Error Code 928 – How to Fix (Guide)

This DirecTV error code 928 indicates that there is something wrong with your wireless video bridge. In other words, it’s not working optimally. Hence the Genie receiver needs reset. The wireless video bridge ensures that DirecTV signals are wirelessly sent to any C41W Genie client around your home.

The Genie mini, together with Wireless Genie Mini, are clients that ensure your TVs are well connected to the main Genie DVR. There are so efficient that they also can record content, provide access to programming, and most importantly, give access to various television apps. Furthermore, you can watch recorded or live program in three or four different rooms simultaneously with these devices. The remote control makes it unique because you can pause, rewind, record, and play any live television in other rooms.

In fact, it’s really a cool, easy to use the device. However, none of these devices is free from one or two errors. For the Genie mini, it always has an issue with the connection. Hence, if you have a Genie mini and you keep getting error code 928, you might need to run a system check on your receiver. If it yields no positive result, you can follow the troubleshooting techniques listed below.

Directv error code 928

If you recently replaced your Genie server and you’re currently having trouble with the device, you might experience the following error message;

Warning! Your Wireless Video Bridge is experiencing a reset from your Whole-home network. Hence, you need to repeat the setup process because you added a new client to your whole-home network of the Genie server. Then enter each client’s location again.

You’ll see the error message in any of these circumstances:

• When the Wireless Video Bridge loses its power, alternatively, at the point of rebooting.
• Instability of the wireless connection.
• You changed the Genie receiver’s location and will have to reset the Wi-Fi connection.

How to Troubleshoot Directv Wireless Genie Mini

You can follow the guidelines below to troubleshoot your Directv Wireless Genie Mini to stop the issue you’re having with your television;

Inspect your main receiver

• Get hold of your primary receiver. Properly inspect it to ensure all cables are correctly connected, and none is loose. This should be done even when it’s installed in another room.
• You’ll see a button beside it; press and release the button. For 5-10 minutes, everyone’s video will be interrupted.

Examine the entire Wireless Genie Mini setup

In a situation where the picture on your television appears to be grey, black, or not clear enough, it could result from an unstable signal. To make sure the setup is not part of your problem, do the following;

• Go to where you placed the Wireless Video Bridge and check if it’s been covered by something. Remember, it must be standing upright.
• The light must be blue.
• You also need to verify the location where you kept your Wireless Video Bridge is at least 8 feet away from your Wi-Fi router, including the Genie HD DVR. This is important because 4 feet away can still attract further interruption.
• The Wireless Video Bridge should be removed from the back of your television or any surface that might block it.

If you changed the location of your Wireless Genie Mini, do well to check the following:

• Make sure that there is a green light on the Wireless Genie Mini. When you notice a yellow color, there is every tendency the location will interfere with the signal. Exterior walls can prevent quality signal reception to the Wireless Video Bridge. Therefore, you might need to try changing the location.
• Ensure the HDMI connection is well secured.
• Check to see if the TV input selection is well seated.
• Try switching to another channel.
• Press and hold the reset button for 10-15 seconds to reboot the system.

Let the Genie Mini be closer to the video bridge

Moving the wireless mini a bit closer to the video bridge can also help resolve the connection issue. You must not plug it directly into your television; instead, you can shift it to the nearest power jack, then observe the LED light. For solid green light, this means the signal is reliable. On the other hand, when you notice a yellow light, it means an unstable signal. For red light, it’s an entirely bad signal, but the device can still communicate with the video bridge. If the red light is blinking, there is no communication between the device and the video bridge. It is also an indication that the device might be faulty.

How to reset your Genie HD DVR and Genie Mini.

• Press the reset button beside the Genie Mini to commence the reset process. After this procedure, if you still get an error message of poor connection, try the next step.
• There is a red button at the right side of the Genie HD DVR; press it to restart your Genie HD DVR.
• Reach out to DirecTV if none of the steps mentioned above worked for you. The hotline is 800.531.5000.

In Conclusion

In a nutshell, we’ve discussed DirecTV error code 928 and outlined all you need to know about this issue. The details outlined above include how you can correct the error by taking the time to reset the wireless video bridge. Also, we suggest reaching out to DirecTV customer care if none of the hacks worked for you.

Frequently asked questions

What is the function of a DirecTV wireless bridge?

The function is to provide the ability to directly stream any programme of your choice from the Genie server to Genie Mini wirelessly. This, in turn, creates a private network that can only be accessed using DirecTV products. With this, video distribution around the home can be achieved without using CAT5 or coaxial cables.

My DirecTV pops up wireless connection lost. Why does this mean?

Once you receive an error message indicating loss of wireless connection, you may no longer have the option to reset the connection, but you can reset the wireless video bridge. Alternatively, you can bring together the receiver and the wireless video bridge. This can help solve the problem.

What is the meaning of a wireless video bridge?

This is an access point used by DirecTV for effective connection of their wireless clients. Also, the bridge will create a secluded wireless network that can’t be accessed.